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#101
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Re: Air instruments expansion pack $299 7 instruments!!!!
I received this same email, tried safari and firefox on a machine with NO antivirus and "all" cookies enabled. Same result, no download.
Nice of them to shift the responsibility of the issue onto the customer.
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Pro Tools, Studio One Pro 2022 Mac Studio M1 Max 64GB-1TB NVME OWC Thunderbay Mini (4TB SSD) OWC Express 4M2 (4 X 2TB) Interface: Presonus Quantum Presonus Faderport & Faderport 8 Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128 BM5A, KRK VXT4, Equator D5 2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig) |
#102
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Re: Air instruments expansion pack $299 7 instruments!!!!
I think every one of us should immediately start canceling this transaction with our credit card companies. If I don't hear back from them today I'm doing so. This is ridiculous.
We paid for software that even now after a WEEK is still not available for download. Unreal. |
#103
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Re: Air instruments expansion pack $299 7 instruments!!!!
Judging by the correspondence I've received to date, they seem to still be in denial that there is actually a serious problem AT THEIR END!
I too received the email giving instructions on things to try. Of course having had a week to do so, I'd already tried all of them to no avail so one week later and still no resolution. This is definitely on a par with the iLok debacle, the only difference being Avid and iLok at least acknowledged it was their problem by openly communicating with everyone. I will most definitely NOT be buying any Air products in the future, they are too amateurish to be in business as far as I'm concerned.
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Too much blood in my drugstream Motherboard: Gigabyte Z690 AERO D CPU: Intel Alder Lake Core i9-12900K CPU Cooler: Noctua NH-D15S RAM: Corsair Vengeance DDR5 64GB (2x 32gb 5200MHz) Drives: 2 x Samsung 980 Pro 2TB NVME PCIE 4.0 M.2 SSD (Record & Samples) 1 x Samsung 980 Pro 1TB NVME PCIE 4.0 M.2 SSD (OS Win 11 Pro) GPU:Gigabyte GeForce RTX 3060 12GB GDDR6 PCIE 4 PSU: Corsair HX Series HX850 Platinim CASE: Fractal Define XL R2 PT 11HD (v11.3.2) Omni s/pdif <> AxeFxIII HD 96I/O |
#104
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Re: Air instruments expansion pack $299 7 instruments!!!!
Totally agree zedhed. Why no one takes personal responsibility anymore is..........
Sent from my iPhone using Tapatalk.
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PT 11, PT LE 6.0, DIGI 001, DIGI 003, 27" Late 2012 Intel iMac, Blue and White G3, Reason 7, Celemony, Waves, A.I.R., Softube, XLN Audio, IKmultimedia, Massey Alesis Masterlink, Alesis Adat LX20, , Yamaha Motif ES8, Sure SM58, Sure KSM27, Byerdynamic MC 834 N, Event Project Studio 6, Pod Line 6, Focusrite Trakmaster Pro DI, Glyph Drives, Lexicon, Fender Strats, Ibanez Acoustic, Ibanez Bass, Ibanez Electric. http://www.johnackermusic.com/ [email protected] Live and Let Live |
#105
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Re: Air instruments expansion pack $299 7 instruments!!!!
I already started the refund process for my order. And after doing that I get an email explaining the refund process and if I have any questions to reply. It almost implied I needed to do something else. So I responding asking if I needed to do anything else. I haven't heard back yet. If I don't soon my credit card company will be called. Words can't explain how disappointed I am.
And I'm not even in the boat you guys are in. I bought the IEP and only got access to hybrid. I'm not having trouble with the servers. I can't even try to download anything. And I've gotten the other generic emails that don't help me with my issue at all. Just more proof that someone isn't really listening to what is going on.
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Dell T5810. Harrison Mixbus 32C. Haven't used PT since 2015 and never been happier. |
#106
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Re: Air instruments expansion pack $299 7 instruments!!!!
I ordered the PTIEP through Sweetwater yesterday, but after thinking about it over night, I decided to cancel it today and wait out this firestorm of problems. Once everyone at InMusic and DR has this sorted with AIR, then I'll order it. Just can't face going through all the hair pulling and hassle. Just rather wait.
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#107
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Re: Air instruments expansion pack $299 7 instruments!!!!
Quote:
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Producer/Engineer/Musician RIAA Platinum Sales Award: Lisa Stansfield "Affection" Main: Model: Dell 5750 Precision Workstation OS: Windows 11 Pro 64bit CPU:*Intel Core Processor i7-10750H (6 Core, 12MB Cache, 2.60 GHz to 5.00 GHz, Memory:64GB, 2X32GB,DDR4 2933Mhz Non-ECC OS M.2 512GB PCIe NVMe, Record Intel 1TB SSD, 2T SSD, 1TB SSD Focusrite Scarlett 18i20 3rd Gen AVID Pro Tools 2023.12 JBL LSR4328P 8" JBL LSR310S 10 inch Powered Studio Subwoofer* Yamaha HS50M Studio Monitors Alesis Elevate 3 Studio Monitors M-Audio Axiom 61 Midi Controller |
#108
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Re: Air instruments expansion pack $299 7 instruments!!!!
After receiving Air Music Technology's letter blaming high traffic on the problem we are facing with corrupt files I replied asking how they could not address the corrupt files, as if they did not know this to be the problem. Today they responded saying they are terribly sorry for any inconvenience I have experienced and to feel free to reply with the exact error, OS, internet browser, and type of internet connection.
I can't explain how angry this makes me. They simply refuse, at all cost, to acknowledge the problem. So...how can we expect it to be fixed? Maybe this is why it is not fixed!
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Sam |
#109
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Re: Air instruments expansion pack $299 7 instruments!!!!
Quote:
JJ |
#110
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Re: Air instruments expansion pack $299 7 instruments!!!!
"Not Found
The requested URL /wgt/9B5A4FCEF11DA80C/171F14235882A3D34841170D5B9DEF7B1335F3517DF7DB792B 6D2983E0AD920D1B6221E7B7DB12AE0073C11F079D51A3B47E C9F4E7BA37A0174B48F359E42480BF05555998C6DAD71BEA00 4F995F78308F5DC70B1E40C906/airmusic/Strike.004.dmgpart was not found on this server." WTF is this? Are these guys serious? |
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