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Old 11-29-2021, 01:49 AM
JRembrandt JRembrandt is offline
Join Date: Nov 2021
Location: Germany
Posts: 1
Default License gone after update

I bought an upgrade plan for my perpetual EDU license and cannot find it neither in my iLok nor in my Avid account (only in Avid Link, but there I cannot activate it). And even worse my old license stopped working, so I am not able to get projects done. It's really urgent and to be honest I'm really frustrated with how Avid is handling customer support.
Hopefully someone is able to help me here?
Thank you!
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Old 12-01-2021, 10:24 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Dec 1969
Location: Earth
Posts: 9,881
Default Re: License gone after update

Originally Posted by JRembrandt View Post
I bought an upgrade plan for my perpetual EDU license and cannot find it neither in my iLok nor in my Avid account...
Welcome to the community.

Your account shows an active Software Updates + Support Plan and licenses deposited. If this is still unresolved please start a support case to provide your System ID and Order #. Thanks!
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