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Showing results 1 to 25 of 396
Search took 0.03 seconds. Search: Posts Made By: cvicente22
Forum: Pro Tools Today, 09:37 AM
Replies: 10
Views: 439
Posted By cvicente22
Re: Force Quit Just Began

Thanks basslik!

Hi frankb3 - Can you let me know if basslik's suggestion will work?
Forum: Licensing & Accounts Today, 08:33 AM
Replies: 19
Views: 3,183
Posted By cvicente22
Re: Pro Tools Studio: Current "Perpetual" policy... Penalty or not?

Hi Gandlz,

Redemption codes don't expire unless the product has been discontinue. 5 years is quite a long time, but we (Marianna and Tope) will surely help in case you encounter any issue.
Forum: Pro Tools Today, 06:17 AM
Replies: 5
Views: 278
Posted By cvicente22
Re: Save Session Copy crash - files with no Unique ID

You're welcome Will! Just let me know if there's anything else I can help.
Forum: Pro Tools Yesterday, 09:27 AM
Replies: 5
Views: 278
Posted By cvicente22
Re: Save Session Copy crash - files with no Unique ID

Hi Will,

I will make a follow up on your case 04789463.
Forum: Technical Alerts Yesterday, 07:32 AM
Replies: 0
Views: 272
Posted By cvicente22
New Sonic Drop - Yesterday's Relic

Hi Folks,

We just released a new Sonic Drop called Yesterday's Relic which is now available in Avid Link for download.

This should be available to customers who got an active subscription...
Forum: Pro Tools Yesterday, 06:59 AM
Replies: 8
Views: 929
Posted By cvicente22
Re: 2024.3 Crashing

Pro Tools 2024.3 is not compatible with Big Sur, actually even 2023.12.1.

https://avidtech.my.salesforce-sites.com/pkb/articles/en_US/compatibility/Pro-Tools-Operating-System-Compatibility-Chart
...
Forum: Licensing & Accounts 04-24-2024, 09:09 AM
Replies: 5
Views: 374
Posted By cvicente22
Re: Subscription Renewal Issue

Hi Paul - I happen checked your account and your license is already updated. Can you try and launch Pro Tools using your paid license?
Forum: Pro Tools 04-24-2024, 09:02 AM
Replies: 8
Views: 929
Posted By cvicente22
Re: 2024.3 Crashing

Hi GT Werner - Can you share what operating system are you using and if you somehow installed the latest 2024.3.1?
Forum: Pro Tools 04-24-2024, 07:51 AM
Replies: 10
Views: 439
Posted By cvicente22
Re: Force Quit Just Began

Hi frankb3,

Feel free to let me know if you encounter the same issue and we'll have our tech support check on this as well.
Forum: Pro Tools 04-24-2024, 07:38 AM
Replies: 7
Views: 514
Posted By cvicente22
Re: PT Ultimate 2024.3.1

Hi Mark - I made a follow up on your case. We apologize about the delay.
Forum: Pro Tools 04-23-2024, 01:18 PM
Replies: 28
Views: 1,445
Posted By cvicente22
Re: Pro tools studio I/O limits

You're welcome Axeman_uk!
Forum: Pro Tools 04-23-2024, 09:25 AM
Replies: 6
Views: 456
Posted By cvicente22
Re: Plugins don't work in Pro Tools 2024.3.1 (Mac, Sonoma 14.3.1)

Hi Pangolino,

The plugins that you're referring to were supposed to work based on the article that we have as well. For this issue I created case 04792587. Our tech support team will reach out to...
Forum: Pro Tools 04-23-2024, 07:53 AM
Replies: 28
Views: 1,445
Posted By cvicente22
Re: Pro tools studio I/O limits

Hi Axeman_uk,

Your system id has been updated. We apologize about the inconvenience on this.
Forum: Pro Tools 04-23-2024, 07:39 AM
Replies: 9
Views: 227
Posted By cvicente22
Re: iLok Activation, Red-Tape, Nuisance-Madness Continues...

Hi Lee,

I created case 04792495 for this issue. I'll connect with you via case.

We really apologize about the inconvenience.
Forum: Pro Tools 04-23-2024, 07:26 AM
Replies: 10
Views: 1,293
Posted By cvicente22
Re: Could not complete your request because magic ID does not match.

Hi Tobi,

Before I can submit a case, May I ask what version of Pro Tools are you using as well as your operating system?
Forum: Pro Tools 04-23-2024, 07:05 AM
Replies: 9
Views: 227
Posted By cvicente22
Re: iLok Activation, Red-Tape, Nuisance-Madness Continues...

Hi musiclee - Can you DM me your iLok user id that your having issue with together with the version of Pro Tools that you're using?
Forum: Pro Tools 04-23-2024, 06:39 AM
Replies: 28
Views: 1,445
Posted By cvicente22
Re: Pro tools studio I/O limits

Hi Axeman_uk,

We apologize about the inconvenience. I checked your case and it was affected by an existing bug (DTIQA-2423). I will make a follow up on this as well.
Forum: Pro Tools 04-23-2024, 06:15 AM
Replies: 7
Views: 514
Posted By cvicente22
Re: PT Ultimate 2024.3.1

Hi Mark - I created case 04792433 and forwarded it to our tech support team.
Forum: Pro Tools 04-22-2024, 02:06 PM
Replies: 7
Views: 514
Posted By cvicente22
Re: PT Ultimate 2024.3.1

Hi mhender,

May I ask what operating system are you using and if you have any audio interface with it?
Forum: Windows 04-19-2024, 09:15 AM
Replies: 14
Views: 685
Posted By cvicente22
Re: Pro Tools Studio suddenly won't start up

Hi gcaspe,

Can you try to deleting prefs?
Forum: Licensing & Accounts 04-19-2024, 06:47 AM
Replies: 3
Views: 457
Posted By cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan

Hi Michael,

That's a relief. You EDU verification should be good for the next 9 months. After that you will need to re-verify if you wish to avail an EDU discount.
Forum: Pro Tools 04-19-2024, 06:40 AM
Replies: 191
Views: 16,686
Posted By cvicente22
Re: Upcoming Price Adjustments

Hi mrscratchhook,

If in case you need more info with regards to the upcoming price adjustment, you may check this article:
...
Forum: Licensing & Accounts 04-18-2024, 12:25 PM
Replies: 3
Views: 457
Posted By cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan

Hi Netmania,

Right now, we have a manual way to convert Pro Tools EDU to a non-EDU. You may purchase a Pro Tools Perpetual upgrade from an Avid authorized dealer. That would be around $199, and...
Forum: Licensing & Accounts 04-18-2024, 12:22 PM
Replies: 2
Views: 263
Posted By cvicente22
Re: My unactivated 2nd PT Ultimate license has disappeared

Hi K Roche,

If in case you need further assistance, please feel free to reach out or DM me.
Forum: Licensing & Accounts 04-18-2024, 12:21 PM
Replies: 1
Views: 227
Posted By cvicente22
Re: Reset Password - Avid Account

Hi papac,

Can you DM me your MyAvid account together with the address registered in your account for verification purposes?
Showing results 1 to 25 of 396
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