Application Manager 2.4.4 Quirky Behavior for Avid Team

[ric982]

This info is primarily for the Avid team - hopefully somethings here seem not quite right and the info will aid in debugging.
Sandra data for my Windows 7 system follows comments.

PT 12.2.1.??? -> PT 12.3.0.241
App Mgr ? -> 2.2.4.6575

Things I've encountered with App Manager.
1) New Install of PT 12.2.1 last week.
- App Mgr seem to be working before restart.
- Downloaded all Apps and were showing in App Mgr.
- Restarted Windows and Apps disappeared.
- May have tried a few things trying to trouble shoot here - not sure I remember all.
- Got stuck in "Connecting..." for what seemed too long.
- Deleted Cookies in Browser.
- Shutdown Windows and Restart
- Apps reappeared.

2) Update to PT 12.3
- App Manager was not showing any update for PT 12.3.
- Asked it to resync - still not showing any update to 12.2.1.
- Tried logging out, but seemed not to work - reopening did not ask for login.
- Went to My Avid and downloaded 12.3 installer and ran.
- Restarted Windows
- Opened PT and about function shows 12.3.
- App Mgr acting like still logged in after restart (I think).
- App Mgr now showing No Subscriptions and No Apps. Licencing was there.
- Shutdown Windows and restarted.
- App Manager now showing Apps, Licencing, but no subscriptions.
- Asked it to resync - no subscriptions.
- Asked it to logout and it did logout. Asked for login when reopened.
- Now showing Subscription, Apps, and Licencing.

3) Other:
-Resync seems to take about 10 minutes to report no updates. (This seems slow but might be OK. I have: 1 PT Subscription, 1 PT App, 26 Plugins (App Mgr, Codecs, DX Driver, Eleven, Eleven Rack Driver, Air Effects Bundle, Air Instrument Bundle, 17 PT Stomp Box, Space, XPand II), 1 PT Licence)
- There's no "About ..." function for App Mgr. I know App Mgr is in the plug in
list, but when the App Mgr shows NO Plugins, it's a bit hard to tell you what V.M.R.F I'm running.
-Logout function is grayed out while syncing - if hangs here you're stuck.


SiSoftware Sandra

ID
Host Name : IntelRev-PC
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS Z87-PLUS
Serial Number : 1305111********
BIOS : AMI (OEM) 0801 04/19/2013
Intel vPro : 9.00.**.****
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4C 8T 3.9GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Mushkin 991770 996770 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Mushkin 991770 996770 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Mushkin 991770 996770 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Mushkin 991770 996770 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : ACI ASUS PB238
(1920x1080, 23.1")
Video Adapter : AMD Radeon HD 7800 Series (20CU 1280SP SM5.0 1GHz/1GHz 5% OC, 16kB L2, 2GB DDR5 5GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7800 Series (1280SP 20C 1GHz/1GHz 5% OC, 16kB L2, 2GB DDR5 5GHz 256-bit)
Compute Shader Processor : AMD Radeon HD 7800 Series (1280SP 20C 1GHz/1GHz 5% OC, 16kB L2, 2GB DDR5 5GHz 256-bit)
OpenGL Processor : AMD Radeon HD 7800 Series (1280SP 20C 1GHz/1GHz 5% OC, 16kB L2, 2GB DDR5 5GHz 256-bit)

Storage Devices
Samsung SSD 840 Series (120GB, SATA600, SSD, SED) : 112GB (C:)
WDC WD10EZEX-00RKKA0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:)
TSSTcorpCDDVDW SH-224DB (SATA, DVD+-RW, CD-RW) : N/A (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS, 4kB) @ Samsung SSD 840 Series (120GB, SATA600, SSD, SED)
Data (D:) : 932GB (NTFS, 4kB) @ WDC WD10EZEX-00RKKA0 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 112GB (NTFS, 4kB) @ Samsung SSD 840 Series (120GB, SATA600, SSD, SED)
Optical Drive (E:) : N/A @ TSSTcorpCDDVDW SH-224DB (SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
Audio Device : ASUS Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : PC Partner Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS Lynx Point 6-Port SATA AHCI Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet 4 Plus (600x600, Parallel)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) Ethernet Connection I217-V (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64