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Showing results 1 to 25 of 394
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Posts Made By:
cvicente22
Forum:
Pro Tools
Today, 06:17 AM
Replies:
5
Save Session Copy crash - files with no Unique ID
Views:
275
Posted By
cvicente22
Re: Save Session Copy crash - files with no Unique ID
You're welcome Will! Just let me know if there's anything else I can help.
Forum:
Pro Tools
Yesterday, 09:27 AM
Replies:
5
Save Session Copy crash - files with no Unique ID
Views:
275
Posted By
cvicente22
Re: Save Session Copy crash - files with no Unique ID
Hi Will,
I will make a follow up on your case 04789463.
Forum:
Technical Alerts
Yesterday, 07:32 AM
Replies:
0
New Sonic Drop - Yesterday's Relic
Views:
264
Posted By
cvicente22
New Sonic Drop - Yesterday's Relic
Hi Folks,
We just released a new Sonic Drop called Yesterday's Relic which is now available in Avid Link for download.
This should be available to customers who got an active subscription...
Forum:
Pro Tools
Yesterday, 06:59 AM
Replies:
8
2024.3 Crashing
Views:
925
Posted By
cvicente22
Re: 2024.3 Crashing
Pro Tools 2024.3 is not compatible with Big Sur, actually even 2023.12.1.
https://avidtech.my.salesforce-sites.com/pkb/articles/en_US/compatibility/Pro-Tools-Operating-System-Compatibility-Chart
...
Forum:
Licensing & Accounts
04-24-2024, 09:09 AM
Replies:
5
Subscription Renewal Issue
Views:
372
Posted By
cvicente22
Re: Subscription Renewal Issue
Hi Paul - I happen checked your account and your license is already updated. Can you try and launch Pro Tools using your paid license?
Forum:
Pro Tools
04-24-2024, 09:02 AM
Replies:
8
2024.3 Crashing
Views:
925
Posted By
cvicente22
Re: 2024.3 Crashing
Hi GT Werner - Can you share what operating system are you using and if you somehow installed the latest 2024.3.1?
Forum:
Pro Tools
04-24-2024, 07:51 AM
Replies:
9
Force Quit Just Began
Views:
434
Posted By
cvicente22
Re: Force Quit Just Began
Hi frankb3,
Feel free to let me know if you encounter the same issue and we'll have our tech support check on this as well.
Forum:
Pro Tools
04-24-2024, 07:38 AM
Replies:
7
PT Ultimate 2024.3.1
Views:
512
Posted By
cvicente22
Re: PT Ultimate 2024.3.1
Hi Mark - I made a follow up on your case. We apologize about the delay.
Forum:
Pro Tools
04-23-2024, 01:18 PM
Replies:
28
Pro tools studio I/O limits
Views:
1,444
Posted By
cvicente22
Re: Pro tools studio I/O limits
You're welcome Axeman_uk!
Forum:
Pro Tools
04-23-2024, 09:25 AM
Replies:
6
Plugins don't work in Pro Tools 2024.3.1 (Mac, Sonoma 14.3.1)
Views:
453
Posted By
cvicente22
Re: Plugins don't work in Pro Tools 2024.3.1 (Mac, Sonoma 14.3.1)
Hi Pangolino,
The plugins that you're referring to were supposed to work based on the article that we have as well. For this issue I created case 04792587. Our tech support team will reach out to...
Forum:
Pro Tools
04-23-2024, 07:53 AM
Replies:
28
Pro tools studio I/O limits
Views:
1,444
Posted By
cvicente22
Re: Pro tools studio I/O limits
Hi Axeman_uk,
Your system id has been updated. We apologize about the inconvenience on this.
Forum:
Pro Tools
04-23-2024, 07:39 AM
Replies:
9
iLok Activation, Red-Tape, Nuisance-Madness Continues...
Views:
225
Posted By
cvicente22
Re: iLok Activation, Red-Tape, Nuisance-Madness Continues...
Hi Lee,
I created case 04792495 for this issue. I'll connect with you via case.
We really apologize about the inconvenience.
Forum:
Pro Tools
04-23-2024, 07:26 AM
Replies:
10
Could not complete your request because magic ID does not match.
Views:
1,291
Posted By
cvicente22
Re: Could not complete your request because magic ID does not match.
Hi Tobi,
Before I can submit a case, May I ask what version of Pro Tools are you using as well as your operating system?
Forum:
Pro Tools
04-23-2024, 07:05 AM
Replies:
9
iLok Activation, Red-Tape, Nuisance-Madness Continues...
Views:
225
Posted By
cvicente22
Re: iLok Activation, Red-Tape, Nuisance-Madness Continues...
Hi musiclee - Can you DM me your iLok user id that your having issue with together with the version of Pro Tools that you're using?
Forum:
Pro Tools
04-23-2024, 06:39 AM
Replies:
28
Pro tools studio I/O limits
Views:
1,444
Posted By
cvicente22
Re: Pro tools studio I/O limits
Hi Axeman_uk,
We apologize about the inconvenience. I checked your case and it was affected by an existing bug (DTIQA-2423). I will make a follow up on this as well.
Forum:
Pro Tools
04-23-2024, 06:15 AM
Replies:
7
PT Ultimate 2024.3.1
Views:
512
Posted By
cvicente22
Re: PT Ultimate 2024.3.1
Hi Mark - I created case 04792433 and forwarded it to our tech support team.
Forum:
Pro Tools
04-22-2024, 02:06 PM
Replies:
7
PT Ultimate 2024.3.1
Views:
512
Posted By
cvicente22
Re: PT Ultimate 2024.3.1
Hi mhender,
May I ask what operating system are you using and if you have any audio interface with it?
Forum:
Windows
04-19-2024, 09:15 AM
Replies:
14
Pro Tools Studio suddenly won't start up
Views:
683
Posted By
cvicente22
Re: Pro Tools Studio suddenly won't start up
Hi gcaspe,
Can you try to deleting prefs?
Forum:
Licensing & Accounts
04-19-2024, 06:47 AM
Replies:
3
Pro Tools Studio Perpetual EDU Update Plan
Views:
457
Posted By
cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan
Hi Michael,
That's a relief. You EDU verification should be good for the next 9 months. After that you will need to re-verify if you wish to avail an EDU discount.
Forum:
Pro Tools
04-19-2024, 06:40 AM
Replies:
191
Upcoming Price Adjustments
Views:
16,682
Posted By
cvicente22
Re: Upcoming Price Adjustments
Hi mrscratchhook,
If in case you need more info with regards to the upcoming price adjustment, you may check this article:
...
Forum:
Licensing & Accounts
04-18-2024, 12:25 PM
Replies:
3
Pro Tools Studio Perpetual EDU Update Plan
Views:
457
Posted By
cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan
Hi Netmania,
Right now, we have a manual way to convert Pro Tools EDU to a non-EDU. You may purchase a Pro Tools Perpetual upgrade from an Avid authorized dealer. That would be around $199, and...
Forum:
Licensing & Accounts
04-18-2024, 12:22 PM
Replies:
2
My unactivated 2nd PT Ultimate license has disappeared
Views:
263
Posted By
cvicente22
Re: My unactivated 2nd PT Ultimate license has disappeared
Hi K Roche,
If in case you need further assistance, please feel free to reach out or DM me.
Forum:
Licensing & Accounts
04-18-2024, 12:21 PM
Replies:
1
Reset Password - Avid Account
Views:
227
Posted By
cvicente22
Re: Reset Password - Avid Account
Hi papac,
Can you DM me your MyAvid account together with the address registered in your account for verification purposes?
Forum:
Pro Tools
04-18-2024, 08:44 AM
Replies:
3
Could not complete the Commit command because AAE error -9095 was encountered.
Views:
322
Posted By
cvicente22
Re: Could not complete the Commit command because AAE error -9095 was encountered.
Hi basharar1,
As what Darryl suggest, please share us what troubleshooting steps you already did as well as info about your setup (Pro Tools version, Operating system, Audio Interface, etc). If...
Forum:
Pro Tools
04-18-2024, 06:27 AM
Replies:
5
Can't drag multiple tracks from clip bin
Views:
381
Posted By
cvicente22
Re: Can't drag multiple tracks from clip bin
Hi RedMagpie,
May I ask what version of Pro Tools are you using? I checked the bug created for this, it has been resolved since 2024.3.
Showing results 1 to 25 of 394
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