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  #1  
Old 04-03-2020, 01:51 AM
clancychris clancychris is offline
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Location: Lancashire, UK
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Default Renewed, no iLok license.

Just purchased another year of support for Pro Tools.

Activated fine on the Avid site and immediately gave me access to 2020.3 (plan expired on March 30th so I was within the grace period).

I have received no updated license on my iLok so I am unable to use the software. I've submitted a case:

03918111

I'm sure everyone is busy but I'm really stuck here.
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  #2  
Old 04-03-2020, 08:13 AM
Lundy North Lundy North is offline
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Default Re: Renewed, no iLok license.

Yes, exactly same issue from Wednesday, our case number is around 1560 cases before you, still no reply from Avid.

We have been forced to pay for a separate months subscription for £94, on a different iLok account, that has got us up and running with 2020.3
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  #3  
Old 04-03-2020, 08:16 AM
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JFreak JFreak is offline
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Default Re: Renewed, no iLok license.

Oh my. Escalating this to supermods' attention.. but I think they have lots of delays now as they have a big competence center in Manila, Philippines which is now under lockdown because of covid
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  #4  
Old 04-03-2020, 08:20 AM
Lundy North Lundy North is offline
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Default Re: Renewed, no iLok license.

Thank you Janne, all understood.
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  #5  
Old 04-03-2020, 09:57 AM
clancychris clancychris is offline
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Default Re: Renewed, no iLok license.

Quote:
Originally Posted by Lundy North View Post
Yes, exactly same issue from Wednesday, our case number is around 1560 cases before you, still no reply from Avid.

We have been forced to pay for a separate months subscription for £94, on a different iLok account, that has got us up and running with 2020.3
As a workaround, I installed Pro Tools 2019.12 again and it's working for that as I have a valid license on my iLok.

You may have to uninstall Pro Tools entirely and run the old installer though for it to work. I had 2019.12 backed up in my applications. I've heard you can't run both because 2020.3 updates something, however running the old installer must have defaulted this all back so I'm up and running fortunately, just not with the latest version.
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  #6  
Old 04-03-2020, 09:59 AM
clancychris clancychris is offline
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Default Re: Renewed, no iLok license.

Quote:
Originally Posted by JFreak View Post
Oh my. Escalating this to supermods' attention.. but I think they have lots of delays now as they have a big competence center in Manila, Philippines which is now under lockdown because of covid
Thanks for the update and the information. The whole world is a mess right now so I totally understand that things are going to be in a bit of a queue. It's just a shame there's nothing being offered due to lack of quick support that we're all paying a premium for but honestly how can any company prepare for what's happening right now.

I just really appreciate the response,
-Chris
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  #7  
Old 04-03-2020, 10:55 AM
clancychris clancychris is offline
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Default Re: Renewed, no iLok license.

Not sure if this is anything you did but the iLok license has now come through.

Regardless, thank you for helping me out. Massively appreciated

-Chris
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  #8  
Old 04-03-2020, 11:13 AM
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JFreak JFreak is offline
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Default Re: Renewed, no iLok license.

You can thank Jeffro and all the Avid support team for it, I just let them know
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  #9  
Old 04-03-2020, 11:46 AM
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Default Re: Renewed, no iLok license.

Both should be good to go now. Thank you for your patience and thanks Janne for escalating these!
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  #10  
Old 04-03-2020, 02:58 PM
dtonthept dtonthept is offline
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Default Re: Renewed, no iLok license.

Hi there,

I am suffering from precisely the same issue.

Case number 03918648

Interestingly / ironically, the Avid Plugin Bundle and Falcon are both available in my iLok account, it's just the actual Pro Tools license that is nowhere to be found.

If there's any chance of a similarly expedited response, I'd be most grateful.

Thanks
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