Pro Tools 9 ilok license

[Bruce Paine]

Hi Amy,
This is what you need to do:

Lost, Stolen, or Broken iLok Policy

What to do if your iLok is lost, stolen, or broken.

Lost iLoks
Synchronized iLoks:

1. You must be registered for the product for which we are replacing the license.
2. File a Lost iLok RMA through iLok.com.
3. Submit a web case...

1 - Already done, your Pro Tools 9 license was registered with Avid and the lost iLok was previously registered on your iLok account.

2 - Already done, you filed a lost iLok case with iLok.com, and you have the RMA and the serial number of the lost iLok.

3 - There is no record that you contacted Avid with your RMA information, and that's what you need to do now. Follow the instructions, and Avid support will be able to assist you with a replacement license allowing you to complete your upgrade.

Your new iLok 2 is registered to your iLok account, and your Pro Tools 11/10 Bundle free upgrade license is on your iLok account, so once you do step 3, you should be all set.