Can not locate digidesign hardware.

[The Tao Of Chris]

I have had issues in the past. A few errors while recording. Now, I can't even get into pro tools. This just started happening. I tried reinstalling drivers to no avail.

Here is a SiSandra report. I know the wireless internet adapter is on. Honestly that has never been an issue, and yes i did disable it to try getting into pro tools.

Thanks in advance for any help you can give.



SiSoftware Sandra

ID
Host Name : Studio
Workgroup : LRC

Computer
Model : Dell Vostro 1015
Serial Number : 7RX2ZP1
Chassis : Dell Portable
Mainboard : Dell 0TFXK9
Serial Number : .7RX2ZP1.CN4864314B1111.
BIOS : Dell A06 11/26/2010
Total Memory : 3.47GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz (2C 2.3GHz Turbo, 2MB L2)

Chipset
Memory Controller : Dell GM45 Mobile Controller Hub 4x 199MHz (796MHz) FSB, 2x 2GB DDR3 SO-DIMM 2x 398MHz (796MHz), Integrated Graphics

Memory Module(s)
Memory Module : Samsung M471B5773DH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M471B5773DH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Mobile Intel(R) 4 Series Express Chipset Family (10 SM4.0 533MHz, 32MB DDR3 800MHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
TOSHIBA MK3265GSX (320.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 298GB (C:)
SAMSUNG HD103SI (1TB, FireWire/1394/SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (E:)
Optiarc DVD+/-RW AD-7717H (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk : 15GB (NTFS)
Recording (E:) : 932GB (NTFS) @ SAMSUNG HD103SI (1TB, FireWire/1394/SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 283GB (NTFS) @ TOSHIBA MK3265GSX (320.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Optical Drive (D:) : N/A @ Optiarc DVD+/-RW AD-7717H (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell (ICH9M) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83687THF
Audio Device : Dell (ICH9) HD Audio Controller
Disk Controller : Dell (ICH9) Mobile SATA AHCI Controller
Disk Controller : Dell PCIe SD/MMC Host Controller
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell FireWire Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : Brother MFC-8480DN Printer (600x600, USB)

Network Services
Wireless Adapter : Dell Wireless 1702 802.11b/g/n (802.11n (HT), AES-CCMP, 65Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 3.4

[YYR123]

And so the device manager - what does it show??? No device manager means no Pro Tools

[albee1952]

Sadly, its pretty amazing how often folks with a Dell have troubles. In any case, turning OFF the wifi should be done until you get things working(then you can turn it back on and see if it hurts). Other things that raise red flags(for me anyway):
Integrated graphics(often a show stopper with Pro Tools)
Your recording drive is firewire which is not supported on Windows 7(if it has USB, try that because USB2 IS supported with Windows 7)

[The Tao Of Chris]

Thanks guys.
Actually reinstalled the drivers again and again for the mbox, repaired the pro tools install, and had to re install philharmonik.

WOW.

Yeah i know about the wifi.
The integrated video, whatcha gonna do.... dell.

When i purchased this POS, i actually spoke with someone from avid who remote logged into my computer, they told me everything actually should "should" be fine, he was surprised that it should work because it was a dell, and also not shocked because it was a dell.

During the conversation, he also told me that using the firewire is perfectly fine now. I questioned him and he said that its good to go with Win7. I even followed up with another tech guy and he said the same.

Thanks again for looking out for the guy who has to deal with his dell....

[wyldie36]

Can I ask how you got onto a tech guy from Avid?
I am having PT problems and cannot find any contact numbers for help?

Sorry to go off topic...

Cheers