Renewed, no iLok license.

[clancychris]

Just purchased another year of support for Pro Tools.

Activated fine on the Avid site and immediately gave me access to 2020.3 (plan expired on March 30th so I was within the grace period).

I have received no updated license on my iLok so I am unable to use the software. I've submitted a case:

03918111

I'm sure everyone is busy but I'm really stuck here.

[Lundy North]

Yes, exactly same issue from Wednesday, our case number is around 1560 cases before you, still no reply from Avid.

We have been forced to pay for a separate months subscription for £94, on a different iLok account, that has got us up and running with 2020.3

[JFreak]

Oh my. Escalating this to supermods' attention.. but I think they have lots of delays now as they have a big competence center in Manila, Philippines which is now under lockdown because of covid

[Lundy North]

Thank you Janne, all understood.

[clancychris]

Originally Posted by Lundy North

Yes, exactly same issue from Wednesday, our case number is around 1560 cases before you, still no reply from Avid.

We have been forced to pay for a separate months subscription for £94, on a different iLok account, that has got us up and running with 2020.3

As a workaround, I installed Pro Tools 2019.12 again and it's working for that as I have a valid license on my iLok.

You may have to uninstall Pro Tools entirely and run the old installer though for it to work. I had 2019.12 backed up in my applications. I've heard you can't run both because 2020.3 updates something, however running the old installer must have defaulted this all back so I'm up and running fortunately, just not with the latest version.

[clancychris]

Originally Posted by JFreak

Oh my. Escalating this to supermods' attention.. but I think they have lots of delays now as they have a big competence center in Manila, Philippines which is now under lockdown because of covid

Thanks for the update and the information. The whole world is a mess right now so I totally understand that things are going to be in a bit of a queue. It's just a shame there's nothing being offered due to lack of quick support that we're all paying a premium for but honestly how can any company prepare for what's happening right now.

I just really appreciate the response,
-Chris

[clancychris]

Not sure if this is anything you did but the iLok license has now come through.

Regardless, thank you for helping me out. Massively appreciated

-Chris

[JFreak]

You can thank Jeffro and all the Avid support team for it, I just let them know

[jeffro]

Both should be good to go now. Thank you for your patience and thanks Janne for escalating these!

[dtonthept]

Hi there,

I am suffering from precisely the same issue.

Case number 03918648

Interestingly / ironically, the Avid Plugin Bundle and Falcon are both available in my iLok account, it's just the actual Pro Tools license that is nowhere to be found.

If there's any chance of a similarly expedited response, I'd be most grateful.

Thanks