Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  ē  Community Terms of Use  ē  Help Us Help You

Knowledge Base Search  ē  Community Search  ē  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools | First Discussion

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-23-2021, 01:31 AM
akumraza akumraza is offline
Member
 
Join Date: Sep 2008
Posts: 11
Default First crashes just before launching on Windows 10

Having a nightmare and hoping someone can help me out here! Any help appreciated.

Iím using ASIO4ALL and propellerhead balance interface as soundcard on a Dell windows 10 machine with 16g ram, intel 7th gen and plenty of HD space.

When launching I can see ASIO driver open in right lower corner of screen so I know thatís working, but after that once session is selected to open it never manages to launch and crashes. It crashed shortly after Iíve received a notification to show audio device has changed and thereís no inputs. Iíve attached a screenshot. The last thing I see before crashing is an opening overview status box.

Iíve pushed N while launching and it allows me to select asio4all as driver but inputs are greyed out and a default setting is selected.

Not quite sure what to troubleshoot next hence this post!

Anyone got any ideas?



Sent from my iPhone using Tapatalk
Reply With Quote
  #2  
Old 03-23-2021, 04:28 AM
JFreak's Avatar
JFreak JFreak is online now
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 21,305
Default Re: First crashes just before launching on Windows 10

First is only supported on W10 build 1909 and it would be helpful if you gave more relevant info of your system.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #3  
Old 03-23-2021, 05:38 AM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 3,694
Default Re: First crashes just before launching on Windows 10

The message about ins and outs is only about the session you're opening. It was created with some different names in I/O setup. Just go there and default everything once the session is open. You should perhaps use the PH Balance own driver and drop ASIOforAll?
__________________
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini 2018, six-core 3.2gHz i7, 32 gb RAM.
Focusrite Scarlett 6i6 2nd gen, Dynaudio BM6's, Command 8 and iPad w/Avid Control.
Pro Tools 2020.12.1, Mac OS 10.15.7.
Reply With Quote
  #4  
Old 03-23-2021, 11:09 AM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 14,931
Default Re: First crashes just before launching on Windows 10

Yes stop using ASIO4ALL if you can use a native ASIO driver. Ideally uninstall ASIO4ALL off the system.

If it still crashes...

Do you see any other errors on the screen?

Look in the Pro Tools log and see what is happening near the end of the Pro Tools log (for a run that crashes). Post that text here, especially if it looks interesting. https://avid.secure.force.com/pkb/ar...o-Tools-System (I hope Pro Tools First logs are similar to Pro Tools).
Reply With Quote
  #5  
Old 03-23-2021, 03:50 PM
akumraza akumraza is offline
Member
 
Join Date: Sep 2008
Posts: 11
Default Re: First crashes just before launching on Windows 10

Quote:
Originally Posted by JFreak View Post
First is only supported on W10 build 1909 and it would be helpful if you gave more relevant info of your system.

Righto! Yeah just checked and Iím not running 1909- itís a much earlier version. Will need to and update. Microsoft is only allowing you to upgrade to latest 20h2 on their site. Know if 20h2 is compatible? Thanks for your help.


Sent from my iPhone using Tapatalk
Reply With Quote
  #6  
Old 03-23-2021, 04:07 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 14,931
Default Re: First crashes just before launching on Windows 10

Well you don't have a lot of choices.... so I'd just upgrade.

While one or two folks reported problems with Pro Tools (not First IIRC) on 20h2, many more users reported it running OK. (and there are always some upgrade issues for some users, the software is just so fussy).

Don't forget the ASIO driver.
Reply With Quote
  #7  
Old 03-23-2021, 04:08 PM
akumraza akumraza is offline
Member
 
Join Date: Sep 2008
Posts: 11
Default Re: First crashes just before launching on Windows 10

Thanks mate :)


Sent from my iPhone using Tapatalk
Reply With Quote
  #8  
Old 04-20-2021, 01:35 PM
Mahieu Mahieu is offline
Member
 
Join Date: Jun 2020
Location: France
Posts: 23
Default Re: First crashes just before launching on Windows 10

Quote:
Originally Posted by Darryl Ramm View Post
Yes stop using ASIO4ALL if you can use a native ASIO driver. Ideally uninstall ASIO4ALL off the system.
If it still crashes...
(...).
Each time I heard something about this crash, the hardware is a Dell.
I have the same problem with my Dell / Realtek.
I have switched to another DAW as there is absolutely no solution.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Crashes while launching the last plug-in tobbenos 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 06-01-2010 01:20 AM
6.4 crashes when launching on new pc Minimalism 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 8 08-13-2009 02:51 PM
Argh Help! PT 8.03c not launching, crashes every time Worship Factory 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 06-15-2009 03:29 PM
7.4.2 crashes when launching whylago 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 07-28-2008 04:00 PM
pro tools crashes when launching 'digirewire' stefunktrumpet 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 7 05-03-2008 01:41 PM


All times are GMT -7. The time now is 10:36 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com