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Hi there, I'm using PT 12.5 on Windows 10. I keep getting the message "The Video Engine reported an error. More information is in the Video Engine log file log file." when I try to here's where you explain what you're doing when the error happens
Can anyone help me identify the problem, and hopefully a solution? Contents of the log and sandra report are below. Thanks! Video Engine log: [0910/134241:ERROR:renderer_main.cc(207)] Running without renderer sandbox SiSoftware Sandra Computer Model : GigaByte H170-D3HP Serial Number : To be fille*********** Chassis : Desktop Mainboard : GigaByte H170-D3HP-CF Serial Number : To be fille*********** BIOS : AMI (OEM) F3 10/22/2015 Intel vPro : 11.00.00.1163 Total Memory : 16GB DIMM DDR4 Processors Processor : Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (4C 8T 4GHz/4.2GHz, 4GHz IMC, 4x 256kB L2, 8MB L3) Chipset Memory Controller : Gigabyte Core (Skylake-D QC) Host Bridge/DRAM Registers 100MHz, 2x 8GB DIMM DDR4 2.13GHz 128-bit Memory Module(s) Memory Module : G.Skill F4-2400C15-8GVR 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-52-17-6) Memory Module : G.Skill F4-2400C15-8GVR 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-52-17-6) Video System Monitor/Panel : ACI VS248 (1920x1080, 24.0") Monitor/Panel : FNI LCD TV (1920x1080, 0.7") Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 3.00 x16) Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit, PCIe 3.00 x16) Graphics Processor CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit) OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 208kB L2, 4GB 6GHz/7GHz 256-bit) Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit) OpenGL Processor : GeForce GTX 970/PCIe/SSE2 (4GB) OpenGL Processor : GeForce GTX 970/PCIe/SSE2 (4GB) Storage Devices Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, SED) : 233GB (C:) TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) : 2TB (H:) Logical Storage Devices System Reserved : 500MB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, SED) HardDrive (H:) : 2TB (NTFS, 4kB) @ TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) Hard Disk (C:) : 232GB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, SED) Peripherals LPC Hub Controller 1 : Gigabyte Sunrise Point-H LPC Controller LPC Legacy Controller 1 : T2 86-28 Audio Device : Gigabyte Sunrise Point-H HD Audio Audio Codec : Realtek Semi 0900 Audio Device : EVGA GM204 High Definition Audio Controller Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge Serial Port(s) : 1 Disk Controller : Gigabyte Sunrise Point-H SATA controller [AHCI mode] Disk Controller : Gigabyte Sunrise Point-H PMC USB Controller 1 : Gigabyte Sunrise Point-H USB 3.0 xHCI Controller USB Controller 2 : 8738 DSL6540 USB 3.1 Controller [Alpine Ridge] SMBus/i2c Controller 1 : Intel ICH SMBus Network Services Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet) Wireless Adapter : Broadcom 802.11ac Network Adapter (802.11n (HT), AES-CCMP, 144Mbps) Operating System Windows System : Microsoft Windows 10 Personal 10.00.14393 Platform Compliance : x64 |
#2
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Hi, Are you able to locate and open the Video Engine log file? Supposedly, it's located here: C:\Users\Username\appdata\Local\Avid\Logs\VideoEng ineLog.txt
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Help Us Help You Chris __________________________________________________ Focusrite Liquid Saffire 56 FocusritePro 40 (2) TCE Studio Konnekt 48 Rascal Audio Tonebuss 24 Slate Digital VRS8 Gigabyte GA-Z170-HD3P i7 6700K 4.1 GHz 32GB DDR4 macOS 10.15.7 UAD-2 Octo Core PCIe Pro Tools Ultimate 2023.3 |
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