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Old 06-08-2021, 08:53 AM
chetland chetland is offline
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Join Date: Apr 2011
Location: Portland, OR, USA
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Default Annual Subscription: Standard to Ultimate?

Does anyone know:

I am about six months into my current annual subscription, paid monthly, for PT Standard. I just upgraded to PT Ultimate, annual subscription, paid in advance.

How can I cancel my subscription to PT Standard? Or am I stuck paying for it? I assumed I would be able to sort it out in my Avid account portal but see now that was a bad assumption.

Thanks for any knowledge.
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Old 06-10-2021, 10:32 PM
chetland chetland is offline
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Default Re: Annual Subscription: Standard to Ultimate?

Damn, was really hoping some Avid rep would pop in here & be like “let me help you out”. Ha ha
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Old 06-10-2021, 11:01 PM
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jeffro jeffro is offline
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Default Re: Annual Subscription: Standard to Ultimate?

Sounds like you bought a second subscription since there isn't an upgrade path between subscriptions. Please start a support case via Access The Support Center > Equipment in my.avid.com to provide Avid CS with your account info and System IDs to see what can be done. Thanks!
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Old 06-22-2021, 09:11 AM
chetland chetland is offline
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Default Re: Annual Subscription: Standard to Ultimate?

Did that and the case is resolved. Thank you for your help.
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