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#1
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Sonic Drops tab Disappears 10 seconds after opening Link
So, I have an active support plan + Perpetual Licence for PT Studio. That should entitle me to the sonic drops content.
When I initially load Avid Link, I can see the sonic drops tab, but after about 10 seconds, it disappears. Anybody else having this problem or have a fix? Avid Link 2023.3. Everything else up do date. |
#2
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Re: Sonic Drops tab Disappears 10 seconds after opening Link
Avid Link is not the most bug free software.
It mostly works for me. I don't notice any CPU issues. Sometimes, a section won't work. It's like the content is unavailable until a later time. It does seem to be getting better with time, but still not the best software portal. I think it tries to be a bit too fancy, and it's totally unclear why performance is intermittent.
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___ >> me: nednednerB // ||main gig: editing audio voiceovers & testing software | 2nd gig: music software tutoring | hobby: electronic music // ||software: Sonoma 14.2 | PT Studio 2023.12 | Ableton Live 11 | iZotope RX, Ozone, Neutron | Arturia Pigments | Auto-Tune | Dubler2 // ||system: iMac (Retina 5K, 27", 2020) 10-Core-i9 | 128GB-DDR4 | 5700-XT-16GB | OWC Thunderbolt Hub and Thunderbolt 3 Dock // ||devices: RME Babyface Pro FS | Focusrite Clarett 2Pre | some AT mics | SM58 | Ableton Push 2 | Sennheiser HD 600 HP // Onkyo TX-8220 SR ||automation: SoundFlow | Stream Deck+ | Keyboard Maestro | SteerMouse | MacOS Shortcuts // |
#3
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Re: Sonic Drops tab Disappears 10 seconds after opening Link
Welcome to the community.
In Avid Link, click Preferences in the ••• menu, then click Clear Cache Files. Sign In again and click Sync Account in the ••• menu. Let us know the results, thanks!
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#4
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Re: Sonic Drops tab Disappears 10 seconds after opening Link
Quote:
MacOS Monterey, Intel i7 if that makes any difference. Pro Tools Studio Perpetual with support plan expiring at the start of December 2023. Interesting that Sonic Drops tab is visible when I first load but then sort of gets snatched away. |
#5
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Re: Sonic Drops tab Disappears 10 seconds after opening Link
Thanks for reply, and for starting a support case. It is based on your product status so should be there for you. I'll check in the CS to see what's going on with your case - please watch for a case update email.
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#6
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Re: Sonic Drops tab Disappears 10 seconds after opening Link
Ok, thanks jeffro
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