Pro Tools 10 closed incorrectly + save preferences against crash

[cmbourget]

Hi all,

Two points:

1 - If I close Pro Tools 10 (PC, win7) and want to reopen these, I get a message that it is closed incorrectly and I have to restart the computer. I seem to have encountered this problem at the time of PT8, but I could not remember the solution. I have not found anything on the site or on the forum. I have perhaps not the right words in English.

2 - One way is not to lose its when Pro Tools crash? It's annoying to always have to redo the set-up.

thank you.

[albee1952]

Can you give LESS info? Check this thread from the top section of the page:
Help us Help You - READ THIS Before Posting!
then post a Sandra report and what interface you have.

[cmbourget]

Okay, if it can help. But according to my recollection, this beast is a detail related to Windows. Otherwise, Harware side, the only addition is a UAD DSP CORE DUO.

Thanks !

SiSoftware Sandra

ID
Nom de l'Hôte : studio
Groupe de Travail : WORKGROUP

Système
Modèle : GigaByte X58A-UD3R
Chassis Système : GigaByte Ordinateur de Bureau
Carte mère : GigaByte X58A-UD3R
BIOS Système : Award (OEM) F6 08/24/2010
Mémoire Totale : 16Go DIMM DDR3

Processeurs
Processeur : Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (4C 8T 3GHz, 2.16GHz IMC, 4x 256ko L2, 8Mo L3)
Prise/Connecteur : FC LGA1366

Chipset
Contrôleur de Mémoire : Gigabyte X58 I/O Hub 2x 2.43GHz (4.86GHz)
Contrôleur de Mémoire : Gigabyte Core Desktop (Bloomfield) UnCore 2x 2.43GHz (4.86GHz), 3x 5.33Go DIMM DDR3 1.08GHz 192-bit

Module(s) de Mémoire
Module de Mémoire : Corsair CMX8GX3M4A1600C9 2Go DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Module de Mémoire : Corsair CMX8GX3M4A1600C9 2Go DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Module de Mémoire : Corsair CMX8GX3M4A1600C9 2Go DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Module de Mémoire : Corsair CMX8GX3M4A1600C9 2Go DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Module de Mémoire : Corsair CMX8GX3M2A1600C9 4Go DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Module de Mémoire : Corsair CMX8GX3M2A1600C9 4Go DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Système Vidéo
Moniteur : (Types d’écrans standard) Moniteur non Plug-and-Play générique
Moniteur : LG
(1600x1200, 17.1")
Adaptateur Vidéo : NVIDIA GeForce GT 430 (2CU 96SP SM5.0 1.4GHz, 1Go 1.33GHz 128-bit, PCIe 2.00 x16)
Adaptateur Vidéo : NVIDIA GeForce GT 430 (2CU 96SP SM5.0 1.4GHz, 1Go 1.33GHz 128-bit, PCIe 2.00 x16)

Processeurs Graphiques
Processeur OpenCL : NVIDIA GeForce GT 430 (96SP 2C 1.4GHz, 1Go 1.33GHz 128-bit)
Processeur Compute Shader : NVIDIA GeForce GT 430 (96SP 1.4GHz, 1Go 1.33GHz 128-bit)
Processeur CUDA : NVIDIA GeForce GT 430 (96SP 2C 1.4GHz, 128ko L2, 1Go 1.33GHz 128-bit)

Dispositifs de Stockage Physiques
WDC WD1003FBYX-01Y7B0 (1To, SATA300, 3.5", 7200rpm) : 932Go (B:) (C:)
WDC WD5001AALS-00J7B1 (500.1Go, SATA300, 3.5", 7200rpm, 32Mo Cache) : 466Go (F:)
WDC WD5001AALS-00J7B1 (500.1Go, SATA300, 3.5", 7200rpm, 32Mo Cache) : 466Go (E:)
Seagate ST31000528AS (1To, SATA300, 3.5", 7200rpm) : 932Go (D:)
SanDisk Cruzer Edge (8Go, USB2) : 7Go (H:)
Seagate ST31000528AS (1To, USB2/SATA300, 3.5", 7200rpm) : 932Go (G:)

Dispositifs de Stockage Logiques
Réservé au système : 100Mo (NTFS)
Brass-etc (F:) : 466Go (NTFS) @ WDC WD5001AALS-00J7B1 (500.1Go, SATA300, 3.5", 7200rpm, 32Mo Cache)
Strings (E:) : 466Go (NTFS) @ WDC WD5001AALS-00J7B1 (500.1Go, SATA300, 3.5", 7200rpm, 32Mo Cache)
Sessions (D:) : 932Go (NTFS) @ Seagate ST31000528AS (1To, SATA300, 3.5", 7200rpm)
Lecteur Amovible (H:) : 7Go (FAT32) @ SanDisk Cruzer Edge (8Go, USB2)
Disque 1T (G:) : 932Go (NTFS) @ Seagate ST31000528AS (1To, USB2/SATA300, 3.5", 7200rpm)
Programmes (C:) : 488Go (NTFS) @ WDC WD1003FBYX-01Y7B0 (1To, SATA300, 3.5", 7200rpm)
Partition (B:) : 444Go (NTFS) @ WDC WD1003FBYX-01Y7B0 (1To, SATA300, 3.5", 7200rpm)

Périphériques
Contrôleur Hub LPC 1 : Gigabyte LPC Interface Controller
Contrôleur Hérité LPC 1 : ITE IT8720F
Périphérique Audio : ZOTAC International (MCO) GF108 High Definition Audio Controller
Périphérique Audio : 6656 0001Universal Audio UAD-2 Duo
Contrôleur de Disque : Gigabyte 4 port SATA IDE Controller
Contrôleur de Disque : Gigabyte 2 port SATA IDE Controller
Contrôleur de Disque : Gigabyte 88SE91A3 SATA-600 Controller
Contrôleur de Disque : Gigabyte JMB36X PCIE-to-SATAII/IDE RAID Controller
Contrôleur de Disque : Gigabyte JMB36X PCIE-to-SATAII/IDE RAID Controller
Contrôleur USB 1 : Gigabyte USB UHCI Controller #4
Contrôleur USB 2 : Gigabyte USB UHCI Controller #5
Contrôleur USB 3 : Gigabyte USB UHCI Controller #6
Contrôleur USB 4 : Gigabyte USB EHCI Controller #2
Contrôleur USB 5 : Gigabyte USB UHCI Controller #1
Contrôleur USB 6 : Gigabyte USB UHCI Controller #2
Contrôleur USB 7 : Gigabyte USB UHCI Controller #3
Contrôleur USB 8 : Gigabyte USB EHCI Controller #1
Contrôleur FireWire/1394 1 : Gigabyte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
Contrôleur SMBus Système 1 : Intel ICH SMBus

Imprimantes et Fax
Imprimante : Microsoft XPS Document Writer (600x600, Rendu des Couleurs)
Imprimante : hp color LaserJet 2550 PS (600x600, Rendu des Couleurs)
Fax : Microsoft Shared Fax Driver (200x200)
Imprimante : Adobe PDF Converter (4000x4000, Rendu des Couleurs)

Périphériques
Media Player : SanDisk Cruzer Edge (7.45Go)

Services Réseau
Adaptateur(s) Réseau(x) : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Système(s) d'Exploitation
Système Windows : Microsoft Windows 7 Professionnel 6.01.7601 (Service Pack 1)
Compatibilité de Plate-forme : x64

Indice de Performance Windows
Système Actuel : 5.9

[louieshowers]

There are a couple threads related to this i believe. One of which I started. I think it has to do with something on the particular PT release. It does not do this with earlier versions of PT10.

http://duc.avid.com/showthread.php?t=331045

Yo Albee...chill out with the sarcasm..we are all on here trying to help each other right?

[cmbourget]

Thank you Louie. I do 'not deal with sarcasm. There are a conformist in the community. One day, we decided that it takes a lot of information and mocked the contrary. But I think that my question does not require much information. This is a stupid problem of PT (PT is wonderful but often stupid you can not imagine the problems with a rack 003 and PT 8!: The rack 003 is sold and I have a PCE RME card with PT 10 finally, phew ... that is, with the "RME", if you change the configuration, PT must open twice to adjust ... RME says it is AVID, AVID and not responding .. .). I remember with PT8, Internet Explorer had to be chosen default browser ... strange solution (I also tried today, but it does not solve anything). A clue to the problem: if I open PT, but without session, it closes and opens properly. A session, the problem returns. I wonder if this is not the UAD, but there is nothing in the DSU and couple "UAD-ProTools," it seems to me, is very common. We would have the information.

[louieshowers]

You are welcome! I know your English is limited, but I didn't completely understand all of what you wrote. I am willing to say that this is another bug (protools closing and exiting) affecting SOME users on Windows 7. So we will hope that Avid acknowledges the issue and fixes it in another release.

I don't understand why experienced Protools troubleshooters and users on this DUC act so entitled and annoyed by users who are clearly struggling. I was attacked for almost 6 months by these "guru" types over a Windows GUI freeze issue which affected hundreds of Windows 7 users at that time....People were telling me I was irresponsible and did not use due diligence when setting up my system, that I was whining and looking for a free handout and that i essentially had a crappy computer. However, they all stayed quiet once Avid claimed responsibility and fixed it in a new release/rewrite of Ptools. FWIW

[cmbourget]

My English has an "Google translate" accent ! I'm French. Thank you.

[louieshowers]

Originally Posted by cmbourget

My English has an "Google translate" accent ! I'm French. Thank you.

haha...Ironically I am partially French Canadian , but do not speak one word of French! I hope this gets fixed.

[cmbourget]

There are 1 million French-Canadian immigrants to the United States for 200 years. I imagine the number of descendants!

Okay, back to the art. I went on the UAD forum and all sorts of problems finally arrive with Pro Tools and UAD cards. I do not understand why the support of each side, not assumed. That said, it is not clear whether "DSUs". Like I said, I had this problem before, but "DSUs" at the time of version 8. I hope that someone will respond.