Still can't get Low Latency Monitoring With My HD Native Omni!

[mmk]

Dear Avid,

I have had this problem before and posted it and got no real fix for it. Been googling the problem all night with no real solution provided. Is there anyway someone from Avid can help me with this issue? Is there a tech support number I can call?

I have pro tools HD 10.3.7 and the Avid Omni installed all up to date. Everything works fine except low latency monitoring, which doesn't work. This didn't bother me until tonight, I was using a "remote desktop" application to control pro tools from my cell phone inside the vocal booth so I don't have to run in and out of the booth. The system keeps choking and cutting out saying it is a buffer issue, I was recording @ 32 samples, so i bumped it up to 64 and got the same issue! I don't want to go any higher than that because It will start to echo and throw me off... No plugins on right now just tracks theres no reason it should be doing this! I have a fast I5 system with 16gb ram, Checked CPU usage it was small so I am not sure what the problem is, I guess it's this application conflicting with pro tools.

I have a feeling pro tools wouldn't give the error if I put it in LLM but i still haven't figured it out on the omni. It should be working, but when I Set it on it mutes the headphones so I cannot hear what I am recording! Any ideas how to fix this bug. I did the 003 trade in, and it worked perfect on my 003 i used it every day. I got a free pt11 upgrade and it suddenly stopped working on my 003, now that I bought HD omni it hasn't worked either. I wan't worried about it until tonight, I like using a remote for pro tools, and this is throwing me off... Not really sure what the problem is. I uninstalled PT11 now and I just have 10.3.7 im running OSX 10.8.3 please let me know the solution thanks!