Windows 7 64 bit and pro tools 9(002 rack FW)

[DarkDayz]

Hi,

I am having some problems with my pc(amd x4, windows 7 64 bit) and digi 002((pro tools 9). Pro tools starts and runs but I get crackles. It sounds a bit like a clock problem. Is there anyone who has the same problem? Pro tools 9 and digi 002 rack runs very good on my mac so I think it´s just a matter of settings with windows 7. I also tried pro tools 9 (digi 002 rack) on xp, same problem there. Pro tools 7.3 works great with my digi 002.

Thanks Kai...

[jntracks]

if there's a lot going on in your session, like even one complex reverb it might be the buffer size set to low for you computer to keep up.
try increasing the buffer size.

other than that, you didn't give us enough information. at the top of this site

Help us Help You - READ THIS Before Posting!

[DarkDayz]

Hi,

It´s not the buffer size. It also sounds like a clocking problem. What exactly do you need to know about my setup?

Pro tools 9.03
digi 002 rack (firewire)
latest driver from avid (digi002/003rack_v9)
Windows 7 64 bit

Like I said Pro Tools 7.3 runs flawless with the same setup. I could imagine something stupid like uninstalling internet explorer 8 could solve my problem. It´s also strange that I seem to be the only one with this particular problem. Unfortunately my support period is over and till now I only used my mac.

[MikeLip]

Originally Posted by jntracks

if there's a lot going on in your session, like even one complex reverb it might be the buffer size set to low for you computer to keep up.
try increasing the buffer size.

other than that, you didn't give us enough information. at the top of this site

Help us Help You - READ THIS Before Posting!

Follow this link. Crackles are a common symptom. A Sandra posted on this forum could return your answer v fast.
Mike.

[DarkDayz]

Ok Thanks I will try but I guess it´s a digi 002 problem. Forgot to tell you that it works with my mbox 2...

[Joe.LoDuca]

My vote is your 002 rack is fine. AVID has a driver issue. you mentioned it runs well under version7, that absolutely has different drivers. I had a 002 rack too and got the exact same results as you. In fact, I think I did all the things you did and probably more! Looks to me like the only difference between us is our processors, I think you are AMD, I am intel i7 950.

I had unusable sound quality and I purchased techsupport from AVID and.. My issue went unresolved. The last tech I spoke to mentioned I could escalate my case because they've been thru everything they know to do. I chose not too. for me my options was 1) wait for avid to release new functional drivers. 2) get new hardware that works. I can't run a studio with pops in the audio nor do I have time to wait for avid. So I chose option 2. and I kissed all my issues goodbye! and also I might add that I've been thru all those win7 optimazations and they didn't resolve all my issues. (maybe only slightly better). I purchased a RME audio HDSP card with an external multiface sound interface which functions electronically identical to the 002 rack in terms of digital & analog I/O. Its an expensive solution... but at least it is a solution. When things stay broke, its even more expensive when you consider the fact that you bought ProTools and can't use it.

[EGS]

Originally Posted by jntracks

...

Help us Help You - READ THIS Before Posting!

Carefully follow each and every step here. Post back.

[inraen988]

Hello, I'd like to chime in on this one as I have been watching it for awhile for some change in status but none has come.

I am having the same problem as described at the beginning, I have checked all my settings, pc optimizations, pro tools 9 install, pluggins etc. The best I can figure there is a process running in the background that needs to be removed or turned off.

my Sandra Report

SiSoftware Sandra

Computer
Model : Gigabyte Technology Co., Ltd. EG45M-UD2H
Workgroup : WORKGROUP
Host Name : owner-PC
User : owner

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz
Speed : 2.67GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 3MB, ECC, Synchronous, ATC, 12-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Gigabyte Technology Co., Ltd. EG45M-UD2H
BIOS : Award Software International, Inc. F3 04/09/2009
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DIMM DDR2

Chipset
Model : 5208 2E20h
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : CE M3 78T2953GZ3-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : CE M3 78T2953GZ3-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : CE M3 78T2953GZ3-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : CE M3 78T2953GZ3-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon HD 4300/4500 Series (SM4.1 600MHz, 512MB DDR3 2x400MHz, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : ATI RV710 (160SP 2C 600MHz, 256MB)

Storage Devices
2 ST3160318AS (160GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache) : 149GB (C:)
2 ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (D:)
2 ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (E:)
PIONEER DVD-RW DVR-218L (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 28MB (F:)
Disk : 2GB (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Audio (D:) : 466GB (NTFS) @ 2 ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Sample (E:) : 466GB (NTFS) @ 2 ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Hard Disk (C:) : 146GB (NTFS) @ 2 ST3160318AS (160GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache)
Audio CD (F:) : 0bytes (CDFS) @ PIONEER DVD-RW DVR-218L (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Reason 5.0.1 (G:) : 2GB (CDFS) @ Disk

Peripherals
LPC Hub Controller 1 : 5208 3A16h
LPC Legacy Controller 1 : T2 87-18
Audio Device : 5208 3A3Eh
Audio Device : 5963 AA38h
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : 5208 3A20h
Disk Controller : 5208 3A26h
Disk Controller : 5208 2368h
USB Controller 1 : 5208 3A37h
USB Controller 2 : 5208 3A38h
USB Controller 3 : 5208 3A39h
USB Controller 4 : 5208 3A3Ch
USB Controller 5 : 5208 3A34h
USB Controller 6 : 5208 3A35h
USB Controller 7 : 5208 3A36h
USB Controller 8 : 5208 3A3Ah
FireWire/1394 Controller 1 : 5208 8024h
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Photosmart C7100 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Wireless Adapter 1 : D-Link DWA-552 XtremeN Desktop Adapter (802.11n (HT), AES-CCMP, 130Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 3.7

[mattytoldhatty]

Hi I used to get a load of crunchy digi noise when I had SPDIF as an input on any track with the SPDIF source, a Focusrite pre, powered off. When I changed the input to anything else, or powered the SPDIF source,the crackling noise stopped.

[inraen988]

No spidif going on here. Just my 002 rack. FireWire. With most current drivers