Error when launching Pro Tools 11 after fresh install

[Syrcular]

Installed a fresh copy of Pro Tools 11 on a Macbook Pro Retina with 10.8.4 on it. Here's the error:

Could not create a new document because Assertion in "/Volumes/Development/105109/AlturaPorts/DFW/MacBuild/../Views/UMenu.MacOS.mm", line 1357.

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Tried cleaning and reinstalling and no luck. I cannot open Pro Tools at all.

This is the second machine I've installed Pro Tools 11 on and had two completely separate issues.

Avid...can you help?

[Park Seward]

And everything is OK with iLok? V2 USB and all the right licenses?

Can you list your system specs?

[Syrcular]

Correct. I have a MacBook Pro Retina 2.3GHz i7 with 8GB RAM. Running OS X 10.8.4

ilok is working with my Pro TOols 10 license.

[Park Seward]

What about your PT11 license ???

[JFreak]

PT11 specifically requires iLok2 key, the new black one. PT10 works with the old blue key as well. Be sure you have the correct key!

[Syrcular]

Not sure why my license is in question but just to clarify...yes I have an iLok 2 (black) connected to my machine, but get this weird error. Has anyone at Avid seen this?

I cannot launch Pro Tools at all, but can verify my license is good and shows up in my ilok account and key, because I am able to launch Pro Tools 11 on another machine with my iLok key.

Anyone else run into this?

[Salsabandit]

upgraded from 10 and had the same issue (just bought 10 1.5 yrs ago). 1st found out 1st gen iLok wouldn't work, so bought iLok2 then PT11 won't open. Running 10.7.5 so I bought 10.8 now waiting for delivery of that. Now waiting to hear back from support. Soooo tired of getting F'd in the wallet by avid. IF there was another option I'd jump ship in a heartbeat. Keep you posted on how it gets resolved. I'm guessing more money.

[JFreak]

Once you have that 10.8.4 installed, license on a 2nd generation iLok, and latest PT installed, you should be fine.