Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 10-14-2019, 04:56 AM
Enda_Gallen Enda_Gallen is offline
Join Date: Apr 2014
Location: London, UK
Posts: 3
Default Resuming upgrades with perpetual licence

Hi all,

I'm trying to determine what product I should buy (hoping this is the correct place for that!) I've tried contacting Avid but I've heard nothing back and the live chat support never seems to be online (anyone know what the opening hours are meant to be?) I'm looking for clarification since I'm quite confused by the product/upgrade selection.

Anyway, hoping the community can help! I have a perpetual licence (I am up to Pro Tools 12.8.1) and I'm looking to resume a year of updates. I have recently started studying again and have been granted student eligability.

Is the product "Pro Tools, Education Pricing—1-Year Software Updates + Support Plan" what I am looking for to get a year of updates?

What happens after that year? Will I maintain whatever version is out by the end in perpetuity? Or will it revert to 12.8.1?

Many thanks to the Pro Tools community

Edit: my case number is 03804976 if that helps at all.

Last edited by Enda_Gallen; 10-17-2019 at 01:48 AM. Reason: Adding case number
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Bought Perpetual Licence But No Confirmation peter.qq.zhong Licensing & Accounts 2 09-26-2018 10:09 PM
11 months without Perpetual Licence and Support Upgrades [SOLVED] Digi_User. Licensing & Accounts 3 01-30-2018 02:14 PM
Perpetual Licence Renewal Sparky1 Pro Tools 12 2 12-20-2017 06:59 PM
perpetual licence s jaykumar Pro Tools 12 2 09-15-2016 03:53 AM

All times are GMT -7. The time now is 09:26 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com