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#11
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Re: iLock activation code never received in iLock account, Help
So, Avid support contacted me after 4 hours and placed a trial license in my iLok account which got me up and running. An hour or so later the problem was solved altogether...
Pretty nice... |
#12
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Re: iLock activation code never received in iLock account, Help
Quote:
Looks like this was solved via your support case on 9/15.
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#13
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Re: iLock activation code never received in iLock account, Help
Same problem here. Purchased PT Ultimate and received a CD box containing the registration card. Entered that number and my AVID master account indicates that the software is active.
When I try to open PT, a dialogue window opens indicating that I still need to enter my activation code into my iLok account. I have no idea where this number is, and nothing has been sent to me... I started this process yesterday, so maybe AVID needs a bit longer to send me an activation code? Seems very strange considering that this should be an automated process that requires no time at all. Since I have not been sent an activation code, I am unable to enter this information into my iLok account. Note: My iLok account is synched to my AVID master account. This is very frustrating since I am not sure what is wrong. My first "encounter" with Chip the Help Bot was totallly useless, since he/it just referred my to links I have already tried. Hey, AVID, why is it so difficult to activate the product I have paid for....? PLEASE HELP NOW.... |
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