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Search: Posts Made By: leemorgan
Forum: Licensing & Accounts 07-12-2020, 11:02 PM
Replies: 7
Views: 1,648
Posted By leemorgan
Re: Waiting for response to support question - can anyone help? Ilok licence issue...

'Subscription installer' - I read that, and thought, is there a separate piece of software I missed? Great.

But I can't see anything mentioning 'subscription' in the available list. I enclose...
Forum: Licensing & Accounts 07-10-2020, 09:18 AM
Replies: 7
Views: 1,648
Posted By leemorgan
Re: Waiting for response to support question - can anyone help? Ilok licence issue...

Hi Christopher - thanks.

It's not showing up in the 'available' tab at all. It shows pro tools 7 thru 10, but nothing else.

Syching/repairing the ilok didn't help, nor did the subscription...
Forum: Licensing & Accounts 07-10-2020, 07:21 AM
Replies: 7
Views: 1,648
Posted By leemorgan
Re: Waiting for response to support question - can anyone help? Ilok licence issue...

I've got the 2nd gen ilok - the black one - so that should be ok?

Thanks for replying though. Happy to try anything at this point....short of learning Logic.
Forum: Licensing & Accounts 07-10-2020, 12:36 AM
Replies: 7
Views: 1,648
Posted By leemorgan
Waiting for response to support question - can anyone help? Ilok licence issue....

Hi - I did the cross-grade a few days ago from PT10 to the subscription. I know, finally.

However, the licence isn't showing on my Ilok. According to my Avid account page, the Ilok account is...
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