No new products available in my account after purchase

[Luke BB]

Hi guys,
after purchasing (for the second time) a Pro Tools 1-year EDU subscription, there are no new products in my avid account and any new licence in my ilok account.

Already opened 2 (!) cases because first technical suggestion didn’t work, so I’m waiting someone at tech support that can fix this issue.

In the meantime, has anybody had the same issue? How have you fixed it?

Thanks a lot

Luke

Italy

[JFreak]

Escalated to supermods' attention

[Luke BB]

Is it possible I am the only one having this issue???

One moth has gone from first purchase, and one week from the second one, after having received a refund from customer support.

I’ve received only payment confirmation mail from PayPal.
From Avid I’ve received anything yet:
No order confirmation mail
No order number
No product in my Avid account
No license in my ilok account.

What’s goin’ on, Avid???

Please give me my products and my license!

[JFreak]

Just a guess but maybe email address mismatch?

[Luke BB]

Originally Posted by JFreak

Just a guess but maybe email address mismatch?

They told It could be, but I’ve never placed an order specifying the mail I don’t use

Anyway, license should be inside ilok account

[JFreak]

I hope you get it sorted out sooner rather than later

[Luke BB]

Originally Posted by JFreak

I hope you get it sorted out sooner rather than later

Thank you, I hope someone fix that for me.
It’s been a MONTH, now, from the first purchase.

I wait!

[musicman691]

Originally Posted by Luke BB

They told It could be, but I’ve never placed an order specifying the mail I don’t use

Anyway, license should be inside ilok account

Do you have your iLok linked to your Avid master account?

[Luke BB]

Originally Posted by musicman691

Do you have your iLok linked to your Avid master account?

Yes it is!!!