Cannot surrender PT license on iLok - Avid Pro Audio Community

04-12-2021, 07:00 PM

Scot1970

Member

Join Date: Jul 2018

Location: Los Angeles

Posts: 13

Cannot surrender PT license on iLok

Hi there,

I originally had a Pro Tools 9+10 bundle (educational) and then it was upgraded to include PT11. I have downloaded that for my old Macbook Pro (2008) but cannot activate the licence.

With everything I attempt, iLok Manager says, "One or more licenses to surrender cannot be found in your account." Yet, PT10 is in the list of 'all licences.' Please help. iLok support was pretty bad. They basically said, it's not our problem.

Any advice would be greatly appreciated.

Thank you,
Scot

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
ilok - Cannot download license: Pro Tools 10+9 Bundle requires surrender of license	soukotta	Pro Tools 10	10	09-25-2012 07:22 AM
iLok won't surrender PT 9 license	newstrings	macOS	3	02-17-2012 02:56 PM
ILOK License Surrender wants WRONG License	radioguru	Pro Tools TDM Systems (Mac)	4	01-22-2012 08:19 PM
Structure 1.1 Surrender License on iLok	srt2cmt2	macOS	1	01-06-2012 08:56 AM

All times are GMT -7. The time now is 08:54 PM.