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  #1  
Old 06-10-2022, 03:54 AM
fifi fifi is offline
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Join Date: Jun 2022
Location: UK
Posts: 2
Default Changing subscription

I purchased the wrong product. I got the Pro Tools Studio instead of Artist (the Artist was not an option in the drop-down menu for renewal).

How can I change to Pro Tools Artist 1-Year Subscription, Paid Upfront?

I have not yet downloaded or activated what I purchased yesterday.

Help with that would be extremely appreciated. I'd love to get back to work with Pro Tools :)

Many thanks!
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  #2  
Old 06-10-2022, 05:26 AM
grego61 grego61 is offline
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Join Date: Feb 2022
Location: Los Angeles
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Default Re: Changing subscription

I did something similar. Using the Avid chat got it resolved.
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  #3  
Old 06-10-2022, 05:38 AM
fifi fifi is offline
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Join Date: Jun 2022
Location: UK
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Default Re: Changing subscription

Thanks for your reply!

I've tried reaching out to Avid by chat but have been getting bots.
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