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Old 10-27-2023, 04:13 PM
johnmichaelcaldwell johnmichaelcaldwell is offline
Join Date: Sep 2020
Location: Los Angeles
Posts: 23
Default Sync HD Loses Connection With No Session Open

On two computers, every time a session is closed I lose the connection to the Sync HD, getting this error: "Lost communication with the Sync HD. Check connections and power on Sync HD. Should I set the sync peripherals to MTC?" (With buttons "Use MTC" and "Keep Sync HD").

The Sync HD appears to work just fine with any session open but after I close the session I get the above dialog box almost every time I close a session. Satellite sync works fine throughout the session.

I've tried replacing the serial cable and reinstalling Pro Tools and the drivers. I think this started to happen after I updated the computers to MacOS 12.6.9 on the two Intel machines. I have a third silicon machine with the same OS and this doesn't happen.

Wondering what could be causing this? Has anyone had this issue before?
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