"Access denied" when trying to post

[cmhawke]

When I try to post a reply to my thread, I get the following error:

Access Denied

You don't have permission to access "http://duc.avid.com/newreply.php?" on this server.
Reference #18.c6497268.1647824319.128a98e5

Also tried copying the reply I was trying to add but it's not working in this thread either. Are there any banned words? Testing: Windows, Mac, macOS, iLok, software, screenshots, attached, license, pt. If these post, these are not banned.

Keep getting logged out now and then too. Something funky is going on with duc.

[albee1952]

There has been a fair amount of discussion on this(especially by me). I still can't seem to put my finger on the reason. The only thing I have figured out is that SOMETIMES, if you shorten the response, it will post(I tend to write long answers to cover a lot of info, and that can cause the message) I tried using a different browser(as suggested by another member), but it didn't help(I generally use Google Chrome, but tried Microsoft Edge)

[unkJE]

EddieJones’ fix for DUC ‘Access Denied’ works best for me ...

https://duc.avid.com/showpost.php?p=...4&postcount=14

On your computer, open Chrome.
At the top right, click More and then Settings.
Click Privacy and security and then Cookies and other site data.
Click See all cookies and site data.
At the top right, search for the website's name.
To the right of the site, click Remove.

Other browsers are similar.


(On Microsoft Edge: go to Settings/siteData and delete relevant Avid)

[albee1952]

This made me have to log back in, but we'll see what happens going forward

[unkJE]

Originally Posted by albee1952

This made me have to log back in ...

Sorry for any confusion … I should have explained better:

I waited until “Access Denied” happened,
used Eddie’s fix
then could login and post

[Ben Jenssen]

Originally Posted by unkJE

Sorry for any confusion … I should have explained better:

I waited until “Access Denied” happened,
used Eddie’s fix
then could login and post

Then, I'm guessing it could be "Eddie's fix" that fixed it - or - the simple fact that you had to log in again; could be either.


My trick, doesn't always work, is to copy the text I wanted to post, paste it into a very simple app like notes or stickies, then copy it and paste it back into the reply text field. The theory is that some invisible characters are removed.

[lesbrunn]

Originally Posted by unkJE

EddieJones’ fix for DUC ‘Access Denied’ works best for me ...

https://duc.avid.com/showpost.php?p=...4&postcount=14

On your computer, open Chrome.
At the top right, click More and then Settings.
Click Privacy and security and then Cookies and other site data.
Click See all cookies and site data.
At the top right, search for the website's name.
To the right of the site, click Remove.

Other browsers are similar.


(On Microsoft Edge: go to Settings/siteData and delete relevant Avid)

I was very enthusiastic about this, but it didn't work in this case.

[Darryl Ramm]

Originally Posted by lesbrunn

I was very enthusiastic about this, but it didn't work in this case.

... waste of time stuff about cookie settings...

Sigh. I did mention the cause and the correct work around, which is trying to modify/re-enter text and especially avoid anything that is or might be mistake for UNIX commands, and as Ben mentioned as well, things that look like web addresses (or html) may also be candidates that get filtered and cause the Access Denied error. I did warn that other folklore is incorrect and will not help and yet here we are again. Sadly even mentioning stuff that does not work, almost seems to encourage other folks to try it.

The reason stuff like this seems to work for some people some time is... they do *something* and then try again to post stuff, doing *nothing* and trying to post stuff would likely also work because something has changed. It can take the most subtle change to text to make the error not happen, sometimes just copying and pasting stuff can change the content enough. Maybe not even a change you can see on screen. But as for changing cookie settings, you might as well sacrifice a goat. Maybe there is some psychology here of when really frustrating things happen people are more prone to leap for solutions that really don't work. (People keep wanting to reinstalling Pro Tools as a first diagnostic step for Pro Tools problems... in reality a poor choice, but ah it feels good to try).

---

Thanks for getting examples of anything causing posting problems to Jeffro.

[jeffro]

Clearing cookies/etc. might seem to help, but Darryl is correct... it's the content that's triggering the error.

We've been getting changes made based on your examples, but there haven't been many of those submitted.

If you have text that triggers the error please send that as an attachment via support case sent through your Access the Support Center link in my.avid.com or Create A Case under Account Support at avid.com/learn-and-support/contact-audio-and-music-support

Thank you!

[lesbrunn]

Originally Posted by albee1952

There has been a fair amount of discussion on this(especially by me). I still can't seem to put my finger on the reason. The only thing I have figured out is that SOMETIMES, if you shorten the response, it will post(I tend to write long answers to cover a lot of info, and that can cause the message) I tried using a different browser(as suggested by another member), but it didn't help(I generally use Google Chrome, but tried Microsoft Edge)

Thanks Dave, you could be right. That particular post was on the lengthy side. Shorter stuff posted.