Could not create a new document because Access violation occurred, unable to read loc

[Darryl Ramm]

Yes I'd try installing the Avid plugins you want and test occasionally as you go. Kinda hoping you find something here that breaks things so this does not stay a mystery.

BTW in any of this is there any clue in the log files? (C:\Users\<username>\AppData\Local\Avid\Logs) any errors or warnings? They are pretty cryptic but one thing to look at is the log files where Pro Tools crashed... and the ones where it now starts up OK...you may be able to infer what is the very next thing it was trying to do when it crashed before.

[tonygoodall]

some excerpts of the log:

error seems to start with Progress: Building Edit Window...


133868.249997,056e8,0f09: Progress: Loading Plugins
133868.250027,056e8,00e0: InternalProToolsProgress. Message: Loading Plugins, level: 1
133868.254754,056e8,0e24: PlugInLoaderUtils: Skipping 0 unauthorized plugins
133868.254790,056e8,00e0: TMenuManager::InvalidateMenus - force=true
133868.397485,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133868.492000,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133868.492895,056e8,0b08: Sys_Socket::Initialize
133868.499115,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\JSONSchemaValidator.dll can't be gotten
133868.499489,02cb4,007d: WASAPI IAudioCaptureClient::GetBuffer AUDCLNT_S_BUFFER_EMPTY (0x8890001)
133868.501743,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\CrashReporter.dll can't be gotten
133868.501932,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\crashpad_glue.dll can't be gotten
133868.510295,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\atmos_storage.dll can't be gotten
133868.510355,02cb4,007d: WASAPI IAudioCaptureClient::GetBuffer AUDCLNT_S_BUFFER_EMPTY (0x8890001)
133868.510928,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\AvOmfToolkit.dll can't be gotten
133868.511155,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\libjpegV4.dll can't be gotten
133868.512408,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\AVX2_Plug-Ins\PXF\PXFPlugin.acf can't be gotten
133868.513293,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\AVX2_Plug-Ins\PXF\xqilla23_vc142_x64_u.dll can't be gotten
133868.514609,056e8,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\PTSL.dll can't be gotten
133868.518058,056e8,0e0d: Component: AAE.dll, 24.6.0.149, c:\Program Files\Avid\Pro Tools\AAE.dll, 17/06/2024 17:20:24
133868.518064,056e8,0e0d: Component: AAFCOAPI.dll, 1.1.6, c:\Program Files\Avid\Pro Tools\AAFCOAPI.dll, 21/02/2024 13:44:50



133880.872954,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133881.017567,056e8,0d02: Performing TCommand: class TControlTracker
133881.017582,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133881.025132,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133881.041601,056e8,0000: Closed Dashboard Dialog
133881.045700,056e8,000f: TTrack::SetUID = D4!q5baaA3maaaGk
133881.046481,056e8,0033: SMgr_DSPCache::InstantiatePlugIn - pluginType: Native, name: "AudioInjection PlugIn", track "Audio Audition Track"
133881.046933,056e8,0033: SMgr_DSPCache::InstantiateMixer - pluginType: Native, numInputsDesired: 10, numOutputsRequired: 2, name: "Private Audition Bus"
133881.049645,056e8,0033: SMgr_DSPCache::InstantiateMixer - returning mixer spec (0000000064769B50). numActualInputs: 10, numActualOutputs: 2, err = 0
133881.049890,056e8,0033: SMgr_DSPCache::InstantiateMixer - pluginType: Native, numInputsDesired: 2, numOutputsRequired: 2, name: "Speakers 1-2"
133881.052577,056e8,0033: SMgr_DSPCache::InstantiateMixer - returning mixer spec (0000000064769A60). numActualInputs: 2, numActualOutputs: 2, err = 0
133881.126264,056e8,0033: SMgr_DSPCache::InstantiatePlugIn - pluginType: Elastic, name: "Polyphonic", track "Audio Audition Track"
133881.232530,056e8,000f: TTrack::SetUID = D4pJ0baaBFiaaaGk
133881.233429,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133884.204632,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133884.204752,056e8,0d02: Performing TCommand: New...
133884.204762,056e8,000f: CAbletonLinkManager::SetLaunchQuantize: launch quantize changed to 4
133884.204763,056e8,000f: CAbletonLinkManager::EnableStartStopSync: disabling
133884.204784,056e8,0f09: MakeProToolsDocForOpen command 10 project 00000000-0000-0000-0000-000000000000
133884.205313,056e8,0033: SMgr_DSPCache::FreeMixer - (0000000064769A60), pluginType: Native, inNumInputsUsed: 2, inNumOutputsUsed: 2, name: "Speakers 1-2"
133884.205410,056e8,0033: SMgr_DSPCache::FreeMixer - (0000000064769B50), pluginType: Native, inNumInputsUsed: 10, inNumOutputsUsed: 2, name: "Private Audition Bus"
133884.205568,056e8,0033: SMgr_DSPCache::FreePlugIn - pluginType: Native, name: "AudioInjection PlugIn", track "Audio Audition Track"
133884.206281,056e8,0033: SMgr_DSPCache::FreePlugIn - pluginType: Elastic, name: "Polyphonic", track "Audio Audition Track"
133884.268536,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268563,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268658,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268678,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268747,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268767,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268858,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.268877,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.269596,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.269618,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.269641,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.273109,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.273142,056e8,0e0f: CMN_TRACEASSERT Requested font was not found! (false) D:\ws\PT\release\2024\r2\ProTools\DFW\Imaging\DFW_ FontMap.cpp line 281
133884.288790,056e8,00e0: TMenuManager::InvalidateMenus - force=false



133926.828126,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133927.309042,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133927.312085,056e8,0f09: Progress: Updating Routing Coefficients...
133927.331698,056e8,0b07: SLnk_CommPreferences::GetCommunicationPort - 28282
133927.343386,056e8,0e0c: PtSess_RunTime::GetDocumentInfo - major version: 6, minor version: 5
133927.343393,056e8,0e0c: this build of Pro Tools supports up to major version: 6, minor version: 23
133927.345007,056e8,000f: TTrack::SetUID = Equ6KaqapIkaaaGk
133927.345162,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133927.347761,056e8,0033: SMgr_DSPCache::InstantiatePlugIn - pluginType: Native, name: "AudioInjection PlugIn", track "Audio Audition Track"
133927.348086,056e8,0033: SMgr_DSPCache::InstantiateMixer - pluginType: Native, numInputsDesired: 10, numOutputsRequired: 2, name: "Private Audition Bus"
133927.350001,056e8,0033: SMgr_DSPCache::InstantiateMixer - returning mixer spec (0000000073FDF0A0). numActualInputs: 10, numActualOutputs: 2, err = 0
133927.350164,056e8,0033: SMgr_DSPCache::InstantiateMixer - pluginType: Native, numInputsDesired: 2, numOutputsRequired: 2, name: "Speakers 1-2"
133927.351946,056e8,0033: SMgr_DSPCache::InstantiateMixer - returning mixer spec (0000000073FDFC80). numActualInputs: 2, numActualOutputs: 2, err = 0
133927.419704,056e8,0033: SMgr_DSPCache::InstantiatePlugIn - pluginType: Elastic, name: "Polyphonic", track "Audio Audition Track"
133927.504433,056e8,000f: TTrack::SetUID = Eu0jQbqaqEeaaaGk
133927.504976,056e8,00e0: TMenuManager::InvalidateMenus - force=false
133927.506088,056e8,0f09: Progress: Updating Routing Coefficients...
133927.522781,056e8,0f09: Progress: Building Edit Window...
133927.541635,056e8,0e0f: Access Violation: Thread "Main Thread (id=kThreadTableID_MainThread)"
Stacktrace:
00007FFC14185BA2 : DigiTraceStack + 0x0000000000000072 (DigiTrace.dll @ 0x00007FFC14180000)
00007FFB714E7217 : Sys_SEHandlerWin32::StructuredExceptionTranslator + 0x00000000000000E7 (CFnd.dll @ 0x00007FFB71290000)
00007FFC12DD3889 : <No Symbol> 0x00007FFC12DD3889 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD1A64 : <No Symbol> 0x00007FFC12DD1A64 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD194A : <No Symbol> 0x00007FFC12DD194A (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD218F : <No Symbol> 0x00007FFC12DD218F (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD21E9 : <No Symbol> 0x00007FFC12DD21E9 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD4019 : _CxxFrameHandler4 + 0x00000000000000A9 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
0000000003356C14 : TC_Private::Run + 0x00000000000FF884 (DFW.dll @ 0x0000000002E00000)
00007FFC2E8951DF : _chkstk + 0x000000000000012F (ntdll.dll @ 0x00007FFC2E7F0000)
00007FFC2E80E866 : RtlFindCharInUnicodeString + 0x0000000000000A96 (ntdll.dll @ 0x00007FFC2E7F0000)
00007FFC2E8941CE : KiUserExceptionDispatcher + 0x000000000000002E (ntdll.dll @ 0x00007FFC2E7F0000)
0000000002EC6595 : CRGBColor::CRGBColor + 0x0000000000000025 (DFW.dll @ 0x0000000002E00000)
0000000002F916DC : TSearchBox:perator= + 0x000000000000040C (DFW.dll @ 0x0000000002E00000)
0000000002F921EB : TSearchBox:perator= + 0x0000000000000F1B (DFW.dll @ 0x0000000002E00000)
0000000002F93815 : TSearchBox::TSearchBox + 0x0000000000000085 (DFW.dll @ 0x0000000002E00000)
0000000002F93777 : TSearchBox::_DefaultConstructor + 0x0000000000000027 (DFW.dll @ 0x0000000002E00000)
00000000031B8E58 : TViewServer::Reanimate + 0x00000000000001A8 (DFW.dll @ 0x0000000002E00000)
00000000031B46D4 : TView::ReadSubViews + 0x00000000000002D4 (DFW.dll @ 0x0000000002E00000)
00000000031A9CD0 : TView::ReadContainer + 0x0000000000000170 (DFW.dll @ 0x0000000002E00000)
00000000031B8E7B : TViewServer::Reanimate + 0x00000000000001CB (DFW.dll @ 0x0000000002E00000)
00000000031B46D4 : TView::ReadSubViews + 0x00000000000002D4 (DFW.dll @ 0x0000000002E00000)
00000000031A9CD0 : TView::ReadContainer + 0x0000000000000170 (DFW.dll @ 0x0000000002E00000)
00000000031B8E7B : TViewServer::Reanimate + 0x00000000000001CB (DFW.dll @ 0x0000000002E00000)
00000000031B46D4 : TView::ReadSubViews + 0x00000000000002D4 (DFW.dll @ 0x0000000002E00000)
00000000031A9CD0 : TView::ReadContainer + 0x0000000000000170 (DFW.dll @ 0x0000000002E00000)
00000000031B8E7B : TViewServer::Reanimate + 0x00000000000001CB (DFW.dll @ 0x0000000002E00000)
00000000031B46D4 : TView::ReadSubViews + 0x00000000000002D4 (DFW.dll @ 0x0000000002E00000)
00000000031A9CD0 : TView::ReadContainer + 0x0000000000000170 (DFW.dll @ 0x0000000002E00000)
00000000031B8E7B : TViewServer::Reanimate + 0x00000000000001CB (DFW.dll @ 0x0000000002E00000)
00000000031B46D4 : TView::ReadSubViews + 0x00000000000002D4 (DFW.dll @ 0x0000000002E00000)
00000000031A9CD0 : TView::ReadContainer + 0x0000000000000170 (DFW.dll @ 0x0000000002E00000)
00000000031B8E7B : TViewServer::Reanimate + 0x00000000000001CB (DFW.dll @ 0x0000000002E00000)
00000000031B98A6 : TViewServer::ReadViews + 0x0000000000000156 (DFW.dll @ 0x0000000002E00000)
00000000031B99F5 : TViewServer:oCreateViews + 0x0000000000000095 (DFW.dll @ 0x0000000002E00000)
00000000031B85FD : TViewServer::NewTemplateWindow + 0x000000000000002D (DFW.dll @ 0x0000000002E00000)
0000000017BBD67F : TProToolsDoc::GetProjectNotes + 0x00000000000B3D3F (ProTools_Green.dll @ 0x0000000015730000)
00000000179D806D : TProToolsDoc::GetTrackRange + 0x000000000000BBFD (ProTools_Green.dll @ 0x0000000015730000)
00000000179B6F96 : TPlayListCommand::ClearMIDIRegionDropData + 0x000000000000FB76 (ProTools_Green.dll @ 0x0000000015730000)
000000001667FAE8 : TProToolsDoc::GetDocFileLoc + 0x0000000000006518 (ProTools_Green.dll @ 0x0000000015730000)
000000001667F8DA : TProToolsDoc::GetDocFileLoc + 0x000000000000630A (ProTools_Green.dll @ 0x0000000015730000)
00000000030D6810 : TCommandHandler::PerformCommand + 0x00000000000002E0 (DFW.dll @ 0x0000000002E00000)
00000000030B1090 : TApplication::ProcessEvent + 0x0000000000000080 (DFW.dll @ 0x0000000002E00000)
00000000030B0F36 : TApplication::WakeUp + 0x0000000000000056 (DFW.dll @ 0x0000000002E00000)
00000000030B9F28 : MakeClientBackgroundBrush + 0x0000000000002888 (DFW.dll @ 0x0000000002E00000)
000000000309C42B : DFW_StThreadPollRequest_Suspend::Release + 0x000000000000167B (DFW.dll @ 0x0000000002E00000)
00007FFC2C7F82E1 : DispatchMessageW + 0x0000000000000741 (USER32.dll @ 0x00007FFC2C7E0000)
00007FFC2C7F7DA1 : DispatchMessageW + 0x0000000000000201 (USER32.dll @ 0x00007FFC2C7E0000)
000000000309199C : DFW_EventLoop::RunApplicationEventLoop + 0x00000000000000EC (DFW.dll @ 0x0000000002E00000)
0000000018139F86 : Cmn_Observable<CRegionInstance_Message>::NotifyObs ervers + 0x0000000000035556 (ProTools_Green.dll @ 0x0000000015730000)
0000000018139ED8 : Cmn_Observable<CRegionInstance_Message>::NotifyObs ervers + 0x00000000000354A8 (ProTools_Green.dll @ 0x0000000015730000)
000000001813C6BE : LaunchProTools + 0x000000000000176E (ProTools_Green.dll @ 0x0000000015730000)
000000014002633F : RstE_Session::`vbase destructor' + 0x000000000000813F (ProTools.exe @ 0x0000000140000000)
0000000140027DAE : RstE_Session::`vbase destructor' + 0x0000000000009BAE (ProTools.exe @ 0x0000000140000000)
00000001400180DE : Cmn_AssertException:perator= + 0x000000000000705E (ProTools.exe @ 0x0000000140000000)
000000014084359A : RstE_Session::`vbase destructor' + 0x000000000082539A (ProTools.exe @ 0x0000000140000000)
0000000140F46FEB : RstE_Session::`vbtable' + 0x0000000000510CCB (ProTools.exe @ 0x0000000140000000)
133927.545353,056e8,0e0f: System exception details: Access violation occurred, unable to read location: 0x0000000000000009, Thread: "Main Thread (id=kThreadTableID_MainThread)"
133927.545358,056e8,0e0f: Access Violation: Thread "Main Thread (id=kThreadTableID_MainThread)"
Stacktrace:
00007FFC14185BA2 : DigiTraceStack + 0x0000000000000072 (DigiTrace.dll @ 0x00007FFC14180000)
00007FFB714E7217 : Sys_SEHandlerWin32::StructuredExceptionTranslator + 0x00000000000000E7 (CFnd.dll @ 0x00007FFB71290000)
00007FFC12DD3889 : <No Symbol> 0x00007FFC12DD3889 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD1A64 : <No Symbol> 0x00007FFC12DD1A64 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD194A : <No Symbol> 0x00007FFC12DD194A (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD218F : <No Symbol> 0x00007FFC12DD218F (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD21E9 : <No Symbol> 0x00007FFC12DD21E9 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC12DD4019 : _CxxFrameHandler4 + 0x00000000000000A9 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
0000000003356C14 : TC_Private::Run + 0x00000000000FF884 (DFW.dll @ 0x0000000002E00000)
00007FFC2E8951DF : _chkstk + 0x000000000000012F (ntdll.dll @ 0x00007FFC2E7F0000)
00007FFC2E80E866 : RtlFindCharInUnicodeString + 0x0000000000000A96 (ntdll.dll @ 0x00007FFC2E7F0000)
00007FFC2E844945 : RtlRaiseException + 0x0000000000000195 (ntdll.dll @ 0x00007FFC2E7F0000)
00007FFC2C08FABC : RaiseException + 0x000000000000006C (KERNELBASE.dll @ 0x00007FFC2C030000)
00007FFC12DD2610 : <No Symbol> 0x00007FFC12DD2610 (VCRUNTIME140_1.dll @ 0x00007FFC12DD0000)
00007FFC2E894A26 : RtlCaptureContext2 + 0x00000000000004A6 (ntdll.dll @ 0x00007FFC2E7F0000)
00000000031B98A6 : TViewServer::ReadViews + 0x0000000000000156 (DFW.dll @ 0x0000000002E00000)
00000000031B99F5 : TViewServer:oCreateViews + 0x0000000000000095 (DFW.dll @ 0x0000000002E00000)
00000000031B85FD : TViewServer::NewTemplateWindow + 0x000000000000002D (DFW.dll @ 0x0000000002E00000)
0000000017BBD67F : TProToolsDoc::GetProjectNotes + 0x00000000000B3D3F (ProTools_Green.dll @ 0x0000000015730000)
00000000179D806D : TProToolsDoc::GetTrackRange + 0x000000000000BBFD (ProTools_Green.dll @ 0x0000000015730000)
00000000179B6F96 : TPlayListCommand::ClearMIDIRegionDropData + 0x000000000000FB76 (ProTools_Green.dll @ 0x0000000015730000)
000000001667FAE8 : TProToolsDoc::GetDocFileLoc + 0x0000000000006518 (ProTools_Green.dll @ 0x0000000015730000)
000000001667F8DA : TProToolsDoc::GetDocFileLoc + 0x000000000000630A (ProTools_Green.dll @ 0x0000000015730000)
00000000030D6810 : TCommandHandler::PerformCommand + 0x00000000000002E0 (DFW.dll @ 0x0000000002E00000)
00000000030B1090 : TApplication::ProcessEvent + 0x0000000000000080 (DFW.dll @ 0x0000000002E00000)
00000000030B0F36 : TApplication::WakeUp + 0x0000000000000056 (DFW.dll @ 0x0000000002E00000)
00000000030B9F28 : MakeClientBackgroundBrush + 0x0000000000002888 (DFW.dll @ 0x0000000002E00000)
000000000309C42B : DFW_StThreadPollRequest_Suspend::Release + 0x000000000000167B (DFW.dll @ 0x0000000002E00000)
00007FFC2C7F82E1 : DispatchMessageW + 0x0000000000000741 (USER32.dll @ 0x00007FFC2C7E0000)
00007FFC2C7F7DA1 : DispatchMessageW + 0x0000000000000201 (USER32.dll @ 0x00007FFC2C7E0000)
000000000309199C : DFW_EventLoop::RunApplicationEventLoop + 0x00000000000000EC (DFW.dll @ 0x0000000002E00000)
0000000018139F86 : Cmn_Observable<CRegionInstance_Message>::NotifyObs ervers + 0x0000000000035556 (ProTools_Green.dll @ 0x0000000015730000)
0000000018139ED8 : Cmn_Observable<CRegionInstance_Message>::NotifyObs ervers + 0x00000000000354A8 (ProTools_Green.dll @ 0x0000000015730000)
000000001813C6BE : LaunchProTools + 0x000000000000176E (ProTools_Green.dll @ 0x0000000015730000)
000000014002633F : RstE_Session::`vbase destructor' + 0x000000000000813F (ProTools.exe @ 0x0000000140000000)
0000000140027DAE : RstE_Session::`vbase destructor' + 0x0000000000009BAE (ProTools.exe @ 0x0000000140000000)
00000001400180DE : Cmn_AssertException:perator= + 0x000000000000705E (ProTools.exe @ 0x0000000140000000)
000000014084359A : RstE_Session::`vbase destructor' + 0x000000000082539A (ProTools.exe @ 0x0000000140000000)
0000000140F46FEB : RstE_Session::`vbtable' + 0x0000000000510CCB (ProTools.exe @ 0x0000000140000000)
133927.548280,056e8,0e0f: System exception details: Access violation occurred, unable to read location: 0x0000000000000009, Thread: "Main Thread (id=kThreadTableID_MainThread)"

[tonygoodall]

I did notice that this time I have not installed the HD Driver.
I have no idea if that makes a difference, and reluctant to tempt fate

[tonygoodall]

also not sure if installing Protools First and then normal full-fat PT makes a difference

[Darryl Ramm]

Originally Posted by tonygoodall

I did notice that this time I have not installed the HD Driver.
I have no idea if that makes a difference, and reluctant to tempt fate

Why are you installing the HD driver? That is only for HD Native and HDX Digilink cards/interfaces. If you have installed that mess before run the uninstallers now.

Log files are very handy...

I see mention of WASAPI, I hope you are not using a WASAPI audio device/driver. You should be using an ASIO4ALL driver with your interface. Try stuff with the ASIO device as the playback engine and don't go back to WASAPI (and you also should have Windows sound set to use an entirely different audio device, like the motherboard sound chipset).

So this happens when opening a session not just starting up Pro Tools. So what happens if you start Pro Tools and then create a new empty session (not from template).

I don't have a Windows machine within reach right now to compare logs to but you've got a pile of font errors. Did they also appear when Pro Tools started OK? The log does not identify the fonts missing but just logs an assert so that should not be hard for a developer to track down, or you might be able to just compare the fonts present when this works and when it does not. And then near the top of the crash stack there is unicode string handling routines that might be what is falling over here, maybe it's possible that if unicode characters/fonts are messed up that is causing the crash.

If font errors don't show up when this works OK then they are suspect and maybe you can track down what fonts are actually installed in each config. Since that *might* get into stuff like user %APPDATA% and usual messes there, it's might be worth tracking down where Pro Tools installs custom fonts to on Windows... If you are using a domain controller or have anything unusual there mention it now. I just don't have easy access to a Windows computer running Pro Tools right not. That's if the issue here if there is one at all is custom font's installed by Pro Tools but it might not be, and if it's related to fonts at all maybe you are missing something else, maybe something related to a locale setting or maybe Microsoft has broken something.

Same thing with all the Win32_ReadVersionInfo errors... do they appear in the log when Pro Tools works OK?

But you've got a detailed stack trace here, you should get it over to Avid support. They'll want to grab the crash dumps as well.

[Darryl Ramm]

OK and a quick look at a Windows machine with an old Windows 10 install and a fresh Pro Tools 2024.6 install show none of these font errors or Win32_ReadVersionInfo errors and everything starts up fine. Don't have Windows 11 on this system.

[Darryl Ramm]

And not sure what I was looking at but there most definitely are SysFileUtils_Win32_ReadVersionInfo errors in a normal startup of Pro Tools 2024.6 on Windows 10:

From my system:

3475.849895,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\JSONSchemaValidator.dll can't be gotten
3475.864517,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\CrashReporter.dll can't be gotten
3475.864966,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\crashpad_glue.dll can't be gotten
3475.897407,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\WINDOWS\SYSTEM32\UMPDC.dll can't be gotten
3475.904364,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\atmos_storage.dll can't be gotten
3475.905545,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\AvOmfToolkit.dll can't be gotten
3475.906186,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\libjpegV4.dll can't be gotten
3475.910151,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\AVX2_Plug-Ins\PXF\PXFPlugin.acf can't be gotten
3475.911447,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\AVX2_Plug-Ins\PXF\xqilla23_vc142_x64_u.dll can't be gotten
3475.918820,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\Program Files\Avid\Pro Tools\PTSL.dll can't be gotten
3475.920962,00528,0e0e: SysFileUtils_Win32_ReadVersionInfo version info of file c:\WINDOWS\SYSTEM32\TextShaping.dll can't be gotten

Now to the font related errors...

Pro Tools includes the Opus family of fonts, they are installed in C:\Windows\Fonts by the installer.

two additional fonts are packaged with Pro Tools under the Pro Tools Help folder. The installer puts links to them in C:\Windows\Fonts.

Deleting those links and all the font files did not stop Pro Tools 2024.6 from starting, and did not produce any font warnings like in your log, so unless I'm missing something else the font errors in your startup are probably pointing to a more systems related problem.

[BAACCS]

Hello all, I am a newbie to Pro Tools and after a long debate decided to make the switch. Anyhow, I am getting this Access violation code on a Dell computer I need to use half the time for editing out of Office so to speak and wasn't sure if I had a problem with it, so I did a total wipe and started over and long story short it didn't make a difference. Luckily It works flawless on the Laptop and the main studio computer, but this is one I need to use at home. It doesn't matter what I do, it will not open a new session or an existing one, but the other 2 there are no issues and all of them are Windows 11 computers. I did check the Pro Tools folder, and it has all the attributes checked off as having access, but still, it will not open anything. Haven't really been up to speed with this sort of thing since I stopped using XP years ago. I would think this is should have been something simple to figure out, but here I am. Grrrr. LOL Thanks Bruce

[BAACCS]

So, did you figure it out? I just posted about this very same issue with a Fresh install on the WINDOWS 11 and Pro Tools. No A?V Software or Plugins installed for the exception of what comes with Pro Tools. Fine on other computers though. Lesson, I suppose, don't use proprietary BS with an Audio Computer. I can see I probably will not get an answer. Such a shame Avid.

[tope d]

Originally Posted by BAACCS

So, did you figure it out? I just posted about this very same issue with a Fresh install on the WINDOWS 11 and Pro Tools. No A?V Software or Plugins installed for the exception of what comes with Pro Tools. Fine on other computers though. Lesson, I suppose, don't use proprietary BS with an Audio Computer. I can see I probably will not get an answer. Such a shame Avid.

Hi there!

Have you already tried pressing and holding the N key while pro tools launches to be able to see if you'd be able to change your playback engine?
What audio interface are you using?
Can you also check your documents folder if it's set to shared and not read only?