Issue with Upgrade from PT11 to PT Studio (perpetual)

[Happydrummer]

Hi Charles,

Thank you for all your help! I have Pro Tools installed and running!

[marianna]

Originally Posted by Happydrummer

Hi Charles,

Thank you for all your help! I have Pro Tools installed and running!

Thanks for letting me know Happydrummer .....

Awesome effort Charles and thanks for helping out.

Marianna

[cvicente22]

Originally Posted by Happydrummer

Hi Charles,

Thank you for all your help! I have Pro Tools installed and running!

Hi Happydrummer,

You're very much welcome!

We're always happy to help.

[Reseda]

I'm at exactly the same point as MrDragland
and Happydrummer. Same configuration; I own a protools license 11.3.1.
I’ve just purchased an Avid Pro Tools Studio Perpetual UPG code from Thomann (official reseller) and I can’t figure out how to manage this issue.
I have notified thomann customer service but I don't know if they will be able to do anything.
I also created a support case (04725961). but I don't know what the waiting time is for me to find a solution to my problem or even if it will be taken into consideration
I am in a very problematic or even very urgent situation, I have to submit very important work and I am losing precious days of work. If anyone can hear me here, please help!
Thanks in advance!

[marianna]

Originally Posted by Reseda

I'm at exactly the same point as MrDragland
and Happydrummer. Same configuration; I own a protools license 11.3.1.
I’ve just purchased an Avid Pro Tools Studio Perpetual UPG code from Thomann (official reseller) and I can’t figure out how to manage this issue.
I have notified thomann customer service but I don't know if they will be able to do anything.
I also created a support case (04725961). but I don't know what the waiting time is for me to find a solution to my problem or even if it will be taken into consideration
I am in a very problematic or even very urgent situation, I have to submit very important work and I am losing precious days of work. If anyone can hear me here, please help!
Thanks in advance!

HI there Reseda....

Thanks for posting your case # 04725961 as I will ask the team to jump on this straight away and help you.

Marianna

[cvicente22]

Hi Reseda,

I got your case 04725961 and responded to it. Feel free to reach out if you need further assistance.

Again we apologize for any inconvenience caused. We are always here to help.