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#1
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How to make Pro Ultimate Trial disappear
Hi! I downloaded a trial for Pro Tools Ultimate by accident before purchasing a Pro Tools Studio license. Now I can't get through to using my purchased license because it's asking me to activate the Ultimate version, which I'm not interested in using. The Ultimate version cannot be removed through AVID Link nor iLok license manager. Can an Avid support team member please help in this situation and remove the Ultimate trial from my account? I just want to use the product I purchased, but can't through to it.
PS. If I just press "skip" on the activation key to Ultimate, it comes up with an error message for every single plug-in I don't have, so I can literally not get through. I really hope someone can help. Thanks in advance, assistance would be much appreciated! All the best, Lars |
#2
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Re: How to make Pro Ultimate Trial disappear
Hmm, this is the section for Pro Tools 11 users, so hopefully one of the moderators will move it to the proper section. Start by fixing the iLok by logging in to your account in iLok Manager, find the expired license for Ultimate and deactivate that license. If for some reason, you can't do that, open a support case with iLok because that's where this problem lies. Once that is solved, if opening Pro Tools shows a list of plugins that are no longer authorized, select to move those to the Plugins(unused) folder and you will not see them again(unless you want to).
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
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Re: How to make Pro Ultimate Trial disappear
Hi, welcome to the community.
Deactivate the expired trial license from your license key.
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Janne What we do in life, echoes in eternity. |
#4
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Re: How to make Pro Ultimate Trial disappear
Hi Albee1952, thanks for gerning back to me! Unfortunately the deactivation function is greyed out on the Ultimate trial that I’m trying to get rid off…
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#5
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Re: How to make Pro Ultimate Trial disappear
Also, the trial is not expired. It just started:))
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#6
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Re: How to make Pro Ultimate Trial disappear
Go to iLok License Manager to deactivate.
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Janne What we do in life, echoes in eternity. |
#7
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Re: How to make Pro Ultimate Trial disappear
Unfortunately, the option to deactivate is greyed out in the iLok License Manager:/
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#8
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Re: How to make Pro Ultimate Trial disappear
I have never seen this. Try to synchronise your key, maybe thay solves it.
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Janne What we do in life, echoes in eternity. |
#9
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Re: How to make Pro Ultimate Trial disappear
And if that doesn't work, open a support ticket with iLok(nothing more anyone here can do, most likely)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
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