Could not complete the import tracks command because basic_string::at

[viaspiaggia]

a search is turning up nothing at all on this, so here goes.

Starting a feature so I'm getting AAFs out of his Premiere project. He has it in a bunch of reels (11!) and sent them each separately. Reels 2-11 imported perfectly, reel 1 is giving the error
Could not complete the import tracks command because basic_string::at
every time.

I've had him strip automation, remove fades, remove effects, etc, to no avail. He even just made me an AAF per track and those are still throwing the error. Which seems to indicate something outside of a file problem, since 2 of the tracks are only a few music clips (according to him).

This guy is a novice to say the least, what can I suggest to try and trouble shoot this? I don't know Premiere much at all...

thanks for any thoughts!

[Chief Technician]

Originally Posted by viaspiaggia

what can I suggest to try and trouble shoot this?

In the days of yore, when we worked with OMFs, Pro Tools would have a fit if there were mixed bit depths or mixed sample rates (or both). Is this person certain that everything is the same bit depth and sample rate?

[smurfyou]

Have him try OMF. Embedded and referenced OMF's work in Premiere now. Just to see if it makes a difference.

Have him check for any effects or transitions that are suspect. In fact I'd remove any and try again. Ensure all the media is online, and that it is the same format and no lingering MP3's or such. Mixed bit rates should not be a problem.

When you say he's trying one track at a time, is he just selecting one track or actually duplicating the sequence and deleting every track but one? That is the way to do it if it comes down to one at a time.

[smurfyou]

Also if he's got the whole Adobe suite, he can "Send to Audition", open it up in Audition then export from there. Usually straightens things up.

[philper]

+1 re a clip at wrong SR or a corrupted clip. If the export doesn't work in AAF it isn't likely to work in OMF either.

[viaspiaggia]

Thanks all

He did a render and replace with the audio and then exported, but still no love. Wouldn't that fix any sample rate or corrupt audio issues?

Going to have him try the OMF and the Audition route.

[Postman]

Hi Adam,

Have you tried opening PT10 and PT11? They are different and neither has proven reliable here. We've regularly opened omf and aaf files on both and sometimes on MC as well, in an effort to get the audio we're supposed to have.