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#1
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Avid Artist Mix loosing connection when in touch mode
Hi
I have this issue: When I use my Artist Mix to write automation in Cubase/Logic/Pro Tools the unit loses connection after around 25 sec and the writing of automation is interrupted, although my finger is on the fader ALL the time. Finding the same faillure in 3 DAWs make me believe that it has to do with the unit itself. Does anyone know how to fix this problem? Any information/help will be much appreciated. Regards Stig Schristensen |
#2
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Re: Avid Artist Mix loosing connection when in touch mode
Your problem is more likely your network
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#3
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Re: Avid Artist Mix loosing connection when in touch mode
No I don't think so, because the unit doesn't get disconnected, but jumps out of write mode.
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#4
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Re: Avid Artist Mix loosing connection when in touch mode
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Packet loss will create this kind of stoppage. Let's start with the basics, how is it connected (through a switch, direct, etc?) Also, have you power-cycled the Mix and have you checked all firmware updates have been applied. You've mentioned zero info on your setup: computer, operating system version, what version of Eucontrol are you using, what version of Pro Tools are you using?
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#5
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Re: Avid Artist Mix loosing connection when in touch mode
Hi
It's connected through a switch. I use this switch to run 2 VSL servers a Mac and a PC, working just fine. I use Mac Cubase 12, but the problems is present in Logic and Pro Tools as well. Furthermore it occurs after the same amount of time during an automation pass. At around 28 sec in the pass the DAW jumps out of automation recording, the fader sticks to the present position. Everything is updated to the last version.
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MacPro 6.1 8 core 128gb, MacPro 12 core 48Gb, PC i9 64gb. UA Apollo, Waves, NI, ++ PT12, LogicX, Cubase12, Nuendo 12, Studio One, Digital Performer. Steinway ;-) |
#6
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Re: Avid Artist Mix loosing connection when in touch mode
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I have found that variables in network aspects can have strange affects on controller functions. It's best to simplify some of the variables when looking for a problem.
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URBAN MUSIC- (Hip Hop and R&B) |
#7
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Re: Avid Artist Mix loosing connection when in touch mode
Hi!
I will try that! Regards
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MacPro 6.1 8 core 128gb, MacPro 12 core 48Gb, PC i9 64gb. UA Apollo, Waves, NI, ++ PT12, LogicX, Cubase12, Nuendo 12, Studio One, Digital Performer. Steinway ;-) |
#8
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Re: Avid Artist Mix loosing connection when in touch mode
Try this to see if the touch stays on in test mode https://avid.secure.force.com/pkb/ar...%20test%20mode.
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