Access to Avid account and Ilok Recovery

[escafia]

Hello to all, first timer from this side!
So i need some help!
In the company that i work , we have for same time now one Pro Tools 9 sitting on the shelve.
We also have the computer here the PT was running before , MacPro with Snow Leopard and all the interfaces needed. But we aren't able to find the Ilok.
I have the original yellow paper with the Registration ID,Serial Number and the code on the red stick.
I also have access to Ilok account manager where i can see a Ilok gen2 with this license.When i tried to get in Avid Account with the email that we have has being the one for this account says that wrong pass/mail, when i tried to reset password says that the account do not exist.
So i know that is registered , but i don't know with what email.
I need access to this account so i can start the process of lost ilok.
Someone can help me on this?
Thanks !