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#11
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Re: pro Tools 2024 will not start
Hm, I tossed 2024 to the trash and reinstalled 2023. seems to work ok.
The 2024 problem remains. I opened a case at Avid and will update you on their response. by for now Henryk |
#12
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Re: pro Tools 2024 will not start
https://www.youtube.com/watch?v=hQonZOw0aog
Be helpful to know what computer specs you have in your signature.
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MAC PRO 2010 5,1 3.46hex 128ram - MONTEREY 12.7.4- PT 2024.3 / 003 RACK SIGNATURE MOD / DIGIMAX FS / PCM90 2CHANNEL SPDIF
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#13
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Re: pro Tools 2024 will not start
Quote:
Can you email me your case # as the email I am using to see your case is not coming up with one. Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
#14
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Re: pro Tools 2024 will not start
My case number is 04777181.
For now not much response activity! Thankful for your help! Henryk |
#15
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Re: pro Tools 2024 will not start
Quote:
Got it and its possible you ordered the wrong item but I asked Charles to check on it as he is our licensing guru. Stand by as I tagged him on your case. Marianna
__________________
Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
#16
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Re: pro Tools 2024 will not start
Thanks Marianne
looking forward for some assistance. I wonder if AVID uses AI. They ask me same questions over and over again. "What is your problem? What is your operating system? etc..." Not very trustworthy. One mobile call and this would be solved in no time... Best Henryk |
#17
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Re: pro Tools 2024 will not start
Hi
Avid writes that it is the right product and then of course asks me again about my hardware and system Henryk |
#18
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Re: pro Tools 2024 will not start
Hi kyrneh,
I also checked you licenses and they're valid to authorize 2024.3, this might have something to do with some plugins but best to check the crash logs. If you can send it via case we can proceed with further investigation. https://avidtech.my.salesforce-sites...sh-information
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Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#19
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Re: pro Tools 2024 will not start
hi everybody
When I had iLok managern active during installation of PTools2024 I noticed an error message from iLok managern ond iLok managern crashed. Today I downloaded 2024 again and did an installation with iLok managern closed. Now 2024 works fine. Maybe something to keep an eye on. iLok manager should be closed during PTools installation. (Maybe we should not exclude that something went wrong during the first download...) So its good for now Thanks for your attention Best regards Henryk |
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