Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-11-2014, 10:39 AM
Siegfried Meier Siegfried Meier is offline
Member
 
Join Date: Feb 2002
Location: Los Angeles
Posts: 1,576
Default PT8HD G5 iLok Extensions Missing

Hey guys,

I'm hoping someone can help me out in a pinch here. I've installed a G5 with HD8.0.3 onto a clients system running 10.5. Everything worked perfectly for the last few weeks, and this morning I can't open up Pro Tools - a message that says "Required Software Extensions Are Missing", which refers to iLok.

iLok page only offers a download for OS 10.5 (Intel Only), so what am I to do here? The only archived download they offer is for Tiger, which I've installed and doesn't seem to work...

Any advice? How did it work find for 3 weeks and now just suddenly stop the next day?

Any fast help much appreciated.
Thanks!
Sig
Reply With Quote
  #2  
Old 02-11-2014, 11:04 AM
crizdee's Avatar
crizdee crizdee is offline
Moderator
 
Join Date: Dec 2004
Location: Brighton, UK
Posts: 10,696
Default Re: PT8HD G5 iLok Extensions Missing

Quote:
Originally Posted by Siegfried Meier View Post
Hey guys,

I'm hoping someone can help me out in a pinch here. I've installed a G5 with HD8.0.3 onto a clients system running 10.5. Everything worked perfectly for the last few weeks, and this morning I can't open up Pro Tools - a message that says "Required Software Extensions Are Missing", which refers to iLok.

iLok page only offers a download for OS 10.5 (Intel Only), so what am I to do here? The only archived download they offer is for Tiger, which I've installed and doesn't seem to work...

Any advice? How did it work find for 3 weeks and now just suddenly stop the next day?

Any fast help much appreciated.
Thanks!
Sig
Ah just read you've installed this one!! it should work maybe trash prefs and install again as maybe someone accidentally installed a newer verso with a plugin install etc!

Hi,

On the pace interlock site they have Tiger or below? is this what you need...

https://www.paceap.com/support.html;...d48b8a9b22f34c



Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888

Producer, Engineer,
UKmastering Mixing & Mastering
Blinders_Columbia top 40 UK album charts
Slow Readers Club Joy Of The Return #9 UK album charts

www.ukmastering.com


PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring.
Reply With Quote
  #3  
Old 02-11-2014, 11:28 AM
Craig F Craig F is offline
Member
 
Join Date: Aug 2000
Location: Portland, OR
Posts: 12,606
Default Re: PT8HD G5 iLok Extensions Missing

Did someone run a Delta OS update on the rig?
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911


Thank you,

Craig
Reply With Quote
  #4  
Old 02-11-2014, 11:36 AM
Siegfried Meier Siegfried Meier is offline
Member
 
Join Date: Feb 2002
Location: Los Angeles
Posts: 1,576
Default Re: PT8HD G5 iLok Extensions Missing

Nah, no one else has been on this computer.

I've trashed prefs and reinstalled the Tiger version, still no go! There must have been an iLok version that was meant for a G5 10.5, no??

Nothing has been installed or updated as far as I've been concerned. We were in here tracking drums all day yesterday without a hitch, and now today nothing...the computer is on the latest install of 10.5, and everything was working fine as of yesterday - I'm the only one who has access to it, so no one else could have used it or installed anything without my knowledge.

Does anyone have any other legacy installers sitting on their computers or archives?

Thanks so much for the help!
Sig
Reply With Quote
  #5  
Old 02-11-2014, 12:33 PM
Siegfried Meier Siegfried Meier is offline
Member
 
Join Date: Feb 2002
Location: Los Angeles
Posts: 1,576
Default Re: PT8HD G5 iLok Extensions Missing

Ok, I think I kinda tricked it...I installed a V6 waves plugin (which they have the license for, Gold) and I recall they install iLok software everytime you install their plugs. It seems to have done the trick??

but...it only does it if I open up Pro Tools right away. If I restart, I get the "Missing Extensions" message again...

What on earth is this??
Reply With Quote
  #6  
Old 02-11-2014, 01:12 PM
Craig F Craig F is offline
Member
 
Join Date: Aug 2000
Location: Portland, OR
Posts: 12,606
Default Re: PT8HD G5 iLok Extensions Missing

is there an iLok driver installer in the PT installer folder?
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911


Thank you,

Craig
Reply With Quote
  #7  
Old 02-11-2014, 03:43 PM
Siegfried Meier Siegfried Meier is offline
Member
 
Join Date: Feb 2002
Location: Los Angeles
Posts: 1,576
Default Re: PT8HD G5 iLok Extensions Missing

I did not see one, but I'll take a look again.

Could this be potentially motherboard battery related? I'm getting an "update boot cache" message each time I shut down the computer - this never happened before either. I've read that the time accurately showing on the top left of the finder is not an indication of battery life on the G5.

Thanks,
Sig
Reply With Quote
  #8  
Old 02-11-2014, 08:02 PM
Craig F Craig F is offline
Member
 
Join Date: Aug 2000
Location: Portland, OR
Posts: 12,606
Default Re: PT8HD G5 iLok Extensions Missing

maybe, if it's original then do replace it
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911


Thank you,

Craig
Reply With Quote
  #9  
Old 02-20-2014, 08:23 AM
Siegfried Meier Siegfried Meier is offline
Member
 
Join Date: Feb 2002
Location: Los Angeles
Posts: 1,576
Default Re: PT8HD G5 iLok Extensions Missing

Ok, new battery. Also reset the PMU. Nothing. Still has a problem with these extensions. iLok has not returned any emails.

WTF? This is unacceptable. I don't care if it's an old computer with old HD cards in there. The software should work and this should not be happening.

Any other suggestions here?

Thanks,
Sig

Last edited by Siegfried Meier; 02-20-2014 at 10:15 AM.
Reply With Quote
  #10  
Old 02-20-2014, 10:44 AM
Craig F Craig F is offline
Member
 
Join Date: Aug 2000
Location: Portland, OR
Posts: 12,606
Default Re: PT8HD G5 iLok Extensions Missing

Open a support ticket with iLok yet?
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911


Thank you,

Craig
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT8HD / PT9HD Bundle - ilok asset for sale YYR123 Buy & Sell 17 03-04-2013 09:46 PM
Will PT10HD ilok asset authorise PT8HD? James Drake Pro Tools 10 3 10-25-2011 08:51 AM
missing extensions G59south 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 10-23-2007 12:09 PM
Missing extensions Stig Eliassen Pro Tools TDM Systems (Mac) 1 11-07-2005 06:12 PM
missing extensions sandman 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 04-11-2000 05:39 PM


All times are GMT -7. The time now is 11:02 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com