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#1
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an error occurred while reading the document
Hi everyone, this is my first time posting a thread, and I really need some help.
I have been using Pro Tools 2020.11 on my MacBook Pro 16G, 2.7 GHz Intel Core i7, and its been working perfectly fine. Now, when I click on the icon, the loading window remains on "Initializing Database" and tab reads, "an error occurred while reading the documents". Please, any advice will help Thanks, Daniel |
#2
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Re: an error occurred while reading the document
Daniel,
I have a similar problem and cannot find an answer here. I see that no one has responded to your query either. I'm not very impressed with this forum. Sorry I can't help. YouTube was no help either. Basically, I have lost an entire project in the cloud. Pro Tools IMHO is pretty unreliable. David |
#3
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Re: an error occurred while reading the document
Did you find a work round for this? I have the same message when trying to launch PT Ultimate
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#4
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Re: an error occurred while reading the document
Hi all, welcome to the community.
First double check your system (OS/PT) is supported, then take a look at the Help Us Help You page linked to the forum header. Thank you.
__________________
Janne What we do in life, echoes in eternity. |
#5
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Re: an error occurred while reading the document
Having the same issue getting "error occurred while reading the document", hangs , then quits
think it has to do with drive space I had a video editor running in background, wrote some huge cache files I have plenty of drive space now have tried trashing prefs, zapped pram, installed update PT2020.9.1 on Catalina kinda stuck here, any ideas? |
#6
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Re: an error occurred while reading the document
I had to re install Catalina and PT . I tried reinstalling just PT before the Mac was wiped but it wouldn’t work. The only thing I found that could have stopped the re install of PT working was the protools folder in documents, I only realised this when I installed PT on the newly cleaned Mac. It’s a shame Avid can’t give an uninstall tool. Perhaps trash the protools folder and then re install PT , see if that works. Otherwise it’s wipe the Mac
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#7
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Re: an error occurred while reading the document
Has anyone figured out a fix? Can't use Pro Tools at all and avid support isn't getting back to me
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#8
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Re: an error occurred while reading the document
The only fix I found was to re install the OS on the Mac. You might want to try and ditch the protools folder in Documents, bin PT from applications, empty the trash and then re install PT. If that fails then its a case of re installing the OS. Avid suggested "fixing disk permissions" that didnt work but worth a go first
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#9
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Re: an error occurred while reading the document
So I fixed mine!
I'm pretty sure it was due to my system drive getting full (video editor cache files in the background) and some pref file must've got corrupted I wound up uninstalling PT, then using this little freeware app to nuke all the hidden or hard to find Avid Pro Tools pref files and databases, (might come in handy for you if you didn’t know about it, another engineer in ATL turned me on to it ) http://petegates.com/pg-pt-prefs.htm...QDR65pcG7uNoHQ then reinstalled PT I didn't have to do anything to the OS Hope this helps, good luck... |
#10
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Re: an error occurred while reading the document
So I ran into this problem this afternoon - PT crashed, I had to force quit and then this lovely error has appeared.
Not much else on it other than this thread, and I don't want to admit that I need to 'nuke and pave'. Any other options/opinion? Thanks in advance. |
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