Need help with old PT authorization

[Sam Amato]

I tried Pro Tools 10 and liked it but found it was not as stable for me as my old system. I think it has more to do with Mac OS Lion than with Pro Tools 10 but either way I was much happier with what I had before.

My old system is Pro Tools Academic (MP) 7.3.1 running on a Macbook core2duo with OS 10.4.11, M-Audio Profire Lightbridge interface.

I had problems with the Macbook so I bought a similar one used, copied the drive from the old computer to the new one and tried to launch Pro Tools. As Pro Tools was starting up it asked me to enter my authorization code, which I cannot find anywhere.

It's not an iLok problem, iLok is inserted and recognized. Pro Tools wants me to enter the code from the "Getting Started" guide or from my downloaded upgrade documentation and I don't have it.

I can't access my "My Digi" account. There is no way for me to contact Avid for help without buying an ASC and even if I did that I don't know if they would help me with PT 7.

I just want to use the system I bought and am very happy using.

Can anyone here offer any assistance?

[Sam Amato]

Got it working. Finally remembered the password for my avid account (used to be called "My Digi") and was able to find the codes. Good thing I remembered because the "forgot password" option was not working for me. Something must have happened with the change from Digidesign to Avid where it didn't recognize the email address I used to setup the account but it worked once I remembered the password.