Pro Tools 8.0.3 won't load after initial install

[The.Musical.Director]

Hi everyone,

Have recently received a new work laptop with Windows 7 Enterprise (Sandra report is below) and have been tearing my hair since attempting to install ProTools LE 8.0.3 on my system as per the instructions on the digi website.

Sandra Report:

SiSoftware Sandra

Computer
Model : Dell Latitude E5400

Processor
Model : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz
Speed : 2.66GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, 64 byte line size, 2 threads sharing

Computer
Platform Compliance : Intel Centrino Duo 2 Mobile Technology
Mainboard : Dell 0D695C
BIOS : Dell A15 11/05/2009
Bus(es) : ISA X-Bus PCI PCIe IMB PCMCIA CardBus USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.46GB DDR3 SO-DIMM

Chipset
Model : Dell GM45/PM45 Mobile Controller Hub
Front Side Bus Speed : 4x 266MHz (1GHz)
Total Memory : 4GB DDR3 SO-DIMM
Shared Memory : 32MB
Memory Bus Speed : 2x 399MHz (798MHz)

Memory Module(s)
Memory Module : Hynix (Hyundai) HMP125S6EFR8C-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Hynix (Hyundai) HMP125S6EFR8C-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : Mobile Intel(R) 4 Series Express Chipset Family (10 SM4.0 533MHz, 32MB DDR3, Integrated Graphics)

Graphics Processor

Storage Devices
Seagate ST9160412ASG (160GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache) : 149GB (C:) (D:)
TSSTcorp DVD+/-RW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
Reserved : 200MB (NTFS)
Win7 System (C:) : 70GB (NTFS) @ Seagate ST9160412ASG (160GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Data (D:) : 79GB (NTFS) @ Seagate ST9160412ASG (160GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Optical Drive (E:) : N/A @ TSSTcorp DVD+/-RW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell (ICH9M) LPC Interface Controller
LPC Legacy Controller 1 : T0 00-00
Audio Device : Dell (ICH9) HD Audio Controller
Audio Codec : Integrated Device Tech 76B2h
Audio Codec : Conexant 2C06h
Audio Codec : Intel 82GL40 [Cantiga] High Definition Audio HDMI Service
Serial Port(s) : 1
Disk Controller : Dell (ICH9) Mobile SATA AHCI Controller
Disk Controller : Dell SD Bus Host Adapter
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell R5C832 IEEE-1394 Controller
CardBus/PCMCIA Controller 1 : 65532 RL5c476 CardBus Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : HP Universal Printing PCL 5 (600x600, Colour)
Printer : HP LaserJet 4200 PCL 6 (600x600, Parallel, Colour)
Printer : RICOH Aficio MP 3351 PCL 5e (600x600)

Network Services
Network Adapter : Broadcom NetXtreme 57xx Gigabit Controller
Network Adapter : Bluetooth Device (Personal Area Network) #2
Wireless Adapter 1 : Intel(R) WiFi Link 5100 AGN (802.11g (ERP), TKIP, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x86

Windows Experience Index
Current System : 3.4

Install happens without any issue then when I double click to load ProTools I get the following error:

Problem signature:
Problem Event Name: BEX
Application Name: ProToolsLE.exe
Application Version: 8.0.3.251
Application Timestamp: 4b2c7fc4
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4927
Fault Module Timestamp: 4a2752ff
Exception Offset: 00024ac6
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 3081
Additional Information 1: c534
Additional Information 2: c53481d035cf5dd40f4b83083e80c30e
Additional Information 3: 5dc2
Additional Information 4: 5dc2a10083db2537c2feb074a696a547
My system is hooked up to my MBox 2 with the Windows 7 drivers.

Does anyone have any ideas on how to fix this problem?

[sw rec]

1. BETA. All too common.
2. DELL laptop. NOT a good PT host.
3. Disable wireless.
4. If you ever DO get it to load, it isn't going to work recording to a partition on your system drive. You need a separate dedicated drive for audio.

[napsternova]

I have the same problem with my desktop PC, Windows 7, dedicated audio drive, 8 gig RAM. Does Pro Tools even work with Windows 7? I try to open the program and nothing happens, it isn't even in the task manager. WTF?

[The.Musical.Director]

Thank you for your reply.

While I know this is a BETA release, I have a Toshiba M750 and a Dell Latitude 6400 both running Windows 7 with a single hard drive and they both have no issues with 8.0.3 and recording using our 003, MBox 2, MBox Mini or Micros.

The only real difference between my other laptops and this new work laptop, is that it is a fresh install of Windows 7 and Pro Tools 8.0.3.

Considering that PT is not even loading after the initial install, this points to a software issue and nothing to do with the hardware configuration.

[Shan]

Originally Posted by The.Musical.Director

Considering that PT is not even loading after the initial install, this points to a software issue and nothing to do with the hardware configuration.

Unfortunately, there are many hardware configurations that will make this software not boot up...or even install for that matter.

Shane

[sw rec]

"Does Pro Tools even work with Windows 7?"

FIGHTS have been started over that topic......
BTW, napsternova, you really should start your own thread.

[Benoni]

Originally Posted by The.Musical.Director

Thank you for your reply.

While I know this is a BETA release, I have a Toshiba M750 and a Dell Latitude 6400 both running Windows 7 with a single hard drive and they both have no issues with 8.0.3 and recording using our 003, MBox 2, MBox Mini or Micros.

The only real difference between my other laptops and this new work laptop, is that it is a fresh install of Windows 7 and Pro Tools 8.0.3.

Considering that PT is not even loading after the initial install, this points to a software issue and nothing to do with the hardware configuration.

Mbox 2, or Mbox 2 Pro?

IMPORTANT! You MUST use a secondary hard drive (not your main OS drive) for recording and playback of audio in Pro Tools. Recording or playback from the OS drive is known to be problematic and the cause of many different error types. If you are using your system drive and encountering errors, the first thing you should do is get a compatible drive. USB drives are not supported and are known to be problematic, so please do not use them with Pro Tools. If you're recording or playing back from a USB drive and are getting errors in Pro Tools, please switch to using a compatible external firewire drive or internal SATA/ATA/IDE drive and disconnect the USB drive.

Pro Tools supports recording and playback to a secondary drive that meets the following requirements:

7200 rpm or faster
9ms seek time or faster

http://duc.digidesign.com/showthread.php?t=193637


And Yes, PT works great with Windows 7. Been using Win 7 since the day it was released. Both 32 and 64 bit.

[TOM@METRO]

Originally Posted by Shan

Unfortunately, there are many hardware configurations that will make this software not boot up...or even install for that matter.

Shane

+1

[The.Musical.Director]

Hi everyone,

Have finally discovered what this issue was. As our work machines use roaming profiles by default, ProTools wouldn't start due to this server confirguration. As soon as we started using a local profile it worked fine.