Install of PT 8 freezes straight away

[simonb6752]

Hi chaps

My desktop has been running PT 7.0 happily for ages. I wanted beat detective for multiple tracks so have bought music production toolkit 2 and PT 8.

When I put the install DVD in it makes a lot of odd noises and doesn't automatically run. Then when I manually open the disc and click on 'setup' all I get is a small grey screen saying 'welcome to protools' and that's it!?

Is it likely that the disc is corrupted or probable I'm running into compatibility issues? I'll post a sandra report as soon as I get home but obv I'm hoping it's just the disc

[caruso7r]

Click for the download "sandra" report here if you don't already have it. How old is your system?

[simonb6752]

Still no luck with this. Had my system for a couple of years. I'll make sure I've done all the optimizations this weekend but would that even stop the installer launching?

SiSoftware Sandra

System
Host Name : SIMON-91A53EBBE
User : Simon Banks
Workgroup : MSHOME

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Speed : 2.40GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, Inclusive, 64 byte line size
L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, Inclusive, 64 byte line size, 2 threads sharing

System
Mainboard : Intel Corporation D975XBX2
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : AT/AT COMPATIBLE INTEL - ad9
Total Memory : 2.00GB DDR2

Chipset 1
Model : Intel 82975X Memory Controller Hub
Front Side Bus Speed : 4x 267MHz (1.07GHz)
Total Memory : 2GB DDR2
Memory Bus Speed : 4x 200MHz (800MHz)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce 7300 SE/7200 GS

Physical Storage Devices
ST3320620AS 320GB (SATA150, NCQ, 16MB Cache) : 298.09GB (E:)
ST3500630AS 500GB (SATA150, NCQ, 16MB Cache) : 465.76GB (F:)
Seagate ST3320620AS 320GB (SCSI, SCSI-5, NCQ) : 298.09GB (C:)
Philips GoGear SA19XX 8GB (USB) : 7.41GB (G:)
ASUS DRW-1814BLT (SATA150, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Disk (C:) : 298.09GB (135.63GB, 45% Free Space) (NTFS) @ Seagate ST3320620AS 320GB (SCSI, SCSI-5, NCQ)
Protools (E:) : 298.09GB (129.54GB, 43% Free Space) (NTFS) @ ST3320620AS 320GB (SATA150, NCQ, 16MB Cache)
Backup (F:) : 465.76GB (41.74GB, 9% Free Space) (NTFS) @ ST3500630AS 500GB (SATA150, NCQ, 16MB Cache)
CD-ROM/DVD (D:) : N/A @ ASUS DRW-1814BLT (SATA150, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache)
Removable Drive (G:) : 7.41GB (7.31GB, 99% Free Space) (FAT32) @ Philips GoGear SA19XX 8GB (USB)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Mouse

Printers and Faxes
Model : Microsoft XPS Document Writer

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Intel(R) PRO/1000 PL Network Connection

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Markjay]

I see from your Sandra that you are running XP pro SP2. SP1 & 2 are untested by Digi and they only guarantee PT8 compatability with SP3. You could try installing that.

[simonb6752]

Ok yeah I'll have a look at that. Could that actually cause an installer freeze though? I bought my PT 8 through mail order and I'm just a little concerned how long it could take for me to find out if the disc is actually ok. As I've said it makes a lot of noise, speeds up suddenly, slows down etc

Does the same on my laptop but that's not supported by digi either so I'm none the wiser