(Try this again)-PT10 Crashes At Startup

[PlasterPirate]

Ok- I'm running a basically new Mac Mini that is maxxed out with ram, speed, etc.. I have OS 10.3.7 and PT10. I also have PT11 on the same computer and am using an Antelope Orion as converters.
PT11 will open and work just fine but for some reason PT10 has never opened since purchasing 10 and 11 back in August. PT10 crashes while loading plugins. There is a long list of stuff that pops up when this happens. Somewhere near the top of the popup it says "Exception- EXC BAD ACCESS"

I understand that there are many things that can cause this and I'm looking for a few things to try. I haven't yet purchased or installed any outside plugins so I don't think that's it.

Thanks-

[PlasterPirate]

Ok, I just found where if it says this(which it does)-

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

It can mean bad RAM. Anybody ever heard of this?

[musicman691]

Originally Posted by PlasterPirate

Ok- I'm running a basically new Mac Mini that is maxxed out with ram, speed, etc.. I have OS 10.3.7 and PT10. I also have PT11 on the same computer and am using an Antelope Orion as converters.
PT11 will open and work just fine but for some reason PT10 has never opened since purchasing 10 and 11 back in August. PT10 crashes while loading plugins. There is a long list of stuff that pops up when this happens. Somewhere near the top of the popup it says "Exception- EXC BAD ACCESS"

I understand that there are many things that can cause this and I'm looking for a few things to try. I haven't yet purchased or installed any outside plugins so I don't think that's it.

Thanks-

You're running OSX Panther - that's OS 10.3.7? Are you sure you didn't mean PT 10.3.7? And what version of OSX do you have? You're going to need something like OSX 10.8.4 or so.

Repair permissions and if that doesn't help check your ram - it may be going bad or you don't have the proper ram in it. We need more info on your system other than just saying it's maxed out with this that and the other thing. Have you done all the Avid recommended optimizations? Working with a separate non-green audio record drive? Without all that done that nice Antelope Orion is just an expensive paperweight.

You say PT 10 hasn't opened since you got PT 11? Did PT 10 ever work before? And do you have the proper license asset(s) on your iLok for both 10 and 11?

[PlasterPirate]

Ah yes- sorry about that. My Mac is running 10.8.5

[PlasterPirate]

The iLok is a good call. PT10 does show up when I open the iLok License Manager.

[musicman691]

Originally Posted by PlasterPirate

The iLok is a good call. PT10 does show up when I open the iLok License Manager.

Try syncing your iLok and see what happens.

[tmitchell]

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
It can mean bad RAM. Anybody ever heard of this?

This looks like the application has either been given an invalid memory address or used unprotected or non - allocated memory. It is unlikely that the RAM has failed in a brand new computer, however to allay you fears, you can check by performing an Apple hardware test (Be mindful of non genuine "Apple RAM" lol).

A full log would be more helpful, as we could then determine what is causing the crash, not just the exception type.

[PlasterPirate]

Upon trying to sync iLok I get a popup telling me that I don't have internet connection- which of course isn't true. This could be presenting a problem.

And here is the first 1/3 or so of the report when PT10 crashes. The full report was way too long for the forum allowance. Thanks to both of you for helping-



Process: Pro Tools [297]
Path: /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 10.3.7.296 (10.3.7f296)
Build Info: Unknown-10370296~296
Code Type: X86 (Native)
Parent Process: launchd [150]
User ID: 501

Date/Time: 2013-10-23 09:06:37.659 -0500
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Interval Since Last Report: 52874 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 29 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 7A2BCA2B-0440-7037-4C35-71A086ED1CA4

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
__TEXT 0000000000001000-0000000000143000 [ 1288K] r-x/rwx SM=COW /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0000000000 0 + 0
1 [Bundle] 0x2f00d680 5J8DEB2AB3DEA + 157056
2 [Bundle] 0x2f00d768 5J8DEB2AB3DEA + 157288
3 [Bundle] 0x2f02486c 5J8DEB2AB3DEA + 251756
4 [Bundle] 0x2efcdaab H8EPHJP61R5UK + 318063
5 [Bundle] 0x2efcdb58 H8EPHJP61R5UK + 318236
6 [Bundle] 0x2efce2f1 H8EPHJP61R5UK + 320181
7 [Bundle] 0x2efce831 H8EPHJP61R5UK + 321525
8 [Bundle] 0x2efc99fb H8EPHJP61R5UK + 301503
9 [Bundle] 0x2efa7b06 H8EPHJP61R5UK + 162506
10 [Bundle] 0x2efa7edb H8EPHJP61R5UK + 163487
11 [Bundle] 0x2ef98dc7 H8EPHJP61R5UK + 101771
12 [Bundle] 0x2ef99cc0 H8EPHJP61R5UK + 105604
13 [Bundle] 0x2ef9690e H8EPHJP61R5UK + 92370
14 [Bundle] 0x2ef9b8f5 H8EPHJP61R5UK + 112825
15 [Bundle] 0x2efa7347 H8EPHJP61R5UK + 160523
16 [Bundle] 0x2ef80d42 H8EPHJP61R5UK + 3334
17 [Bundle] 0x2ef810bd H8EPHJP61R5UK + 4225
18 [Bundle] 0x2effbf25 5J8DEB2AB3DEA + 85541
19 [Bundle] 0x2effc06a 5J8DEB2AB3DEA + 85866
20 [Bundle] 0x2f034a3d IL_SC_D_PPC + 343
21 [Unknown Bundle] 0x1f52ccf3 EntryPoint + 103553
22 [Unknown Bundle] 0x1f5140b7 EntryPoint + 2117
23 [Unknown Bundle] 0x1f513910 EntryPoint + 158
24 ??? 0x30765dea g_dwILiLokTokens + 3450
25 dyld 0x8fe74cda ImageLoaderMachO::doModInitFunctions(ImageLoader:: LinkContext const&) + 230
26 dyld 0x8fe74fde ImageLoaderMachO::doInitialization(ImageLoader::Li nkContext const&) + 64
27 dyld 0x8fe71268 ImageLoader::recursiveInitialization(ImageLoader:: LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
28 dyld 0x8fe710ba ImageLoader::runInitializers(ImageLoader::LinkCont ext const&, ImageLoader::InitializerTimingList&) + 62
29 dyld 0x8fe65e0b dyld::runInitializers(ImageLoader*) + 88
30 dyld 0x8fe6b605 dlopen + 718
31 libdyld.dylib 0x90da6dbe dlopen + 68
32 com.apple.CoreFoundation 0x98ec6040 _CFBundleDlfcnLoadBundle + 224
33 com.apple.CoreFoundation 0x98ec010c _CFBundleLoadExecutableAndReturnError + 684
34 com.apple.CoreFoundation 0x98ee7d31 CFBundleLoadExecutable + 33
35 com.digidesign.framework.CoreFoundation 0x001b728e Sys_DLLMacOS::LoadBundle(Sys_FileLoc const&) + 126
36 com.digidesign.framework.CoreFoundation 0x001b77df Sys_DLLMacOS::Load(Sys_FileLoc const&, long) + 127
37 com.digidesign.framework.DAE 0x0f30ec4d FicGetApplicationInterface + 50461
38 com.digidesign.framework.DAE 0x0f30fec0 FicGetApplicationInterface + 55184
39 com.digidesign.framework.DAE 0x0f362ecd FicGetContiguousMemRequirements + 194701
40 com.digidesign.framework.DAE 0x0f363841 FicGetContiguousMemRequirements + 197121
41 com.digidesign.framework.DAE 0x0f336cda FicGetContiguousMemRequirements + 13978
42 com.digidesign.framework.DAE 0x0f2ea855 FicMain + 69
43 com.digidesign.framework.DAE 0x0f2e9c10 InitFic + 160
44 com.digidesign.framework.ProTools 0x0ce757a6 MFortressHWBPEntryPoint_exit_mfort6317_ + 8999196
45 com.digidesign.framework.ProTools 0x0ce769a2 MFortressHWBPEntryPoint_exit_mfort6317_ + 9003800
46 com.digidesign.framework.ProTools 0x0dde373b MFortressHWBPEntryPoint_exit_mfort6317_ + 25178289
47 com.digidesign.framework.DFW 0x005988fb TCommandHandler::PerformCommand(TCommand*) + 187
48 com.digidesign.framework.DFW 0x0059924f TCommand::Process() + 31
49 com.digidesign.framework.DFW 0x0058ecfa TApplication::ProcessEvent(TEvent*) + 26
50 com.digidesign.framework.DFW 0x0058f610 TApplication::WakeUp() + 64
51 com.digidesign.framework.DFW 0x006f555b TApplication::CreateNewOSApplication(void*, void*, void*) + 667
52 com.apple.HIToolbox 0x91d709bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
53 com.apple.HIToolbox 0x91bf8394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
54 com.apple.HIToolbox 0x91bf7780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
55 com.apple.HIToolbox 0x91bf75ca SendEventToEventTargetWithOptions + 94
56 com.apple.HIToolbox 0x91c2b98e ToolboxEventDispatcherHandler(OpaqueEventHandlerCa llRef*, OpaqueEventRef*, void*) + 3108
57 com.apple.HIToolbox 0x91bf883f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
58 com.apple.HIToolbox 0x91bf7780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
59 com.apple.HIToolbox 0x91c0b655 SendEventToEventTarget + 88
60 com.apple.HIToolbox 0x91d700b7 ToolboxEventDispatcher + 82
61 com.apple.HIToolbox 0x91d6ff79 RunApplicationEventLoop + 240
62 com.digidesign.framework.DFW 0x006fea9b DFW_EventLoop::RunApplicationEventLoop() + 11
63 com.digidesign.framework.DFW 0x0058edcd TApplication::Run() + 45
64 com.digidesign.framework.ProTools 0x0e0292d1 MFortressHWBPEntryPoint_exit_mfort6317_ + 27561031
65 com.digidesign.framework.ProTools 0x0e02a7f4 LaunchProTools + 1412
66 com.digidesign.ProTools 0x0000f277 0x1000 + 57975
67 com.digidesign.ProTools 0x0001037a 0x1000 + 62330
68 com.digidesign.ProTools 0x0000effd 0x1000 + 57341

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x911469ae kevent + 10
1 libdispatch.dylib 0x936b0c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x936b07a9 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x9114380a semaphore_wait_trap + 10
1 com.digidesign.framework.digitrace 0x02a6098a digitrace_initialize + 10122
2 com.digidesign.framework.digitrace 0x02a650df DigiTraceIsActiveFunc + 1263
3 com.digidesign.framework.digitrace 0x02a65265 DigiTraceIsActiveFunc + 1653
4 com.digidesign.framework.digitrace 0x02a653c1 DigiTraceIsActiveFunc + 2001
5 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
6 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 com.apple.CoreFoundation 0x98e92f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x98e9895f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x98e9801a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x98ea7ab1 CFRunLoopRun + 129
6 com.digidesign.framework.ProTools 0x0e026bb7 MFortressHWBPEntryPoint_exit_mfort6317_ + 27551021
7 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
8 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 com.digidesign.framework.CoreFoundation 0x0024f382 Sys_MachExceptionHandler::Init(bool, int) + 706
3 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
4 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 com.apple.CoreFoundation 0x98e92f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x98e9895f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x98e9801a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x98ea7ab1 CFRunLoopRun + 129
6 com.digidesign.framework.DAE 0x0f2ea157 FicIsAlive + 983
7 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
8 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x91145366 __ioctl + 10
1 com.digidesign.framework.PlatformSupport 0x008c4e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2 com.digidesign.framework.PlatformSupport 0x008cf52e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3 com.digidesign.framework.CoreFoundation 0x00249856 Sys_BlockingTimer:estroy(Sys_BlockingTimer*&) + 886
4 com.digidesign.framework.CoreFoundation 0x0022d290 Sys_RawThreadTimerTask::Exec() + 64
5 com.digidesign.framework.CoreFoundation 0x0022d0a4 Sys_RawThreadTask::Run() + 36
6 com.digidesign.framework.CoreFoundation 0x00249c44 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
7 com.digidesign.framework.PlatformSupport 0x008c52a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
8 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
9 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x91145366 __ioctl + 10
1 com.digidesign.framework.PlatformSupport 0x008c4e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2 com.digidesign.framework.PlatformSupport 0x008cf52e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3 com.digidesign.framework.CoreFoundation 0x00249856 Sys_BlockingTimer:estroy(Sys_BlockingTimer*&) + 886
4 com.digidesign.framework.CoreFoundation 0x0022d290 Sys_RawThreadTimerTask::Exec() + 64
5 com.digidesign.framework.CoreFoundation 0x0022d0a4 Sys_RawThreadTask::Run() + 36
6 com.digidesign.framework.CoreFoundation 0x00249c44 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
7 com.digidesign.framework.PlatformSupport 0x008c52a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
8 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
9 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x91145366 __ioctl + 10
1 com.digidesign.framework.PlatformSupport 0x008c4e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2 com.digidesign.framework.PlatformSupport 0x008cf52e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3 com.digidesign.framework.DAE 0x0f358180 FicGetContiguousMemRequirements + 150336
4 com.digidesign.framework.CoreFoundation 0x0022d0a4 Sys_RawThreadTask::Run() + 36
5 com.digidesign.framework.CoreFoundation 0x00249c44 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
6 com.digidesign.framework.PlatformSupport 0x008c52a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
7 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
8 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x13b8f907 g_dwILResult + 764151
3 ??? 0x13b8f841 g_dwILResult + 763953
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 10:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x14f8f907 0 + 351860999
3 ??? 0x14f8f841 0 + 351860801
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 11:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x163e7907 g_dwILResult + 870647
3 ??? 0x163e7841 g_dwILResult + 870449
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 12:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x17442907 g_dwILResult + 772343
3 ??? 0x17442841 g_dwILResult + 772145
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 13:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x184ae907 0 + 407562503
3 ??? 0x184ae841 0 + 407562305
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 14:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x1989b907 0 + 428456199
3 ??? 0x1989b841 0 + 428456001
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 15:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x1ba3f907 0 + 463730951
3 ??? 0x1ba3f841 0 + 463730753
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 16:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x1ccdd907 0 + 483252487
3 ??? 0x1ccdd841 0 + 483252289
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 17:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x1e359907 0 + 506829063
3 ??? 0x1e359841 0 + 506828865
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 18:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x1f751907 0 + 527767815
3 ??? 0x1f751841 0 + 527767617
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 19:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x204b0907 0 + 541788423
3 ??? 0x204b0841 0 + 541788225
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 20:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x21515907 0 + 558979335
3 ??? 0x21515841 0 + 558979137
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

Thread 21:
0 libsystem_kernel.dylib 0x911437ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91142cac mach_msg + 68
2 ??? 0x22949907 0 + 580163847
3 ??? 0x22949841 0 + 580163649
4 libsystem_c.dylib 0x94f9b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x94f85dce thread_start + 34

[PlasterPirate]

And now iLok is sending redundant incident confirmation emails at a rate of one per minute. I think I'm up to 22 as of now. I'm glad my software and workflow is in their hands.

[PlasterPirate]

Ok- Sync/Repair accomplished. Didn't affect the PT10 crash though. Maybe iLok support will have an idea that's helpful.