Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control App

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-11-2022, 10:21 AM
PT_NOOB_CH PT_NOOB_CH is offline
Member
 
Join Date: Jul 2021
Location: Waedenswil, Switzerland
Posts: 34
Default Avid dock cannot be selected in EuCon

I recently installed PT Ultimate 2021.12. I have 2 S1 units and an AVID dock connected to my 2019 MBP running Big sur 11.6.3. The S1 units are recognized by EuCon and appear in the EuCon control surface window and have IP addresses assigned to them. My 2019 Macbook Pro (Big Sur 11.6.3) has the most current version of EuCon. All controllers use AVID-approved tablets (Amazon Fire HD10 for the S1 units and an iPad Pro 2. Gen. for the dock) and have the latest version of Avid Control installed.

My problem:
The dock appears only sometimes on the Eucon list of available control surfaces. As soon as I select it with the intention of dragging it into the MY CONTROL SURFACES window (after which I intend to link it with my last remaining instance of Avid Control), it immediately disappears. Other times, it fails to appear on the list of available surfaces at all. Sometimes the message appears “Dock is having connection issues. When I turn the dock off as instructed in the message, another pop-up message appears saying “unable to connect to the unit named “Avid dock”, suggesting that EuCon is somehow seeing the dock but not allowing me to select it as one of my control surfaces.
Sometimes the dock appears in ALL SURFACES and in MY SURFACES, blinking on and off approximately every 15 seconds.
Note:
I successfully registered the EuCon card that came with the dock and both appear in the list of my products in my Avid master account.
I have checked and swapped all ethernet cables and confirmed switch port functionality. Both S1 units have different IP Addresses assigned to them and are ok.
My question: How can I establish a connection to the dock and link it with Avid control. My 2019 Macbook Pro (Big Sur 11.6.3) has the most current version of EuCon. All controllers use AVID-approved tablets (Amazon Fire HD10 for the S1 units and an iPad Pro 2. Gen. for the dock) and have the latest version of Avid Control installed.
Reply With Quote
  #2  
Old 03-12-2022, 08:11 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: Avid dock cannot be selected in EuCon

Are you saying you have assigned static IP addresses to the S1's but not the Dock? Why? What are the addresses of the S1's. How is your network setup....do you have a router or switch, how are the connections?
Reply With Quote
  #3  
Old 03-13-2022, 12:39 AM
PT_NOOB_CH PT_NOOB_CH is offline
Member
 
Join Date: Jul 2021
Location: Waedenswil, Switzerland
Posts: 34
Default Re: Avid dock cannot be selected in EuCon

SOLVED.
After trying multiple times to allow EuCon to recognize the dock, it suddenly worked. The only thing I did differently this time was to connect the dock directly to my MacBook Pro instead of using the switch. Once I was able to select the dock and move it to MY SURFACES, I was able to update the firmware. After that, everything worked.
Reply With Quote
  #4  
Old 04-30-2022, 05:29 PM
mbo mbo is offline
Member
 
Join Date: Dec 2002
Posts: 13
Default Re: Avid dock cannot be selected in EuCon

yeah, weird problem, probably network DNS or firewall (or both) related. Have to use ethernet cable to connect the PC to the Dock, then EuCon will recognize the Dock, add it to my surface, then reconnect both to your switch, and it "may" work from then on. But the problem is, it's not reliable and connection is problematic

Last edited by mbo; 04-30-2022 at 06:48 PM.
Reply With Quote
  #5  
Old 04-30-2022, 07:36 PM
Eric Lambert's Avatar
Eric Lambert Eric Lambert is offline
Member
 
Join Date: Dec 1969
Location: Los Angeles
Posts: 4,579
Default Re: Avid dock cannot be selected in EuCon

The app updated itself and is working now.
Reply With Quote
  #6  
Old 01-29-2023, 02:26 PM
jbarthur jbarthur is offline
Member
 
Join Date: Jan 2023
Location: Johannesburg, South Africa
Posts: 3
Default Re: Avid dock cannot be selected in EuCon

I have just purchased a "reconditioned" used Dock... trying to set it up on my MBP... Pro Tools 2022.12... registered & installed Eucontrol software... Pro Tools works with Avid Control on iPad no problem... but the Dock is NOT available in the "Surfaces" list... what am I missing here? please advise? Thx
Reply With Quote
  #7  
Old 01-30-2023, 09:15 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: Avid dock cannot be selected in EuCon

Quote:
Originally Posted by jbarthur View Post
I have just purchased a "reconditioned" used Dock... trying to set it up on my MBP... Pro Tools 2022.12... registered & installed Eucontrol software... Pro Tools works with Avid Control on iPad no problem... but the Dock is NOT available in the "Surfaces" list... what am I missing here? please advise? Thx
Please tell us how you have it connected
Reply With Quote
  #8  
Old 01-31-2023, 04:22 AM
jbarthur jbarthur is offline
Member
 
Join Date: Jan 2023
Location: Johannesburg, South Africa
Posts: 3
Default Re: Avid dock cannot be selected in EuCon

MBP Thunderbolt to Ethernet adaptor... Cat 5 ethernet cable to ethernet port on back of Dock... Ethernet Data indicator light on back of dock flashing, which would indicate data is being transmitted, not so?
Reply With Quote
  #9  
Old 02-01-2023, 08:52 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: Avid dock cannot be selected in EuCon

Quote:
Originally Posted by jbarthur View Post
MBP Thunderbolt to Ethernet adaptor... Cat 5 ethernet cable to ethernet port on back of Dock... Ethernet Data indicator light on back of dock flashing, which would indicate data is being transmitted, not so?
Hopefully Cat 5-E ?

Does the Dock have any lights on it?
Reply With Quote
  #10  
Old 02-27-2023, 04:14 PM
budster budster is offline
Member
 
Join Date: Oct 2006
Location: Los Angeles, CA
Posts: 287
Default Re: Avid dock cannot be selected in EuCon

Hi Eddie,


I am having these problems here. I was using an Intel Mac on Pro Tools 2022.10 and either the same version of Eucon or Eucon 22.7. I just purchased a new MacBook Pro Silicon M2 running OS Ventura and Pro Tools 2022.12 and Eucon, 2022.12. I am using the same router as I had before. My S1, Dock, and Avid control up on a fire tablet. HD all show up, but none will connect or allow me to upgrade the firmware.The Tablet has the newest 22.12 App.


I get a network error of unable to connect to Dock, S1 etc.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Eucon S3, Dock and Avid Control dropping out GLUltra Avid S1, S3, Dock and Control App 7 03-03-2022 03:58 PM
Avid Dock - Protool 2018.12 - Eucon Firmware compatibility lof_audio Pro Tools 2018 0 09-08-2021 05:19 PM
S3 as EUCON (with Dock) and AVB Interface ViciousLullabyz Avid S1, S3, Dock and Control App 4 06-21-2020 04:25 PM
Eucon/S3/Dock/Avid Control delay in responding feakerboo Avid S1, S3, Dock and Control App 1 04-23-2020 06:43 PM
Attention/Selected Track not working on dock feakerboo Avid S1, S3, Dock and Control App 10 02-12-2019 01:28 PM


All times are GMT -7. The time now is 05:19 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com