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Old 06-06-2021, 03:48 PM
NickRayHarris NickRayHarris is offline
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Default Crossgrade from Perpetual to 2021.3.1 No License in ilok

Crossgraded from Perpetual to 2021.3.1 to work with Big Sur. No License appearing in ilok. The ilok account is linked and correct. Found no other clues in sticky or FAQ. Opened a ticket 04184837
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Old 06-07-2021, 11:35 AM
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jeffro jeffro is offline
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Default Re: Crossgrade from Perpetual to 2021.3.1 No License in ilok

Looks like the CS rep deposited temp licenses to get you up and running. Please watch for a case update email or check/update your case using the Access the Support Center link in my.avid.com.
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Old 06-12-2021, 08:11 AM
A-Dawg A-Dawg is offline
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Default Re: Crossgrade from Perpetual to 2021.3.1 No License in ilok

Same issue for me - ilok -----, systemID -----. Desperate to get my system up and running after a software update.

Last edited by jeffro; 06-14-2021 at 05:45 PM. Reason: iLok User ID and System ID removed.
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Old 06-14-2021, 05:45 PM
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Default Re: Crossgrade from Perpetual to 2021.3.1 No License in ilok

Quote:
Originally Posted by A-Dawg View Post
Same issue for me...
I see you have a support case open for this so please watch your email for a reply. Thanks!
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