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  #221  
Old 07-11-2015, 10:04 PM
CJBrain CJBrain is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Hello,

I still don't seem to have any upgrade in my avid account for PT12. I found my registration email for the PT10 Free Student Upgrade and it is dated 23rd Aug 2012.

Any help would be appreciated.

Cheers,

Colin.
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  #222  
Old 07-11-2015, 11:08 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Quote:
Originally Posted by sw rec View Post
OK, fair enough. (I bought it from SWEETWATER, not direct, and they don't get in the habit of making things up.) Clearly a misunderstanding somewhere, but I do thank you for checking further.
EDIT:
I just checked with my Sweetwater rep, and he confirms that the 4-years of upgrades was indeed part of the plan. AND my HD purchase falls within your timetable boundaries as well.
Hi sw rec,

Seems like you were misinformed again. As I mentioned on my last reply...

Quote:
Originally Posted by DigiTechSupt View Post
Avid has only provided upgrades for Pro Tools and Media Composer to Student Academic licenses. We haven't offered upgrades for free to faculty and Institution since the program began years ago. why - because Faculty and institutions make $ off teaching students therefore thy should be able to afford the $ per year for a support/upgrade plan. Avid did the right thing and provided you one year gratis but you would need to purchase the plans moving forward like every other faculty member and school does.
and about the HD upgrade.

Quote:
Originally Posted by DigiTechSupt View Post
Unfortunately, any full version purchased on or before January 22, 2015 are not eligible for a free upgrade for HD
Best Regards,

YD
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  #223  
Old 07-11-2015, 11:25 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Quote:
Originally Posted by CJBrain View Post
Hello,

I still don't seem to have any upgrade in my avid account for PT12. I found my registration email for the PT10 Free Student Upgrade and it is dated 23rd Aug 2012.

Any help would be appreciated.

Cheers,

Colin.
Hi Colin,

Your Avid account has been updated. Your Pro tools 12 available on it.

Best Regards,

YD
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  #224  
Old 07-11-2015, 11:36 PM
CJBrain CJBrain is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Brilliant! Thanks very much.
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  #225  
Old 07-12-2015, 01:24 AM
pellekuipers pellekuipers is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Hello,

I also seem to not have received the upgrade to PT 12. I registered my original Pro Tools 10 Student License on 03/06/12.

Best regards,

Pelle Kuipers
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  #226  
Old 07-13-2015, 12:52 PM
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Hi pellekuipers,

Seems like you already found your upgrade.

Best Regards,

YD
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  #227  
Old 07-15-2015, 01:27 AM
Jerry.VC Jerry.VC is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

I bought a student version of PT with 4 years of upgrades @ Sweetwater which would expire on September this year. How do I get my upgrade to PT 12?
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  #228  
Old 07-15-2015, 06:48 AM
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Hi Jerry.VC,

Seems like you already found and activated your upgrade.

Best Regards,

YD
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  #229  
Old 07-15-2015, 03:32 PM
Jerry.VC Jerry.VC is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Quote:
Originally Posted by DigiTechSupt View Post
Hi Jerry.VC,

Seems like you already found and activated your upgrade.

Best Regards,

YD


LOL Yes, thanks for responding back. Sorry for the missunderstanding. Most of the confusion came from the reseller I went through wanting to rip me a new one for $899.
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  #230  
Old 07-15-2015, 03:47 PM
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?

Hi Jerry.vc,

No Worries. Good thing that you asked us first before buying another copy.

Best Regards,

YD
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