Pro Tools 10 freezing, XPand missing [installed on SSD w/ OS]

[avryluy]

I have Windows 7 installed on an SSD, and I installed Pro tools on there as well to achieve better performance. So far, I haven't gotten what I expected to get.

When I bounce to disk or to Quicktime movie, Pro Tools will freeze and say 'not responding' but will bounce and the files will not be corrupt. Starting up Pro Tools takes a while and I only have stock plug-ins that came with PT. If I start up an instrument plug-in like Xpand or Structure, it freezes up. In fact, Xpand randomly disappeared on me and said I had to look in a Digidesign folder-that of which I did not have on my SSD or any of my other HDD's.

I'm not quite sure what the problem is here. My hardware is more than capable of having PT perform well (4.0GHz 6-core processor, 8GB RAM, 128GB SSD, and a 500GB HDD dedicated to PT sessions, among other HDD's).

If I could get some insight on this I would really appreciate it so I can have a better experience with Pro Tools. I'm upgraded to 10.3.8.

EDIT: I have recently uninstalled Pro Tools in hopes of regaining XPand.

[cwsand]

Originally Posted by avryluy

I have Windows 7 installed on an SSD, and I installed Pro tools on there as well to achieve better performance. So far, I haven't gotten what I expected to get.

When I bounce to disk or to Quicktime movie, Pro Tools will freeze and say 'not responding' but will bounce and the files will not be corrupt. Starting up Pro Tools takes a while and I only have stock plug-ins that came with PT. If I start up an instrument plug-in like Xpand or Structure, it freezes up. In fact, Xpand randomly disappeared on me and said I had to look in a Digidesign folder-that of which I did not have on my SSD or any of my other HDD's.

I'm not quite sure what the problem is here. My hardware is more than capable of having PT perform well (4.0GHz 6-core processor, 8GB RAM, 128GB SSD, and a 500GB HDD dedicated to PT sessions, among other HDD's).

If I could get some insight on this I would really appreciate it so I can have a better experience with Pro Tools. I'm upgraded to 10.3.8.

EDIT: I have recently uninstalled Pro Tools in hopes of regaining XPand.

Hi, You're probably experiencing PT10's issue with Window 7's Aero, where during some operations, the Pro Tools window will freeze until the operation completes. The only way I found around it was to disable the Desktop Management service which disables Aero, but also makes Windows 7 look very basic. Personally I just live with it, especially since PT11 doesn't seem to have that issue.

As far as the other issues - make sure you go through everything here:

Help us Help You - READ THIS Before Posting!

and post a SANDRA report.

[avryluy]

Here is my SANDRA report:

SiSoftware Sandra

ID
Host Name : Avry-PC
Workgroup : WORKGROUP

Computer
Model : GigaByte
Serial Number : To be fille***********
Chassis : GigaByte Desktop
Mainboard : GigaByte 970A-UD3
Serial Number : To be fille***********
BIOS : AMI (OEM) FB 01/16/2013
Total Memory : 8GB DIMM DDR3

Processors
Processor : AMD FX(tm)-6300 Six-Core Processor (3M 6T 4GHz, 2GHz IMC, 3x 2MB L2, 2x 8MB L3)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : AMD F15 (Orochi) CPU HT Hub 2x 2.41GHz (4.82GHz), 2x 4GB DIMM DDR3 1.34GHz 128-bit

Memory Module(s)
Memory Module : Mushkin 991776 996776 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Mushkin 991776 996776 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Gateway FPD2185W
(1680x1050, 20.9")
Monitor/Panel : Hewlett Packard HP L2045w
(1680x1050, 20.0")
Video Adapter : AMD Radeon HD 7800 Series (16CU 1024SP SM5.0 860MHz, 2GB DDR5 4.8GHz 256-bit, PCIe 3.00 x16)
Video Adapter : AMD Radeon HD 7800 Series (16CU 1024SP SM5.0 860MHz, 2GB DDR5 4.8GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7800 Series (1024SP 16C 860MHz, 2GB DDR5 4.8GHz 256-bit)
Compute Shader Processor : AMD Radeon HD 7800 Series (1024SP 16C 860MHz, 2GB DDR5 4.8GHz 256-bit)

Storage Devices
Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (D:)
KINGSTON SV300S37A120G (120GB, SATA600, SSD) : 112GB (C:)
Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (G:)
Seagate ST1000DL002-9TT153 (1TB, SATA300, 3.5", 5900rpm) : 932GB (E:)
ATAPI DVD A DH16AASH (362.7MB, SATA150, DVD+-RW, CD-RW) : 346MB (F:)

Logical Storage Devices
Pro_Tools (D:) : 466GB (NTFS) @ Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
System Reserved : 100MB (NTFS)
Games (G:) : 932GB (NTFS) @ Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm)
Media (E:) : 931GB (NTFS) @ Seagate ST1000DL002-9TT153 (1TB, SATA300, 3.5", 5900rpm)
Windows (C:) : 112GB (NTFS) @ KINGSTON SV300S37A120G (120GB, SATA600, SSD)
KeyRig 49 (F:) : 346MB (CDFS) @ ATAPI DVD A DH16AASH (362.7MB, SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller
LPC Legacy Controller 1 : ITE IT8728F
Audio Device : Gigabyte IXP SB600 High Definition Audio Controller
Audio Codec : VIA 0441
Audio Device : HIS (Hightech Information Systems) Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
Serial Port(s) : 1
Disk Controller : Gigabyte SB700/800 SATA Controller [AHCI mode]
Disk Controller : Gigabyte SB700/800 IDE
USB Controller 1 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 2 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 3 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 4 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 5 : Gigabyte SB700/800 USB OHCI2 Controller
USB Controller 6 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 7 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 8 : Gigabyte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Gigabyte VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON NX330 Series (360x360, Colour)
Printer : EPSON NX330 Series (360x360, USB, Colour)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Network Adapter : Evolve Virtual Ethernet Adapter (Ethernet)
Wireless Adapter : Belkin F5D8053 N Wireless USB Adapter (802.11g (ERP), AES-CCMP, 24Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 7.5