Cannot register new S1 and Avid support number for this is a private residence.

[ramonetl]

Hi all, I got a second Avid S1 as an open box from MusiciansFriend.com and it errors out when I try to register it. The link to the support help lists a phone number to a private residence which is really shocking given those poor folks said they get calls non stop. Two things here and maybe Eddie can do something about the updated number.

1. Does anyone have a working number for support that I can call. Each of the few I tried takes me to a recording which asks for an ASC account which I dont have. I just want to register my new S1.

2. If it just errors out, is it possible someone registered it and i would need to reset that and if so, can this be done if I have no idea if this was even done. I dont want this unit to be treated as used since it was sold to me as a open box new unit with full warranty.

Thanks. Peter