Cannot update Dock Firmware

[Mr. Bulldops]

Hello,

I just received my Dock today and have spent the entire afternoon trying to troubleshoot and figure out why the Dock will not take a FW update. I'm running a mac mini with Catalina OS. I have an S1 controller and tablet that are running fine. When I use Eucon app (current) settings it detects the dock in left pane but when i move over to my surfaces (and i see its claimed by my mac mini) it keeps showing 'update' required. I follow prompts. progress bar shoots very fast all the way and dialogue box says to power on/off unit. It reappears with the same prompt to update Firmware. Its an endless cycle.

Can anyone throw me a bone here?! i'd be very very grateful.

[its2loud]

Originally Posted by Mr. Bulldops

Hello,

I just received my Dock today and have spent the entire afternoon trying to troubleshoot and figure out why the Dock will not take a FW update. I'm running a mac mini with Catalina OS. I have an S1 controller and tablet that are running fine. When I use Eucon app (current) settings it detects the dock in left pane but when i move over to my surfaces (and i see its claimed by my mac mini) it keeps showing 'update' required. I follow prompts. progress bar shoots very fast all the way and dialogue box says to power on/off unit. It reappears with the same prompt to update Firmware. Its an endless cycle.

Can anyone throw me a bone here?! i'd be very very grateful.

A couple of suggestions.

Are you on the latest version of Eucontrol? If not, download and install.
Be sure to uninstall the current version before installing the new version.

Before the S1 and tablet get loaded into My Surfaces. Power them off and only have Dock be recognized. Then click on and update the firmware.

Additionally, how do you have the Dock connected? Router? Switch?

Try those few things and report back. There might be others on here that might have some other options.

[Mr. Bulldops]

Originally Posted by its2loud

A couple of suggestions.

Are you on the latest version of Eucontrol? If not, download and install.
Be sure to uninstall the current version before installing the new version.

Before the S1 and tablet get loaded into My Surfaces. Power them off and only have Dock be recognized. Then click on and update the firmware.

Additionally, how do you have the Dock connected? Router? Switch?

Try those few things and report back. There might be others on here that might have some other options.

I have uninstalled Eucon and installed newest version.
Both the S1 and Dock are connected into an ethernet switch where my mac is also connected to. My router feeds into the ethernet switch. Eucon sees the Dock and S1 and tablets.
I have tried only having the Dock powered on while doing update and it does not take. Once I click 'update firmware' in the dialogue box , the progress bar goes full in 1-2 seconds. I don't know if that's typical. Dock's version is 1.1.18.0 and dialogue window shows the upgrade would go to 21.8.1.0.

[albee1952]

Have you tired bypassing the switch so the dock is connected directly to the computer?

[Mr. Bulldops]

I was thinking about that this morning. So connect the crossover(rj45) cable from Dock direct to my mac ethernet port yes? I was thinking of trying this today to see if it makes a difference. I wonder if just the firmware not taking properly through the switch? oddly when I fire up my DAW (cubase) the dock does function somewhat , so it is recognized.

[BScout]

Do not use a "crossover" ethernet cable.
Use a standard ethernet cable.