Unable to Sign In

[nathanh]

I want to purchase a score from the Scorch Store. I have registered a new account. When I try to Sign In it says

Email Address or password not recognised

I'm pretty sure I'm using the right password, but in any event there isn't a Forgot Password button.

If I try to Register again it says

Username already exists

I'm stumped. Can't login, can't re-register, can't reset password. Help!

[Joe Pearson]

Hi nathanh,

Sorry you're having problems with the App. I'll set you up a case in our support system so that we can provide you with a reminder of your password. You should hear from me shortly.

All the best,

Joe

[nathanh]

Much thanks to Joe and the team. Problem all sorted out very promptly.

[Aasterisk17]

Hi,
I purchased the Scorch iPad app several days ago and have not been able to get it to do much more than show me the initial "My Scores" that came free with the product. Whenever I try to access the Avid Store from within the app, it shows me a spinning "loading" symbol, but nothing ever loads.

I tried everything I can think of - I downloaded the latest iPad software updates and synced it to my iPad; I rebooted; I deleted and reinstalled the Scorch app from the iTunes store. I searched the forums and the Internet, but it doesn't look like anyone else is experiencing any difficulty. Any help would be appreciated!

By the way, I don't own any other composition products - I mainly bought the app to have access to the store in order to purchase tablature for my guitar habit.


Thanks,
Angie

[Joe Pearson]

Hello Aasterisk17,

I will create a case for you in our private support system, since it's not appropriate to discuss login details on a public forum. You should hear from me shortly.

Best wishes,

Joe

[Aasterisk17]

Hi Joe,

Thanks for the post. I replied to your email as well.

Appreciate the help!

[smd]

I have the same problem in trying to sign in today after buying Scorch for my ipad yesterday. It says "password or email address are wrong" and there's no forgotten password button. Perhaps someone can help from Avid. I also have Sibelius on my PC so can I share files between these two platforms?

Thanks.

[anthonyzerillocomposer]

Is this thread dead, or has anyone got the info on how to reset their password, as 1 year on, I still cannot log into Scorch on my iPad.

[Fraser.Sims]

Hi, the thread isn't dead, but as you may have noticed, this site is only monitored by Avid about once every 2 years when they post a note to say that scorch has been updated and have a look through what people have been saying.

[Fraser.Sims]

Anthony, I raised this on the Sibelius forum and Sam@sibelius replied on the 19th may that 'I've asked the support manager, Tom Betts, to pop into that forum when he has a moment.'
Doesn't look like he has had a moment.