Pro Tools Crashing issue

[Jedddelaland]

Hello all!

I am brand new to the community and to using pro tools.

i have recently downloaded pro tools 2021 on windows 10 using the focusrite 212 2nd gen.

once i open pro tools and select create (either from template or not) pro tools will load to what i assume is main editing screen and then immediately crash no matter what i do.

i have searched online and cannot find anything that is of help to me. i have also downloaded the recommended driver as well as the updated focus rite driver.

any help would be greatly appreciated!

have a great day, thanks

[sw rec]

Need system info!!


https://duc.avid.com/showthread.php?t=300050

[Jedddelaland]

i have just purchased the surface laptop 3. its literally brand new the only install i have done is trend security, driver one support and pro tools.

here is the sysytem info
(i have the 8g ram version)

Dimensions

Surface Laptop 3 13.5”

308 mm x 223 mm x 14.5 mm (12.1” x 8.8” x .57”)

Surface Laptop 3 15”

339.5 mm x 244 mm x 14.69 mm (13.4” x 9.6” x .57”)

Display

Surface Laptop 3 13.5”

Screen: 13.5” PixelSense™ Display

Resolution: 2256 x 1504 (201 PPI)

Aspect ratio: 3:2

Surface Pen* enabled

Touch: 10 point multi-touch

Surface Laptop 3 15”

Screen: 15” PixelSense™ Display

Resolution: 2496 x 1664 (201 PPI)

Aspect ratio: 3:2

Surface Pen* enabled

Touch: 10 point multi-touch

Memory

Surface Laptop 3 13.5”

8GB or 16GB LPDDR4x RAM

Surface Laptop 3 15”

8GB, 16GB DDR4 RAM

Processor

Surface Laptop 3 13.5”

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

Surface Laptop 3 15”

AMD Ryzen™ 5 3580U Mobile Processor with Radeon™ Vega 9 Graphics Microsoft Surface® Edition

AMD Ryzen™ 7 3780U Mobile Processor with Radeon™ RX Vega 11 Graphics Microsoft Surface® Edition

Security

Firmware TPM

Enterprise-grade protection with Windows Hello face sign-in

Software

Windows 10 Home4

Microsoft 365 30-day trial

Sensors

Ambient light sensor

[Obsidian Dragon]

The system requirements for Protools 2021.3 & 2021.3.1 states that the minimum RAM is 16 GB and 32 GB is recommended. Having said that, I have an separate 8GB 12" Macbook and Protools 2021.3.1 seems to run okay on it. Perhaps Windows is more strict with the minimum RAM requirement.

[musicman691]

Originally Posted by Jedddelaland

i have just purchased the surface laptop 3. its literally brand new the only install i have done is trend security, driver one support and pro tools.

here is the sysytem info
(i have the 8g ram version)

Dimensions

Surface Laptop 3 13.5”

308 mm x 223 mm x 14.5 mm (12.1” x 8.8” x .57”)

Surface Laptop 3 15”

339.5 mm x 244 mm x 14.69 mm (13.4” x 9.6” x .57”)

Display

Surface Laptop 3 13.5”

Screen: 13.5” PixelSense™ Display

Resolution: 2256 x 1504 (201 PPI)

Aspect ratio: 3:2

Surface Pen* enabled

Touch: 10 point multi-touch

Surface Laptop 3 15”

Screen: 15” PixelSense™ Display

Resolution: 2496 x 1664 (201 PPI)

Aspect ratio: 3:2

Surface Pen* enabled

Touch: 10 point multi-touch

Memory

Surface Laptop 3 13.5”

8GB or 16GB LPDDR4x RAM

Surface Laptop 3 15”

8GB, 16GB DDR4 RAM

Processor

Surface Laptop 3 13.5”

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

Surface Laptop 3 15”

AMD Ryzen™ 5 3580U Mobile Processor with Radeon™ Vega 9 Graphics Microsoft Surface® Edition

AMD Ryzen™ 7 3780U Mobile Processor with Radeon™ RX Vega 11 Graphics Microsoft Surface® Edition

Security

Firmware TPM

Enterprise-grade protection with Windows Hello face sign-in

Software

Windows 10 Home4

Microsoft 365 30-day trial

Sensors

Ambient light sensor

I'm confused with these specs. How many computers do you have? You're showing specs for two different machines. Either way around 8 gig ram isn't going to be enough to run PT.

[EGS]

Originally Posted by musicman691

...8 gig ram isn't going to be enough to run PT.

It'll run, but barely... Audio only, no VI's, no video, not a lot of tracks, not a lot of plugs.

[sw rec]

Also, which processor? You didn’t give us YOUR system specs. Many have said that their i5 machines are working, but Avid highly recommends an i7. Have you done all of the recommended optimizations?
https://avid.secure.force.com/pkb/ar...ndows-10-Guide

[paul_g]

Here is what I see countless times on this forum. Folks trying to run a professional, industry standard DAW on a low end system. Throughput, CPU, Bus Speed, Disk I/O, RAM, minimizing all potential nannies, processes, bloatware... all factors when running sessions in Pro Tools.

For ProTools, I highly suggest scoping out a PBA (Purpose Built Appliance - hence a system that only does one thing, Pro Tools), especially if you don't want to fuss with things not running, crashing, etc...

[The Weed]

This^^^^

If you really don't need Pro Tools, get Reaper and get to work.

[K Roche]

Originally Posted by Jedddelaland

i have just purchased the surface laptop 3. its literally brand new the only install i have done is trend security, driver one support and pro tools.

here is the sysytem info
(i have the 8g ram version)

Dimensions

Surface Laptop 3 13.5”

308 mm x 223 mm x 14.5 mm (12.1” x 8.8” x .57”)

Surface Laptop 3 15”

339.5 mm x 244 mm x 14.69 mm (13.4” x 9.6” x .57”)

Display

Surface Laptop 3 13.5”

Screen: 13.5” PixelSense™ Display

Resolution: 2256 x 1504 (201 PPI)

Aspect ratio: 3:2

Surface Pen* enabled

Touch: 10 point multi-touch

Surface Laptop 3 15”

Screen: 15” PixelSense™ Display

Resolution: 2496 x 1664 (201 PPI)

Aspect ratio: 3:2

Surface Pen* enabled

Touch: 10 point multi-touch

Memory

Surface Laptop 3 13.5”

8GB or 16GB LPDDR4x RAM

Surface Laptop 3 15”

8GB, 16GB DDR4 RAM

Processor

Surface Laptop 3 13.5”

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

Surface Laptop 3 15”

AMD Ryzen™ 5 3580U Mobile Processor with Radeon™ Vega 9 Graphics Microsoft Surface® Edition

AMD Ryzen™ 7 3780U Mobile Processor with Radeon™ RX Vega 11 Graphics Microsoft Surface® Edition

Security

Firmware TPM

Enterprise-grade protection with Windows Hello face sign-in

Software

Windows 10 Home4

Microsoft 365 30-day trial

Sensors

Ambient light sensor

Ok for the future rather than just copying and pasting info from the computer website List Your actual computer and just list the Ram-processor- OS version --PT version and your interface See my sig line below.

Back to your op First you said you downloaded the Focusrite updated driver But did you install it ? it so then ::
When you go to launch PT ,,,Hold down the (N) key on your computer keyboard then launch PT It should open a screen that asks you if you want the Focusrite as the Playback engine . (in other words try to find out if PT even sees the Focusrite as a Playback engine or Audo playback device

If PT sees the Focusrite and you have it selected THEN ::

What I would try next is trashing you preferences.
If that does not work then try uninstalling PT and the Focus rite driver
Then install the Driver first,,, then install PT ..