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  #1  
Old 01-20-2014, 09:29 AM
kingtutski kingtutski is offline
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Join Date: Aug 2010
Location: Hopkins USA
Posts: 2
Default PTEX new install not seeing Mbox 3 Driver

I recently installed PTEX and iLok. Then I bought an Mbox 3G which had a driver disc included, ver. 1.0.19.
I get the “unable to locate hardware” message- PTEX won’t launch because it can’t find the Mbox 3.
The iLok is working fine, and the driver works because Mbox plays back web audio directly from Windows.
I deleted the older Mbox driver and installed the newer version 1.0.22 and it’s the same exact problem.
From Windows/All Programs / Avid/ Mbox I can see Mbox Control Panel, Readme, and Uninstaller but there is no driver icon. But from Windows/Control Panel/Programs/Uninstall Programs/ I can see the Avid Mbox Driver 1.1.8 (x64) icon.
How do I get PTEX to see the Mbox 3 driver?
HP ProBook 4540s
Intel Core i7 2.20Ghz
8 GB RAM

SiSoftware Sandra:

ID
Host Name : Brad-HP
Workgroup : WORKGROUP

Computer
Model : HP ProBook 4540s 103C_5336AN G=N L=BUS B=HP S=PRO
Serial Number : 2CE33*****
Chassis : HP Notebook
Mainboard : HP 17F6
Serial Number : PCWAR1B*******
BIOS : HP 68IRR Ver. F.41 05/20/2013
Intel vPro : 8.01.30.1350
Total Memory : 7.88GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz (4C 8T 2.89GHz/3.2GHz, 2.9GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : HP ProBook 4540s 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT351S6CFR8C-PB 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Hynix (Hyundai) HMT351S6CFR8C-PB 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : LGD Generic PnP Monitor (1600x1200, 15.3")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.15GHz, 1GB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7650M (480SP 6C 500MHz, 1GB)
Compute Shader Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.15GHz, 1GB DDR3 1.6GHz/1.8GHz 128-bit, Integrated Graphics)

Storage Devices
Hitachi HTS727575A9E364 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 699GB (C:) (E:) (G:)
JMCR SD (16GB) : 15GB (D:)
hp CDDVDW SN-208DB (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (F:)

Logical Storage Devices
SYSTEM : 300MB (NTFS)
Removable Drive (D:) : 15GB (FAT32) @ JMCR SD (16GB)
Hard Disk (C:) : 677GB (NTFS) @ Hitachi HTS727575A9E364 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_RECOVERY (G:) : 19GB (NTFS) @ Hitachi HTS727575A9E364 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_TOOLS (E:) : 2GB (FAT32) @ Hitachi HTS727575A9E364 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (F:) : N/A @ hp CDDVDW SN-208DB (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : HP Panther Point LPC Controller
LPC Legacy Controller 1 : T1 07-01
Audio Device : HP Panther Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 76D9
Disk Controller : HP Panther Point Mobile 6 port SATA AHCI Controller
Disk Controller : HP Standard SD Host Controller
USB Controller 1 : HP Panther Point USB xHCI Host Controller
USB Controller 2 : HP Panther Point USB Enhanced Host Controller #2
USB Controller 3 : HP Panther Point USB Enhanced Host Controller #1
Windows 7 Professional 64-bit SP1

ProTools Express 10.3.3
Avid Mbox 3G 1.0.22 driver
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  #2  
Old 01-20-2014, 05:09 PM
kingtutski kingtutski is offline
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Join Date: Aug 2010
Location: Hopkins USA
Posts: 2
Default Re: PTEX new install not seeing Mbox 3 Driver

Problem solved. M-Audio PTEX will not communicate with Avid/Mbox driver.
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