(-9093) Error... need help... frustrated

[gduron]

I'm hungry, grumpy (thin line from been pissed) and really frustrated... just got this computer today... I'm getting this error "The operating system held off interrupts for too long. If this occurs often, try increasing the 'H/W Buffer Size' in the Playback Engine Dialog. (-9093)" ---- this happens after a few seconds, when I try to increase the H/W buffer size I get another error, opposite of this message ..... I've optimized my system to its best performance, I've gone through a countless number of threads trying to look for an answer... but I give up... need a hand please thanks.

P.S. I'm thinking it could be the firewire card... maybe too old??

002rack ---- protools 6.4 with updates

SiSoftware Sandra

Computer
Model : HP HP Compaq dc5750 Microtower
Workgroup : WORKGROUP
Host Name : hp-65a57ca538cc
User : Admin

Processor
Model : AMD Athlon(tm) 64 X2 Dual Core Processor 3800+
Speed : 2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 2x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Platform Compliance : AMD LIVE!
Mainboard : HP 0A64h
BIOS : HP 786E3 v02.10 01/25/2007
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2.88GB DIMM DDR2

Chipset
Model : HP DC5750 Microtower
Front Side Bus Speed : 1x 200MHz (200MHz)
Channels : 1
Memory Bus Speed : 2x 14MHz (28MHz)

Chipset
Model : AMD Athlon 64 / Opteron HT Hub
Front Side Bus Speed : 2x 1GHz (2GHz)
Total Memory : 3GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 249MHz (498MHz)

Memory Module(s)
Memory Module : Samsung M3 78T2863QZS-CE6 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M3 78T2863QZS-CE6 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Samsung M3 78T6553CZ3-CD5 512MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-11 2-15-4-2)
Memory Module : Samsung M3 78T6553CZ3-CD5 512MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-11 2-15-4-2)

Video System
Video Adapter : ATI Radeon Xpress 1150 Series (PS2.0, VS2.0 400MHz, 128MB 400MHz, PCI)

Graphics Processor

Storage Devices
Hitachi HDS721616PLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache) : 149GB (C:)
TSSTcorp CDW/DVD TS-H493A (SATA150, DVD+-R, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 149GB (NTFS) @ Hitachi HDS721616PLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp CDW/DVD TS-H493A (SATA150, DVD+-R, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : HP DC5750 Microtower
LPC Hub Controller 2 : HP DC5750 Microtower
LPC Legacy Controller 1 : SMSC SCH5317
Audio Device : HP DC5750 Microtower
Audio Codec : Realtek Semiconductor 260 High Definition Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : HP IXP SB600 Serial ATA Controller
Disk Controller : HP DC5750 Microtower
USB Controller 1 : HP DC5750 Microtower
USB Controller 2 : HP DC5750 Microtower
USB Controller 3 : HP DC5750 Microtower
USB Controller 4 : HP DC5750 Microtower
USB Controller 5 : HP DC5750 Microtower
USB Controller 6 : HP DC5750 Microtower
FireWire/1394 Controller 1 : TI TSB12LV26 OHCI Compliant FireWire Controller
SMBus/i2c Controller 1 : ATI SB600 SMBus
SMBus/i2c Controller 2 : ATI AFS SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86

Performance Enhancing Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

"The operating system held off interrupts for too long. If this occurs often, try increasing the 'H/W Buffer Size' in the Playback Engine Dialog. (-9093)"

[albee1952]

You got this system......TODAY. What an antique Yowsa.... Where do I start?
Mis-matched RAM is never a good idea(pull the 512 sticks and see what happens). Then, I only see a single hard drive and you MUST MUST MUST record to a separate drive(adding a 7200 rpm internal is cheap, and gives the best performance) if you can fit one in the case. Otherwise, you will need to get a firewire drive with dual FW400 ports and the approved Oxford 9xx chipset. OWC Mercury are a good choice. By "with updates", I hope you mean cs6 and cs9(both required to work with SP3). The firewire is showing a TI controller, so that may not be the issue. Disable the network(at least until you start having success). You might also try going into video properties and choosing 16 bit color instead of 32 bit.

[DJ Hellfire]

I got this error after updating to PT 10. Removing and reinstalling the driver for my 003 fixed it! Might not be the same remedy for you seeing as you have so many skeletons in your computer case! Adding onto what Al said, I'd just get rid of all that ram and get 4GB of matching new ram. The motherboard likely only supports up to 4GB. And make sure any extra crap or bloatware that they load onto these machines from the factory is not running in the background. Get rid of any McAfee or Norton crap or anything that would not come on a Windows install disk (unless you purposely added a specific app). If you must run antivirus, I suggest AVG free. Might be best to just start with a fresh Windows install with some new ram and second hard drive to sum it all up! Also, make sure you FW controller has the newest driver by going into device manager, right clicking the FW controller and selecting Update Drive, and have it find a new driver automatically. You should be connected to the internet as it will find and install the newest driver if one is available!

[gduron]

alright.... day 2... (8 hours of trouble shooting)

Before I buy anything I want to try removing the 512 Ram cards (which I did) the only problem now is that when I try to run PT it takes about 30 seconds to open and it gets stuck on "creating DAE objects" any thoughts??

Thanks for the help BTW.... I really appreciated

[gduron]

Ok, got protools to start with two "matching" 1gb memory sticks but I'm still getting the same error, -9129 -9093... one thing I've noticed from the system usage window in PT is that after a few seconds of playback (gotten up to minutes) the CPU bar starts to tweak and causes the error to pop up, not sure what could be triggering this.... Thoughts.

I re-installed my 002r drivers and nothing.

Question for you guys now, when you say matching RAM you mean x4 1gb sticks?? (this computer is upgradable to 8gb of RAM)

[JMS40]

As albee has already pointed out... "you MUST MUST MUST record to a separate drive".

[DJ Hellfire]

Originally Posted by gduron

Question for you guys now, when you say matching RAM you mean x4 1gb sticks?? (this computer is upgradable to 8gb of RAM)

It can be 2 sticks or 4 sticks as long as they all match. Your current ram setup had 1GB sticks and 512MB sticks that ran at different speeds and timings. All ram sticks should be completely identical. Also, now that you have removed the 512's, the 1GB sticks should be in slots 1 and 3 (or Channel 1, ie same color slots). They shouldn't be right next to each other. Best to double check your motherboard manual to determine which colored slots are channel 1.

[gduron]

Originally Posted by DJ Hellfire

It can be 2 sticks or 4 sticks as long as they all match. Your current ram setup had 1GB sticks and 512MB sticks that ran at different speeds and timings. All ram sticks should be completely identical. Also, now that you have removed the 512's, the 1GB sticks should be in slots 1 and 3 (or Channel 1, ie same color slots). They shouldn't be right next to each other. Best to double check your motherboard manual to determine which colored slots are channel 1.

Tried all that already, with many other configurations and nothing.

I found this HD on CL what do you guys think??

http://toronto.en.craigslist.ca/tor/sys/2718131093.html

[albee1952]

Buy new drives. WD Caviar Black are a good choice if you have SATA connections. I would never buy a used hard drive Check out the local Best Buy as they often have some great sales. Newegg.com is another good source. Sadly, drive prices are spiking right now due to floods that have closed some factories overseas

[Bob L]

It's been quite a while since I followed the Windows specs closely, but are Athlons supported? I just dug for 20 minutes and didn't find anything but "Not Tested".

Bob