Pro Tools LE 7.3 quit unexpectedly

[Stetsyuk]

After an update to Pro Tools version 7 to version 7.3 there is a problem. The program abnormally finalizing with the message: "The application ... quit unexpectedly".

Utilities "DIGI core audio manager" abnormally also finalizing with the same message.

When uninstalling and installing the earlier version, everything is normal.

The operating system is Mac OS X 10.4.8, DIGI 002. Computer PowerPC G5, 2 processors, 2 GHz, 1.5 GB.

Update tried until 7.3.1 cs5.

I am in the Ukraine and do not know to whom to turn for the official technical support.

Talking on the phone in English sadly of little use.

Give please, how to resolve the problem?

----------------------------
Problem Report for LE 7.3.1:

{\rtf1\mac\ansicpg10007\cocoartf824\cocoasubrtf410
{\fonttbl\f0\fswiss\fcharset77 Helvetica;}
{\colortbl;\red255\green255\blue255;}
\margl1440\margr1440\vieww9000\viewh8400\viewkind0
\pard\tx566\tx1133\tx1700\tx2267\tx2834\tx3401\tx3 968\tx4535\tx5102\tx5669\tx6236\tx6803\ql\qnatural \pardirnatural

\f0\fs24 \cf0 Date/Time: 2007-11-17 20:35:30.780 +0200\
OS Version: 10.4.8 (Build 8L127)\
Report Version: 4\
\
Command: Pro Tools LE\
Path: /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE\
Parent: WindowServer [94]\
\
Version: 7.3.1cs5 (7.3.1f131)\
\
PID: 263\
Thread: 0\
\
Exception: EXC_BAD_ACCESS (0x0001)\
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000\
\
Thread 0 Crashed:\
0 libSystem.B.dylib 0x90002a44 strchr + 4\
1 com.digidesign.framework.DSI 0x01f22480 RescanPeripherals + 832\
2 com.digidesign.framework.DSI 0x01f1b730 InitSADriver + 80\
3 com.digidesign.framework.DAE 0x0361b2a8 FicSetProgressListener + 104\
4 com.digidesign.ProToolsLE 0x0069887c start + 6904844\
5 com.digidesign.ProToolsLE 0x00866e0c start + 8798620\
6 com.digidesign.ProToolsLE 0x00de6460 start + 14563312\
7 com.digidesign.ProToolsLE 0x00002f9c start + 812\
8 com.digidesign.ProToolsLE 0x00002ca0 start + 48\
\
Thread 1:\
0 libSystem.B.dylib 0x90054ae8 semaphore_timedwait_signal_trap + 8\
1 libSystem.B.dylib 0x90071168 pthread_cond_timedwait_relative_np + 556\
2 ...ple.CoreServices.CarbonCore 0x90bf5500 TSWaitOnSemaphoreCommon + 176\
3 ...ple.CoreServices.CarbonCore 0x90bfd49c TimerThread + 60\
4 libSystem.B.dylib 0x9002b508 _pthread_body + 96\
\
Thread 2:\
0 libSystem.B.dylib 0x90054ae8 semaphore_timedwait_signal_trap + 8\
1 libSystem.B.dylib 0x90071168 pthread_cond_timedwait_relative_np + 556\
2 ...ple.CoreServices.CarbonCore 0x90bf5500 TSWaitOnSemaphoreCommon + 176\
3 ...ple.CoreServices.CarbonCore 0x90c00fd0 DeferredTaskThread + 56\
4 libSystem.B.dylib 0x9002b508 _pthread_body + 96\
\
Thread 0 crashed with PPC Thread State 64:\
srr0: 0x0000000090002a44 srr1: 0x100000000200f030 vrsave: 0x0000000000000000\
cr: 0x82008442 xer: 0x0000000000000000 lr: 0x0000000001f22480 ctr: 0x0000000090002a40\
r0: 0x0000000001f22480 r1: 0x00000000bffff350 r2: 0x00000000000003cc r3: 0x0000000000000000\
r4: 0x000000000000002e r5: 0x0000000000000000 r6: 0x0000000007c433b8 r7: 0x0000000073696f6e\
r8: 0x0000000073696f6e r9: 0x0000000007c4314c r10: 0x0000000007c433b0 r11: 0x0000000042008448\
r12: 0x0000000090002a40 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000\
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000\
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x00000000bffffa48 r23: 0x00000000bffff569\
r24: 0x0000000001560000 r25: 0x00000000a7971d8c r26: 0x0000000007cbc820 r27: 0x00000000008e5220\
r28: 0x00000000bffff39c r29: 0x0000000000000000 r30: 0x0000000001fc5de8 r31: 0x0000000001f223cc\
\
Binary Images Description:\
0x1000 - 0x1524fff com.digidesign.ProToolsLE 7.3.1cs5 (7.3.1f131) /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE\
0x1eab000 - 0x1ed8fff com.digidesign.framework.CFD 7.3.1cs5 (7.3.1f131) /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/CFD.framework/Versions/A/CFD\
0x1eee000 - 0x1f06fff com.digidesign.framework.DMC 7.3.1cs5 (7.3.1f131) /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/DMC.framework/Versions/A/DMC\
0x1f16000 - 0x1f93fff com.digidesign.framework.DSI 7.3 (7.3f117) /Library/Frameworks/DSI.framework/Versions/A/DSI\
0x1fd6000 - 0x1fd9fff libFicClockComponent.dylib /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/libFicClockComponent.dylib\
0x2808000 - 0x28e3fff libOMFToolkit.dylib /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/libOMFToolkit.dylib\
0x2a05000 - 0x2b1ffff com.digidesign.framework.CoreFoundation 7.3.1cs5 (7.3.1f131) /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/CFnd.framework/Versions/A/CFnd\
0x2bab000 - 0x2d6ffff com.digidesign.framework.DFW 7.3.1cs5 (7.3.1f131) /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/DFW.framework/Versions/A/DFW\
0x2e6f000 - 0x325dfff com.digidesign.framework.FileFormat 7.3.1cs5 (7.3.1f131) /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/FFmt.framework/Versions/A/FFmt\
0x35de000 - 0x39fffff com.digidesign.framework.DAE 7.3.1cs4 (7.3.1f129) /Library/Frameworks/DAE.framework/Versions/A/DAE\
0x3d09000 - 0x3eaefff com.digidesign.framework.DHS 7.3 (7.3f117) /Library/Frameworks/DHS.framework/Versions/A/DHS\
0x3f01000 - 0x4234fff libNeoAccessPro.dylib /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/libNeoAccessPro.dylib\
0x4300000 - 0x436dfff com.digidesign.framework.DirectIO 7.3.1cs3 (7.3.1f126) /Library/Frameworks/DirectIO.framework/Versions/A/DirectIO\
0x45b5000 - 0x45d1fff com.digidesign.framework.PlatformSupport 7.3 (7.3f117) /Library/Frameworks/DigiPlatformSupport.framework/Versions/A/DigiPlatformSupport\
0x45e3000 - 0x505cfff libil.dylib /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/libil.dylib\
0x7a32000 - 0x7a92fff com.digidesign.framework.DUI 7.3 (7.3f117) /Library/Frameworks/DUI.framework/Versions/A/DUI\
0x7aa7000 - 0x7afcfff com.digidesign.framework.DSPManager 7.3 (7.3f117) /Library/Frameworks/DSPManager.framework/Versions/A/DSPManager\
0x9148000 - 0x916ffff DigiMachOServices 7.3 (7.3f117) /Library/Frameworks/DigiMachOServices.framework/DigiMachOServices\
0x8fe00000 - 0x8fe51fff dyld 45.3 /usr/lib/dyld\
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib\
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0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS\
0x90373000 - 0x9072dfff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics\
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0x908de000 - 0x909e0fff libicucore.A.dylib /usr/lib/libicucore.A.dylib\
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0x90ae8000 - 0x90b58fff com.apple.framework.IOKit 1.4.1 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit\
0x90b6e000 - 0x90b80fff libauto.dylib /usr/lib/libauto.dylib\
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0x90ec4000 - 0x90f44fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices\
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0x90fe4000 - 0x90ffcfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore\
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0x9110e000 - 0x9111cfff libz.1.dylib /usr/lib/libz.1.dylib\
0x9111f000 - 0x912dafff com.apple.security 4.5 (28992) /System/Library/Frameworks/Security.framework/Versions/A/Security\
0x913d8000 - 0x913e1fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration\
0x913e8000 - 0x91410fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration\
0x91423000 - 0x9142efff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib\
0x91433000 - 0x9143bfff libbsm.dylib /usr/lib/libbsm.dylib\
0x9143f000 - 0x914bafff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio\
0x914f7000 - 0x914f7fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices\
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0x9166e000 - 0x916fffff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore\
0x91746000 - 0x917fdfff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD\
0x9183a000 - 0x91898fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices\
0x918c7000 - 0x918ebfff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis\
0x918ff000 - 0x91924fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent\
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0x91bef000 - 0x91c4efff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib\
0x91c53000 - 0x91c90fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib\
0x91c97000 - 0x91cb0fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib\
0x91cb5000 - 0x91cb8fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib\
0x91cba000 - 0x91cbafff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate\
0x91cbc000 - 0x91da1fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage\
0x91da9000 - 0x91dc8fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib\
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0x92f51000 - 0x92f61fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition\
0x92f6d000 - 0x92f82fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI\
0x92f94000 - 0x9301bfff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink\
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0x93044000 - 0x93071fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting\
0x9308b000 - 0x9309bfff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print\
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0x9313e000 - 0x9318dfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices\
0x931bb000 - 0x931d8fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound\
0x931ea000 - 0x931f7fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels\
0x93200000 - 0x9350dfff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox\
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0x94260000 - 0x94260fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit\
0x94262000 - 0x94435fff com.apple.QuartzCore 1.4.9 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore\
0x944d0000 - 0x94520fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib\
0x946c4000 - 0x946d3fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib\
0x946db000 - 0x946e7fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib\
0x9472d000 - 0x94745fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib\
0x9474c000 - 0x949b6fff com.apple.QuickTime 7.0.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime\
0x962f4000 - 0x962f5fff libCyrillicConverter.dylib /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib\
0x9696b000 - 0x969aafff com.apple.audio.midi.CoreMIDI 1.5 (41) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI\
0x96d72000 - 0x96d91fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib\
0x97597000 - 0x975a4fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL\
0x97963000 - 0x979d4fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib\
0x98b2c000 - 0x993dffff com.apple.QuickTimeComponents.component 7.0.3 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents\
0x9a8f7000 - 0x9a980fff com.tcltk.tcllibrary 8.4.7 1 /System/Library/Frameworks/Tcl.framework/Tcl\
\
Model: PowerMac11,2, BootROM 5.2.7f1, 2 processors, PowerPC G5 (1.0), 2 GHz, 1.5 GB\
Graphics: NVIDIA GeForce 6600LE, GeForce 6600LE, PCI, 128 MB\
Memory Module: DIMM0/J6700, 256 MB, DDR2 SDRAM, PC2-4200U-444\
Memory Module: DIMM1/J6800, 256 MB, DDR2 SDRAM, PC2-4200U-444\
Memory Module: DIMM2/J6900, 256 MB, DDR2 SDRAM, PC2-4200U-444\
Memory Module: DIMM3/J7000, 256 MB, DDR2 SDRAM, PC2-4200U-444\
Memory Module: DIMM4/J7100, 256 MB, DDR2 SDRAM, PC2-4200U-444\
Memory Module: DIMM5/J7200, 256 MB, DDR2 SDRAM, PC2-4200U-444\
Network Service: Built-in Ethernet 1, Ethernet, en0\
PCI Card: GeForce 6600LE, Display, SLOT-1\
PCI Card: bcom5714, network, GIGE\
PCI Card: bcom5714, network, GIGE\
Serial ATA Device: WDC WD2500JD-00GBB0, 232.89 GB\
Serial ATA Device: WDC WD2500JD-00GBB0, 232.89 GB\
Parallel ATA Device: HL-DT-ST DVD-RW GWA-4165B, 4.38 GB\
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA\
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA\
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA\
USB Device: Smart-UPS 1000 FW:600.3.I USB FW:1.5, American Power Conversion, Up to 1.5 Mb/sec, 500 mA\
FireWire Device: Digi 002Rack, Digidesign, Up to 400 Mb/sec\
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec\
}

[L-studio]

Will update firmware first help?
Updates for OSX: www.apple.com/support/downloads

[Slim Shady]

Read the "General Troubleshooting" thread.

[Stetsyuk]

> Will update firmware first help?

No more new firmware for the G5, I did not find it there

[Stetsyuk]

> Read the "General Troubleshooting" thread.

This I have tried to do. That does not help

[DigiTechSupt]

> Read the "General Troubleshooting" thread.

This I have tried to do. That does not help

What, specifically, have you tried? Trash prefs/databases? New administrator account?

Please be detailed in the description of what you've tried.