ideas? PT6.9.2 w/ 10.4.1 cannot find Hardware

[morph cj]

updated to PT6.9.2 with Tiger 10.4.1
based on Digi pages and forum posts, everything should be working and seems to be for many people, but I'm getting the error upon loading PT:

Unable to locate Digidesign hardware. Maker sure your hardware is connected and turned on.

Well, I've checked everything, uninstalled & reinstalled to 6.4 then back to 6.9 and up to 6.9.2 and I'm still getting the same error. I've powercycled my 192 I/O and rececked all the connectors etc. Trashed the preferences, any ideas?

-morph

[charko]

Morph-
I had the same problem yesterday for about 5 hours....until I realized that I read the update form more carefully and realized that I had gone from 6.7 straight up to 6.9.2....I ended up doing a clean instal of 6.4 then I did a update to 6.9 ....then I did an update to 6.9.2. This fixed the problem for me.
-Clarke

[morph cj]

I started at 6.7 -> 6.9 -> 6.9.2 first, then started over: 6.4 -> 6.9 -> 6.9.2 I'm stuck!

[charko]

If you can't get through to tech support you can call me if you want....and I can explain how I got it to work.
801-362-2596
-charko

[DaveChilson]

Hey Morph,

Can you open the terminal, then run this command (just copy and paste)

kextstat | grep digi

Then post the results here please?

Thanks!

-Dave

-------------------------
Dave Chilson
Digidesign Engineering

[morph cj]

Dave,

nothing to post, it just spits out the kernal line again.

G5:~ mylogin$ kextstat | grep digi
G5:~ mylogin$

[MilesMusic]

I'm having the exact same problem. I went from OS 10.3.8 to 10.4.1, then upgraded 6.9 to 6.92

G5 1.8 dual

HD/2
96 interface

HELP!!!

[DaveChilson]

Ok so the kexts aren't loading, is this true for you as well Miles?

Morph, can we try the simple things first, can you (or have you) repaired permissions on the volume with Pro Tools on it?

-Dave

-------------
Dave Chilson
Digidesign Engineering

[MachineGun]

Hi, new to the Forum here! Q: what is the best way to upgrade? remove my current V. of PT's, then upgrade the O.S. then reinstall PT's??? which is the best way to go? thanks!

[Avid]

Currently, the only way to get to Pro Tools TDM 6.9.2 is to first install Pro Tools 6.9 on the system. If you have Pro Tools 6.4 or higher, you would install that, then download the 6.9 updater, run that, then run the 6.9 to 6.9.2 updater. A "combo" updater from 6.4 or higher to 6.9.2 will be available soon, but would still require previous installation of 6.4 or higher.

You can install the previous versions on either Panther or Tiger, but the 6.9.2 updater will only run on Tiger.